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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4219 reviews)
A X
December 09, 2025
5 out of 5
Cool staff
Jonathan G
December 07, 2025
1 out of 5
This is the worse best but. I purchased a tv took it home didn’t work took it back exchanged it open the new one the screen was distorted took it back and told me they couldn’t return it. The managaer there has no customer service skills
Response from Best Buy
December 07, 2025
Hello,
Thanks for taking the time to share your feedback with us. We can understand finding that the picture on the new TV that you got wasn't right and then being informed it couldn't be returned, wouldn't be welcome news.
We'd like to look into this further with you if you can please send a private message on one of our social media platforms, Facebook (https://bby.me/kiukb1), Twitter/X (https://bby.me/larc7a), or Instagram (https://bby.me/rcbhpy), and mention your "Google review #83349".
Dr. M
December 05, 2025
1 out of 5
I purchased a new Lenovo laptop online in 07/2025 and now in 12/2025 it is nearly inoperable and back to Lenovo for repair since Best Buy said that although under warranty I would have to pay a service charge (!) and BB was unable to repair it. I am extremely disappointed with this purchase and although a BB customer for many years, I believe I will direct business elsewhere and I am also seriously reluctant to purchase another Lenovo product. Lastly, Lenovo had the nerve to send me a bill to extend my warranty even though I've had problems with the computer for over 2 months!
Response from Best Buy
December 05, 2025
Hi,
We understand your concerns with your laptop not working as expected. We would like to review your concerns and document your feedback.
Please send us a private message on one of the below platforms. Use Goggle review number 82096 as reference.
X: https://bby.me/fel67o
Facebook: https://bby.me/7o4eg1
Instagram: https://bby.me/vlm0j9
Marife M
December 04, 2025
5 out of 5
Efficient curbside option