Frequently Asked Questions About Best Buy East El Paso
How do I check product availability at the East El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3928 reviews)
Mandy T
July 01, 2025
1 out of 5
Update: police have been called as we have now been here for 4 hours and cannot leave.
We were held hostage for 3 hours. This is not an exaggeration. They would not let us leave or pay them the taxes on a phone. It all started when We were about to pay the taxes and their computer glitched and didn’t finish the process. We waited for hours and could not leave only to be told we HAD to give the phone back and I had a receipt on my Verizon app that the phone was in our name. The store manager Joshua would not let us leave until we called Verizon and returned the phone. Do NOT come here. It has truly been a horrendous experience.
Juan G
June 20, 2025
1 out of 5
Joshua the store manager has a really bad attitude and is very uninformed for being a store manager. This used to be my preferred store but will no longer visit this location .