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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4108 reviews)
CG D
April 28, 2025
1 out of 5
Best Buy sucks. Just look at the one star reviews. Battery replacement IPhone. Not so much.
Gabriel F
April 28, 2025
5 out of 5
I was very well attended! And I got great discounts.
Jacob D
April 18, 2025
5 out of 5
It's Best Buy. What can I say? They usually have all the electronics that you need or you can order it and pick it up in store.
Vicki P
April 16, 2025
1 out of 5
I was li line to get help with my cell phone . The lady working there I believe her name was Natalie started to take a couple who had just walked in before me. I spoke up and she reluctantly came to where I was waiting in line. I told her I was having a problem getting the code for resetting my password. She took my phone and attempted to get the reset code without success. Then she asked me if I was sure I didn’t remember my password. Honestly !!! Like I was wasting her time pretending I forgot my password!
I’m looking for a manager to complain as I’m leaving and the two associates at the entrance are wrestling and totally ignore me. What a terrible experience in a store I previously thought was great!
Response from Best Buy
April 16, 2025
Hey there, Vicki,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had issues getting support with the login to your account and I can definitely understand your concerns surrounding this. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please send us a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: #65048991" and share your full name, email, and phone number.
Thanks,
^Jacob