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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4234 reviews)
Shalise T
December 24, 2025
1 out of 5
I’m so pissed!!! I bought the garvee motorcycle for my daughter for Christmas and I start unboxing it and there’s no screws or bolts etc like what the heck there’s a single shim A SINGLE SHIM what is that how am I supposed to build this without the parts as if I wasn’t already stressed thanks for ruining her Christmas
-signed a single mother!
Krystal M
December 16, 2025
1 out of 5
The store was severely understaffed — one young employee was running the entire sales floor and registers alone. When I attempted to get assistance, the manager on duty, Rubi, was dismissive and unprofessional.
She walked away from me while I was asking questions, provided no direction or assistance, and left me waiting nearly an hour just to pay for my item. This was not due to a line — it was due to lack of management support and refusal to engage.
This behavior reflects poorly on Best Buy’s leadership standards. Customers should not be ignored or treated with disrespect, especially by management. I will be escalating this issue beyond the store level.
Edson P
December 10, 2025
4 out of 5
Excelente servicio
Helen R
December 10, 2025
1 out of 5
My mom went to Best Buy today to pick up a package for me, and unfortunately the experience was very unpleasant. The associate who helped her, Jeni, had a noticeable attitude and didn’t explain what she was doing. My mom was almost charged for something she wasn’t aware of, and only noticed when she questioned it. When she brought it up, the associate responded by sucking her teeth, nasty attitude. Overall, she seemed bothered and like she didn’t want to be there. This made what should have been a simple pickup very uncomfortable.