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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4261 reviews)
Ahmed A
February 12, 2026
1 out of 5
I received a damaged order and when I talked to the online customer service they told me to go to the store and they going to do compensation for the damages and can keep the order since I’m leaving the country soon and they don’t have it in stock and there is no time to exchange it.
They refused to do the compensation!
Just waste of time.
Update: I just called the customer service through the phone and they did the compensation for me.
If you get something wrong just call the phone number don’t come to this store.
Rob L
February 08, 2026
1 out of 5
Bad customer service. I was only a few days past my return policy and instead of at least offering me store credit for my items Esmeralda the store manager refused. I use to spend so much money here.
Response from Best Buy
February 08, 2026
Thank you for sharing your experience, Rob. We try to pride ourselves in ensuring we provide great customer service. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/mvllg6), X/Twitter (https://bby.me/62jte0) or Facebook (https://bby.me/f92klv). Please send us a message with the full details of what took place. Also add Google Review 114759. We look forward to hearing from you.
Love
January 24, 2026
1 out of 5
Seems like im not the only one that has been through this. Had to walk across the store to get an employee to help, they were all in groups chatting and even saw 3 of them playing around with what seemed to be a coffee machine. Anyways I asked for help and was told they would send someone over and no one ever showed up to help. Also left without making a purchase.
Abel R
January 21, 2026
5 out of 5
I Buoyed 2 CP and My New Phone Galaxy S 25 with a Best Buy C.C.