They were very ready to assist in my purchase experience
I found an open box laptop at an incredible price; I asked for help with a bestbuy associate and he helped me take it out of the box, charge it (it didn't have an included charger), and wait for me to confirm the laptop worked properly. Best experience ever.
Esmeralda H
August 07, 2026
Staff members usually are talking to each other and don't ask the customers if they need help finding anything, other than that its good
The employees at the register are very lazy. They'll walk away, leaving people in line wondering "what the..." Do better!
Response from Best Buy
August 05, 2026
Hi, Brenda,
We appreciate you taking the time to share this review here, although we are saddened to hear it is due to a negative store experience. We would be happy to connect with you to learn more.
To get started, please send us a message on Facebook ( https://bby.me/7rGs1u), Twitter/X ( https://bby.me/cI5grT), or Instagram ( https://bby.me/nqEN6o). Please also include a note stating you are reaching out from a Google review by including this reference number: 198858. We look forward to hearing from you!