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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4101 reviews)
Carla G
April 12, 2025
5 out of 5
I had an outstanding experience with the Best Buy Geek Squad yesterday when I needed help resetting my brand new iPhone 16 Pro Max to factory settings. After being informed by Adriana from the Verizon store on Southern Park that Best Buy is Apple certified, I decided to give them a try. I was pleasantly surprised to find that I only waited about 10 minutes before being assisted. The team was incredibly efficient and managed to wipe my iPhone 16 Pro Max within another 10 minutes. I had been locked out of my previous device, the iPhone 14 Pro, due to my Apple ID, and not having the recovery key added to my frustration. What impressed me the most was that the Geek Squad staff did not harass me for my receipt, even though I had it on hand. Unlike my previous experience at the Apple Store, where staff were unhelpful and insisted on seeing the receipt at all times, the Geek Squad team was respectful and understanding. I also want to highlight how grateful I was that their assistance was free of charge. I genuinely felt a wave of relief when they helped me regain access to my device—so much so that I nearly cried! It’s clear that the Geek Squad excels in customer service, especially compared to my experience with Apple. Thank you, Geek Squad, for your amazing service! You guys are truly the best, and I appreciate everything you did for me.
So anybody needing help with any Apple products I would recommend not going to the Apple Store at Cielo Vista mall , they are all unqualified technical support, unprofessional, and unhelpful to any customer that walks in their Apple Store!❌📵 Definitely visit Best Buy geek squad west side location, they are efficient, professional, and obviously very knowledgeable when it comes down to technical support ☺️!!!!!!!!⭐️⭐️⭐️⭐️⭐️🤩
K S
April 01, 2025
4 out of 5
Went the day after St. Patrick's day and they didn't have an open register but the manager sent someone over for me.
Hilda O
March 30, 2025
5 out of 5
Great service & friendly staff.
Sergio G
March 18, 2025
3 out of 5
Best Buy had a lot of cool stuff just don’t look online it will say they have everything lol