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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4134 reviews)
Luis L
July 03, 2025
4 out of 5
Good Customer Service
Rheisa E
July 03, 2025
5 out of 5
Love there open box special
A. L
July 02, 2025
1 out of 5
Sold out
Rick
June 27, 2025
1 out of 5
Just left Best Buy at Sunland without buying anything. Why? Three different employees could not answer my questions about a product, or price. 1 employee, Alan, scolded me for opening a Open Box item in the OPEN BOX section but never offered to help. Brian, the "manager for 25 years" as he told me, was as rude as the others. In fact when I asked if he could scan the items so I could know what color, type, price, and condition the items were because the labels had no details. He declined saying he was busy doing something else. Well Brian, Ive been in customer service for over 40 years and these employrees never offered to help, did not use de-escalatiion techniques, were unable to answer basic product questions, could not help me with pricing or recognize my obvious frustration. A simple smile, offer to help, or good attitude toward a customer would have solved the problem immediately. You Brian and Alan decided it was correction day. As a senior citizen, Ive never experienced such disregard and disrespect. Fyi, Ive made over $2500 in purchases from your store in the last 3 or 4 months and now sorry I did. You did a really good job of making me realize its Best not to Buy from Best Buy. Keep it up and I will have the satisfaction of watching another store close due to the arrogance of a 25 year Manager. Btw....make sure your manager sees the store video of you laughing at me and following your frustrated customer as he happily walked out of your store and how no one in your store offered to help. Thankfully, I will never shop at your store again.