Great staff and well informed on my dilemma regarding ethernet extensions on my internet.
REESE GREETED MY MOTHER AND I AND HE WAS AWSOME!!! We had not had a good experience a year ago, but he made it for it in every way possible. He was so patient with my elderly mom, and it requires a lot of patience to deal with someone elderly and not trying to sale something that wasn't necessary. Calab at the door walked us out to put walker in my car for mom and again Reese was so kind and patient. These two gentlemen are definitely why we will not hate going to this best buy any more. its refreshing to be dealt with the best customer service. I hope best buy values good employees like these two are. We are so happy with our purchase of a new computer after knocking it over and breaking, so it was a stressful, but they made it all better. Thank you Reese YOUR THE BEST !!!
cheryl y
November 18, 2024
Went to buy a laptop and my credit card would not work unless I jumped through hoops and gave out pertinent info. Manager would not lift a finger to resolve the issue. Guess I won't be shopping there anymore. I bought my computer from Amazon
Response from Best Buy
November 18, 2024
Hello, Cheryl,
Your Google my Business feedback is appreciated. Not being able to use the Best Buy Credit Card at a time when needed is frustrating. Best Buy Partner with Citibank to bring our customer another financing option. If there are card issues, you will need to contact Citibank linked information below. We would like to hear about your interaction with the store manager, here at the corporate office.
https://www.bestbuy.com/site/misc/financing-rewards/pcmcat102500050032.c?id=pcmcat102500050032
Please reach out through social media with the links provided. When you are reaching out mention "Google Review 64441285", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay