Best Buy East El Paso

BEWARE COUNTERFEIT PRODUCTS!!! I purchased a Samsung smartphone online through Best Buy on August 17,  2025. The phone came with a legitimate manufacturer warranty, yet after I sent it in for a port‑charge repair in January 2026, I received it back on February 25, 2026 accompanied by an official Samsung letter confirming that the device was counterfeit. I tried to resolve the matter, I drove to the nearest Best Buy store at 1834 Joe Battle Boulevard in El  Paso, Texas, only to be told by the staff that I needed to contact corporate. After calling corporate, I was instructed to return to the store and speak with a store manager. The following day, I met the store manager, Joshua, I believe is his name , who told me he had no procedure for handling a counterfeit‑product claim. I called corporate again to authorize the refund, in store, and they eventually connected me with a supervisor named Inran, who flatly refused a refund on the grounds that the “warranty had expired.” I explained I had a manufacturer letter confirming the product is counterfeit, and was still denied. Since the device was recognized as a counterfeit product, it no longer carries any legitimate warranty at all. It is, by definition, an illegal sale. I explained I would report the incident to Best Buy’s ethics line and warned that I would involve the FTC, yet the company continues to deny a refund for a product that was never genuine. I tried to leave a review through my bestbuy account and wasn't able to because apparently I have "no eligible purchases within the last 2 years" , even though this device was purchased on August 17th 2025 - 6 months ago.

Excelente servicio

Good place to shop for electronics. Geek squad membership has saved me lots of money.

Josh and Santos were amazing!!! Ended up getting not only a great labtop but a fantastic price!!! Definitely recommend 10 out 10!!!