Frequently Asked Questions About Best Buy East El Paso
How do I check product availability at the East El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3931 reviews)
JOSHUA M
July 10, 2025
1 out of 5
This is the worst best buy I've been to in my life. I considered never going to a best buy again after this experience so far. This morning around 1000 I submitted an order for pick up that said it would be ready in a hour. I show up around 1100 it wasn't ready I asked if I should wander the store for 15 minutes then come back the sales associate said yes so I did just that I could tell you where everything was in the store that's how good I had the store mapped out I come back spoke to someone else they also told me it still wasn't ready so I asked if I should come back later fast forward to around 2 I come back and I'm told again it still isn't ready I traveled a good distance and gave up a good portion of my day for this pick up order that said it would be ready in a hour and as I'm typing this I still haven't gotten my order or a notification that it is ready don't order pick up here
Carlos G
July 09, 2025
4 out of 5
Excelente lugar personal atento y amable, extraordinarios precios y gran variedad de artículos eléctronicos y eléctricos
Jorge M
July 08, 2025
1 out of 5
Acabo de ir hoy martes 8 julio
10 am
Muy mal tanto del manejador
Estuve 10 minutos antes de abrir
27 minutos formado para pagar
Le pregunte con señas al manejador
Mejor se fue
Llamo otro operador para q me atendiera y negativo no pudo
Volveré otra vez para ver el trato del manejador
De la tienda muy burlón muy mala experiencia
Nota yo soy cliente recurrente solo hoy y tube la Malisima experiencia
Les pedí de fa
Mandy T
July 01, 2025
1 out of 5
Update: police have been called as we have now been here for 4 hours and cannot leave.
We were held hostage for 3 hours. This is not an exaggeration. They would not let us leave or pay them the taxes on a phone. It all started when We were about to pay the taxes and their computer glitched and didn’t finish the process. We waited for hours and could not leave only to be told we HAD to give the phone back and I had a receipt on my Verizon app that the phone was in our name. The store manager Joshua would not let us leave until we called Verizon and returned the phone. Do NOT come here. It has truly been a horrendous experience.