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Frequently Asked Questions About Best Buy East El Paso

How do I check product availability at the East El Paso Best Buy?
How do I check my order status?
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East El Paso stores’ holiday hours?

Recent Reviews

4.3
(4125 reviews)
Eddie L
May 12, 2026
1 out of 5
Their geek squad is completely incompetent. I went in to replace my phone screen, they took 24+ this after telling me it would be done same day, I scheduled an appointment and everything. They didn’t contact me once to notify they would be formatting my phone. Nobody had an answer for anything. There was one person in front of me and it took an hour to talk to someone. The guy in front left because of the long wait. Now I lost all my pictures and videos because they couldn’t pick the phone and ask about formatting. Horrible experience, go somewhere else.
Dominique P
May 11, 2026
3 out of 5
My exact words were, "I guess Best Buy isn't 'Best Buy' anymore." As they didn't offer much in selection. Went for ear buds and prices were pretty steep considering what we chose to buy was not exactly new technology. Customer service upon entry was amazing, although floor staff was a bit inconsiderate and the girl at the register was not exactly inviting. There was no, "did you find everything okay," or even offer of a bag to take our items. Will probably choose another location next time.
Enrique O
May 11, 2026
5 out of 5
Great place Extraordinary attention Communication super Excellent sellers
roobertt
May 07, 2026
5 out of 5
Very nice bald man in HP section.

About Best Buy East El Paso

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