Best Buy East El Paso

Terrible service from all staff. Placed an online order and they all came up with several excuses as to why the item couldn't be released. Manager then came and said the order would be ready in 20 minutes. After an hour, nothing was released. Waste of time and gas 100% Never buying from this location again. Fountains and sunland park forever

Complaint Regarding Poor Customer Service and Lack of Management Support To Whom It May Concern, I am writing to express my disappointment regarding the customer service experience I recently received at a Best Buy store. The issue I encountered was not simply a matter of staffing levels or employee availability. My primary concern is with the level of support provided by management. When a customer seeks assistance and management's response is to repeatedly direct the customer to another department rather than taking ownership of the issue and helping find a solution, it reflects a serious customer service problem. During my visit, I attempted to obtain assistance regarding my concern. Rather than actively helping or working toward a resolution, management redirected me elsewhere and essentially passed responsibility to another department. This created frustration and gave the impression that no one was willing to take accountability for addressing the customer's needs. Good customer service starts with leadership. Employees typically follow the example set by management. When managers are unwilling to assist customers directly or make reasonable efforts to resolve concerns, it negatively impacts the overall customer experience and reflects poorly on the organization. As a long-time customer, I expect management to be available, engaged, and willing to help when issues arise. Passing customers from one department to another without ownership or resolution is not acceptable customer service. I hope Best Buy reviews this matter and takes steps to ensure that managers are empowered and expected to assist customers rather than simply redirecting them elsewhere. Customers should leave feeling valued and supported, not frustrated and ignored. I love best buy but I will no longer go to the Joe Battle location in El Paso Texas, instead to the fountains , west or las cruces nm location. Thank you for your time and attention to this matter. Respectfully

Grate store for anything electronic

Complete fail. Went in stood in line to place an order since no service people were available then was moved out of the check out line and told no one was available to take my order. As the 2 female workers kept chatting at the front greeters box kept ignoring customers.