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Frequently Asked Questions About Best Buy East El Paso

How do I check product availability at the East El Paso Best Buy?
How do I check my order status?
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East El Paso stores’ holiday hours?

Recent Reviews

4.3
(3931 reviews)
JOSHUA M
July 10, 2025
1 out of 5
This is the worst best buy I've been to in my life. I considered never going to a best buy again after this experience so far. This morning around 1000 I submitted an order for pick up that said it would be ready in a hour. I show up around 1100 it wasn't ready I asked if I should wander the store for 15 minutes then come back the sales associate said yes so I did just that I could tell you where everything was in the store that's how good I had the store mapped out I come back spoke to someone else they also told me it still wasn't ready so I asked if I should come back later fast forward to around 2 I come back and I'm told again it still isn't ready I traveled a good distance and gave up a good portion of my day for this pick up order that said it would be ready in a hour and as I'm typing this I still haven't gotten my order or a notification that it is ready don't order pick up here
Carlos G
July 09, 2025
4 out of 5
Excelente lugar personal atento y amable, extraordinarios precios y gran variedad de artículos eléctronicos y eléctricos
Jorge M
July 08, 2025
1 out of 5
Acabo de ir hoy martes 8 julio 10 am Muy mal tanto del manejador Estuve 10 minutos antes de abrir 27 minutos formado para pagar Le pregunte con señas al manejador Mejor se fue Llamo otro operador para q me atendiera y negativo no pudo Volveré otra vez para ver el trato del manejador De la tienda muy burlón muy mala experiencia Nota yo soy cliente recurrente solo hoy y tube la Malisima experiencia Les pedí de fa
Mandy T
July 01, 2025
1 out of 5
Update: police have been called as we have now been here for 4 hours and cannot leave. We were held hostage for 3 hours. This is not an exaggeration. They would not let us leave or pay them the taxes on a phone. It all started when We were about to pay the taxes and their computer glitched and didn’t finish the process. We waited for hours and could not leave only to be told we HAD to give the phone back and I had a receipt on my Verizon app that the phone was in our name. The store manager Joshua would not let us leave until we called Verizon and returned the phone. Do NOT come here. It has truly been a horrendous experience.

About Best Buy East El Paso

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