Frequently Asked Questions About Best Buy East El Paso
How do I check product availability at the East El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3871 reviews)
Guy H
April 14, 2025
1 out of 5
Poor selection, service was, well there wasn't any.
Kratos g
April 09, 2025
5 out of 5
Excellent service as always
Q N
April 07, 2025
1 out of 5
Horrible service by the service consultant that claimed to be a manager. His name is Bryan. He should not be anywhere near the manager position. First i wanted to get the headphones open box that showed in inventory at the store and he refused to look for them correctly. Then i chose some headphone that had a broken box and asked for the damaged box discount that ive gotten before without an issue and he just smiled and said it wasnt damaged when even the other employee agreed that the box was in rough shape
Response from Best Buy
April 08, 2025
Hi there,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting friendly and accurate support when visiting your local Best Buy.
If you require additional assistance, kindly send us a private message on social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #65020618” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Lizbeth P
April 04, 2025
1 out of 5
Trash store you go in all associates are lined up at the door no one says welcome or anything I had been walking no one bothered to help. I asked one lady if they had trucker friendly GPS she didn't know she told me she would send someone. No one showed up so I left. I'll go spend my money elsewhere!
Response from Best Buy
April 05, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that I will be able to ask questions about my electronics before I make my actual purchase. Can you please reach out to us via private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that one of our specialists can continue documenting this for you? Please begin your message with "This is in regards to my Google Review 65009996".
Full Name
E-mail Address
Phone Number
Store Location
Regards,
^Josh