Frequently Asked Questions About Best Buy East El Paso
How do I check product availability at the East El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3976 reviews)
Larry A
September 09, 2025
4 out of 5
Employees need to look happy.
Melissa N
September 06, 2025
5 out of 5
Normally I love this store and there employees they are great I've spent a lot of money in the store unfortunately I ran in to an employee and was going to ask a simple question about if I needed to take my electronics inside the store or if the paperwork would be just fine. All I said was excuse me sir. He shook his head and in the worst way possible he says I'm not on the clock with out looking our way I say I'm sorry to bother him and still just walks off when we go inside to find someone who is on the clock he standing there with the other employees laughing. I understand not wanting to do something when not on the clock but I will personally ask for another rep because it was extremely rude. I could really tell you hate your job.
Beatriz H
August 27, 2025
5 out of 5
Came and got what I needed and was helped by a very nice man
Gloria C
August 23, 2025
5 out of 5
Ordered online for pickup. They quickly brought out my order