Best Buy East El Paso

I wanted to recognize Ricky at Best Buy for the outstanding customer service he provided during my visit today around 6:45 PM. He helped me choose two tablets for my children and made the entire experience easy and enjoyable. Ricky was extremely knowledgeable, patient, and took the time to explain the different options without making me feel rushed. What impressed me the most was how kind and engaging he was with my 4-year-old son. He treated him with respect, included him in the conversation, and showed genuine patience throughout our visit. Although Ricky is a young man, he carries himself with a level of professionalism and maturity that is well beyond his years. His positive attitude, respectfulness, and confidence made a lasting impression on me. As the owner of two daycare centers, I understand how valuable exceptional customer service is and how difficult it can be to find employees who genuinely care about the people they serve. Ricky is one of those employees. He represents Best Buy exceptionally well and deserves to be recognized for the outstanding service he provides. It’s not often you come across someone who is both professional and personable. Ricky is a great example of excellent customer service, and I truly appreciate the positive experience he provided. Thank you, Ricky!

Terrible service from all staff. Placed an online order and they all came up with several excuses as to why the item couldn't be released. Manager then came and said the order would be ready in 20 minutes. After an hour, nothing was released. Waste of time and gas 100% Never buying from this location again. Fountains and sunland park forever

Complaint Regarding Poor Customer Service and Lack of Management Support To Whom It May Concern, I am writing to express my disappointment regarding the customer service experience I recently received at a Best Buy store. The issue I encountered was not simply a matter of staffing levels or employee availability. My primary concern is with the level of support provided by management. When a customer seeks assistance and management's response is to repeatedly direct the customer to another department rather than taking ownership of the issue and helping find a solution, it reflects a serious customer service problem. During my visit, I attempted to obtain assistance regarding my concern. Rather than actively helping or working toward a resolution, management redirected me elsewhere and essentially passed responsibility to another department. This created frustration and gave the impression that no one was willing to take accountability for addressing the customer's needs. Good customer service starts with leadership. Employees typically follow the example set by management. When managers are unwilling to assist customers directly or make reasonable efforts to resolve concerns, it negatively impacts the overall customer experience and reflects poorly on the organization. As a long-time customer, I expect management to be available, engaged, and willing to help when issues arise. Passing customers from one department to another without ownership or resolution is not acceptable customer service. I hope Best Buy reviews this matter and takes steps to ensure that managers are empowered and expected to assist customers rather than simply redirecting them elsewhere. Customers should leave feeling valued and supported, not frustrated and ignored. I love best buy but I will no longer go to the Joe Battle location in El Paso Texas, instead to the fountains , west or las cruces nm location. Thank you for your time and attention to this matter. Respectfully

Grate store for anything electronic