If you’re going to have 3 separate lines for checkout, customer service, and online pick up at least have one person working each line, not one for all three. Also a lot of employees were just standing there as the lines grew and wouldn’t jump in to help each respective line, and if people aren’t in the correct line, don’t make the people getting in line let the people in the wrong line cut in front just because they were in the wrong line. Love the store but seriously, fix that problem at checkout.
I bought a new phone. It took two hours to get it activated with Verizon. I finally went to a Verizon corporate store, and they got it done in five minutes. I returned the phone to Best Buy three days later and discovered it went on sale for $250 less the day after I bought it. It was not a good experience.
EMPLOYEE JESUS WAS ATTENDING ME, BUT HE LEFT AND DIDNT COME BACK. AND WELL DONT BUY ANYTHING.