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Best Buy West El Paso
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Samsung Open House
Find Items in This Store
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Frequently Asked Questions About Best Buy West El Paso
How do I check product availability at the West El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(4301 reviews)
David M
May 16, 2026
3 out of 5
Went in to buy Oakley meta glasses but only had 2 colors in stock. I was looking for black frame and black lenses but they couldn't even order them for me
Response from Best Buy
May 16, 2026
Hi, David,
Thank you for leaving a review. I can understand wanting to get the new Meta Glasses when coming in to your local Best Buy. These items are high demand, and may not be available at all locations.
If you would like us to take a closer look, please send us a private message on social media. We would be happy to assist you on any of the following platforms: Facebook (https://bby.me/0wqHky), Twitter/X (https://bby.me/tYSlky), or Instagram (https://bby.me/aKPJk3).
Please mention the phrase “Google review #153283” when reaching out.
Ivan R
May 14, 2026
1 out of 5
To my surprise now they only have a 2 week return policy. You have to buy a membership of $29.99 dollars in order to have a 60 day policy. It's incredible how company find a way to get the most money out of you. I spoke to a supervisor with the authority to over rule this issue with my purchase ( I was 3 days over the 14 day period) and he deny my request. I have been a best buy customer for more than 25 years and this will be the last time I'll get something from them.
Response from Best Buy
May 14, 2026
Hello,
Not being able to complete a return out of policy is upsetting. Feel free to connect with us on a private social media link to discuss your interaction. Mention review # 152332 when providing more details.
Facebook (https://bby.me/tmoLzu)
Twitter/X (https://bby.me/yQeeav)
Instagram (https://bby.me/0zrgUr)
Jose A
May 12, 2026
5 out of 5
Pues bien a secas
Angel B
May 01, 2026
5 out of 5
I have to say this place is honestly one of the best Best Buys in El Paso. I've been in multiple times and have always had a pleasent experience.
Most recently I went in looking for a new laptop, I had seen one online and went in to see it in person before buying. As I was checking it out I was helped out by Scott who was very knowledgable with the tech that I was looking at. He even helped me get a better deal by presenting me with an open-box deal.
I really appreciate the help that was provided to me that day. I'll definitely be going to this Best Buy before any other in the future!