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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4186 reviews)
Minoru M
October 14, 2025
5 out of 5
Lots of parking, friendly staff, they have a wide range of products, nowadays people usually buy online, but I still love getting to the store and see the product in person and compare, would recommend
keith p
October 11, 2025
5 out of 5
This review is not for the store. This is a review for a single Geek squad employee. Anna... this young lady has knowledge and a great personality. She fixes my wifes phone in a matter of seconds. Thank you so much!
Julius W
October 10, 2025
1 out of 5
I took my iphone 14 in for a simple battery swap which cost around 100$. After I left it with geek squad they called me telling me the broke the back glass. They ordered the new part and by beginning. of the next week it was in. I took it fore repair again this time they did do the battery swap but broke the camera ribbon. I again took it back after 4-5 days because they got the new part in they also refunded me. When I came back they said the phone was in WORKING condition and it was fine. Not even 5 minutes after I left the store it turned off. It keeps rebooting over and over and over. they told me they fried one of the boards. They broke my phone over a total of 3 times and wasted my time. I also researched and found out they barely receive the minimum amount of training so they don't really know what their doing. If you have an iphone and need a repair please take it to the apple store to save your sanity and time. UPDATE I called to check to see if they have my new phone and all they have is an AI you talk to that cant even connect you to someone at the STORE.
Response from Best Buy
October 10, 2025
Hello Julius,
Thanks for the Geek Squad review. Hearing that you had so many issues with your iPhone repair give us concerns. We can understand why you would be frustrated. Can you reach out to us on Social Media? Use one of the links below and reference Google Review #54015 in a private message, and we can see how we can assist you.
Facebook (https://bby.me/h1961u)
Twitter/X (https://bby.me/vqp51r)
Instagram (https://bby.me/oepux4)
Thanks,
Ana C
October 08, 2025
1 out of 5
Compré una laptop por la página, pedí envío a domicilio y nunca llegó, no mostraron evidencia de entrega y no quisieron reembolsar ni entregarme el producto
Pedí aclaraciones y no quisieron darmelas