Very hit or miss with store associates. Hard time answering questions about a Samsung watch strap. Took me 3 associates to learn the watch strap was no longer carried.
If you get an associate who doesnt know how to answer questions, just call a manager/supervisor, theyre still helpful.
Response from Best Buy
April 06, 2026
Hello, Adam,
Thank you for reaching out to us to share your experience. We understand how important excellent customer support can be, and we would like to document any feedback you may have in this concern. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 139118.
Facebook (https://bby.me/eOFXpM)
Twitter/X (https://bby.me/MgVWjY)
Instagram (https://bby.me/OhBM0t)
We look forward to assisting you there.