Best Buy West El Paso

Some of the worst customer service I have ever encountered. Incompetent employees with very little customer service skills. Will not be returning due to poor service

I just had the worst customer service experience at a retailer that I've ever had in my entire life. It was on sale for their 48 hour pre Christmas sale, pretty heavily discounted from its original price of ~$1500 down to ~$1128. On top of that they showed they had one unit available with an excellent condition open box discount of am additional $63. As their description stated it was essentially like new( fully functional, with the possibility of very minor scratches/damage, with all parts). I expected maybe a light scratch or two, but all parts included and no functionality issues with the laptop. However, once the initial set up was complete, I started having random resets while I was doing various tasks on the unit. At first I wrote them off to perhaps resets tied to windows updates, although windows usually gives you a prompt before restarting. I left it be that night to go to bed. After out family gathering on Christmas, I again began to work with the pc, still experiencing random resets. I pulled the event viewer log and found that it had experienced about 20 critical events, all the same error, pointing to faulty hardware. I decided that I would take it back for an exchange. So the next day I took it in. The cashier began the return/exchange process but when it came down to getting a replacement he stated they had no other open box units available. I said if I had to pay the $63 back that I got as an open box discount I'd just take a new one. He stated that there would be a price difference as the sale had ended on Christmas eve. I didn't feel that this was fair as the unit was defective at no fault of my own and didn't want to pay the almost $400 difference. At this point a young lady that had walked up to the register next to us mid discussion mumbled, " well, we can't travel back in time". I asked to speak to a manager because again, I felt this was unfair.Had I known that I may have been buying a defective computer, I would have chosen the new unit the day I made the purchase.best buy falsely advertised the unit as having no functional defects when it obviously did. The manager turned out to be the young lady that mumbled the rude comment. Although I feel that my argument was fair and valid, she obstinantly stood her ground, refusing to let me pay the $63 difference and get a new unit at the sale price that was offered when I bought the computer. I honestly feel that they knowingly sold me the defective unit. I chose to hold on to the unit and call customer service as I figured that perhaps the options she was presenting weren't in line with best buys return/customer service policies. I proceeded to conduct a call with a very kind customer service representative on the phone, but after a 30 minute back amd forth she said they can't honor the sale price from the day of the purchase and the options I had were in-line with what the manager stated in store. I could have understood the stance had I perhaps came back asking for this concession after seeing scratches or something and wanted to exchange it for a new one, but the unit I brought back WAS NOT FUNCTIONAL. Their open box description mentioned nothing about possible functionality issues. So as a customer I was robbed of the opportunity to make an informed decision on my purchase. I kindly asked if I could speak to her supervisor. After a moment a gentleman came on the line asking how he could help. I again explained the issue and the resolution I expected. He gave the same pushback, except now he was insinuating that I was wrong, that the almost now $500 price difference was solely due to the item being an open box item. As I again was trying to explain that there was a promotional discount that made the new unit $1,128.99 and the price I paid of 1,065.99 reflected the $63 open box discount, the guy just hung up on me. This blew my mind. Literally blew my mind. I felt like throughout this entire experience I was being like an unreasonable crazy person.

Customer service was rude and sold a defective product. When we tried to exchange it, they tried to charge the difference in price since the original was bought on promotion. Heinous service. We called the customer service number, they admitted to selling a defective product, and proceeded to HANG UP. Worthless service.

I bought dash camera for my car. They have a good price. And gave some certificates 😊😊😊