Frequently Asked Questions About Best Buy East El Paso
How do I check product availability at the East El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4137 reviews)
Juana R
June 15, 2026
1 out of 5
Complete fail. Went in stood in line to place an order since no service people were available then was moved out of the check out line and told no one was available to take my order. As the 2 female workers kept chatting at the front greeters box kept ignoring customers.
Aung Z
June 15, 2026
4 out of 5
I love Best Buy for their quality things and reasonable prices.
Sabrina G
May 28, 2026
5 out of 5
Always easy to purchase online for curbside pick up in just an hour or so.
Art R
May 23, 2026
3 out of 5
Great service but itiems "XReal One Pro itiems and XReal Beam Pro and Hub" that i was looking for not in stock. Items would be 4-5 days. Amazom next day for same price.
Response from Best Buy
May 23, 2026
Hi, Art,
Thank you for taking the time to leave feedback for us regarding your recent interaction. I can understand wanting items to be in stock when attempting to make a purchase.
Please feel free to send us a private message on any of the following social media platforms should you need further assistance: Facebook (https://bby.me/bVX5es), X (https://bby.me/AvdgYz), or Instagram (https://bby.me/9ItT9y).
Please mention “Google review #156256” in your social media message.