I had the best customer service from the employee named Nick helped me choose the right tablet , thank you so much Nick .
Jared R
September 02, 2025
Not enough employees. Hard to get help.
Items without prices listed, and there are not enough employees to just ask someone.
Can’t ever find anything because the aisles are disorganized, and it takes long enough just an employee to help.
Response from Best Buy
September 02, 2025
Jared,
That is beyond disappointing and I appreciate you bringing this to our attention. Please connect with our support team by sending a private message to Facebook (https://bby.me/l9jfcx), Twitter/X (https://bby.me/if38mo), or Instagram (https://bby.me/dp4ssh) and mention "Google Review 38563". We would love to look into this.
Sincerely,
^Tina
Bought an Open Box Item, didn’t realize the monitor I bought was supposed to come with a VESA mount adapter, can’t get the accessories for it anymore due to it being past 15 days of purchase. Had I known it was supposed to come with it earlier, I would have asked for it right away. This could also of been prevented if the employee checked if all the accessories were bought out with it.
Response from Best Buy
August 27, 2025
Hello, Enrique,
Thank you for your review. Depending on the Open Box Condition, your item may be missing accessories. If you purchased an Excellent Open Box item and it was missing accessories, please reach out via a private message on social media. Please include Google Review 35492 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Sincerely,
^Meghan