Best Buy West El Paso

Gran variedad de productos, excelente atención

Excellent service and products

I used to love best buy for their knowledge and customer service. For the past 5 years the service I got from most members is not up to par of what I need. They will only assig you of finding an item more so when you walk in. After asking "I'm looking for a good camera for a door bell any ideas" I will always get "ohhh I don't know but you can see them in lane blah blah blah". Man, so many useless employees that are there just to conversation with other employees. I was getting pokemon cards today (total tech member since day 1 and before) and they don't know the Limit on the cards. I'm telling them the limit, and they are like "no its 1" I tell them to scan and the system will tell them when limit is met The laugh at me and start asking the question to another employee who asks another employee ...etc. at the end of the day I'm right and not a thank you or sorry. Service sucks. I do like the manager for the few times I spoke to him in the past. Awesome guy. But these young employees are trash for knowledge! Hire the oldies who know what I need and aren't socially awkward! 2 stars because the manager helped me out a few times when employees didn't know. If not for him no stars!

I was actually very pleased with the customer service we received! The associate wasn’t pushy to upsell anything, and actually listened to what my daughter was looking for. He helped her buy exactly what she wanted and needed, and I bought the membership based on his honesty and attitude.