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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4380 reviews)
Joshua M
November 05, 2026
5 out of 5
I don’t frequent Best Buy often, but I came November fourth for the 12:00pm EST release of the new Zelda game. I got there an hour late from the 10pm release. And they were well staffed, they seemed to have plenty of the game in stock in store, and all the employees were so friendly and helpful. Hosting hours like this for a release like this and it go smooth is not easy. I was very satisfied with this stores capabilities, and I will be interested to come back for more software and hardware alike.
Rusty S
October 29, 2026
5 out of 5
Fast friendly service
Astrid C
October 28, 2026
1 out of 5
Nobody ever came to assist me. I was looking for a tablet but despite ASKING for help a couple times, staff were seen standing around conversing with each other. Customer service isn't a standard anymore. I'll go to the fountains location. I'll never bother with this location again. 0 stars
Response from Best Buy
October 28, 2026
Hello!
It's disappointing to hear that you were left without the assistance you needed and were looking for. Shopping for a new tablet should be an exciting and enjoyable experience, not one that leaves you feeling overlooked.
We want every customer who visits our stores to feel welcomed, supported, and able to get the help they need.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/AEGDLk)
Twitter/X (https://bby.me/SIPrNT)
Instagram (https://bby.me/LeDAWQ)
Be sure to mention your Google Review number, #244785, in your message. Thank you.
Anthony H
October 19, 2026
1 out of 5
Best buy is not the "best buy".