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Frequently Asked Questions About Best Buy West El Paso

How do I check product availability at the West El Paso Best Buy?
How do I check my order status?
My local West El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy West El Paso stores’ holiday hours?

Recent Reviews

4.3
(4072 reviews)
Arturo B
February 04, 2025
3 out of 5
A little disappointed of how the store looks with just a few products and not that many options of electronics as you could find before. I used to go to this store and find almost everything including accessories for cameras and some other stuff.
Response from Best Buy
February 04, 2025
Hello, Arturo, Thank you for leaving us a review. As a consumer myself, I understand the importance of having access to a diverse range of products when shopping in a store. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook (http://facebook.com/BestBuy) Twitter/X (http://twitter.com/BestBuySupport) Instagram (http://instagram.com/BestBuy) Kindly mention the phrase "Google Review, Convo #64775791" when reaching out via social media. Thank you, ^Ruby
Felipe M
January 31, 2025
1 out of 5
Poor customer service. I went to make some purchases and the woman (who by the way I had to approach to ask for help because she did not offer it to me us eventhough she saw us looking for someone) approached me with an attitude that was not very service oriented. I asked her about the tablet they have on display and she answered me in a very bad, annoyed and unfriendly way that they did not have the tablet in stock and she did not know if they would have it back. I asked her why they had it on display if they already knew they didn't have it in store, since I consider it to be false advertising and she replied very arrogantly that she didn't know and left!. Without waiting if I had any more questions! It is disrespectful, you go as a customer looking for their products to spend your money... I was not asking for favors or free stuff. If you don't have customer service skills find another job. The time of my visit was at 7:40 to 8:00 pm.
Response from Best Buy
February 01, 2025
Hello, Felipe, Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64762740. Kind regards, ^Aaron
Eber A
January 31, 2025
4 out of 5
Un poco costoso.
Luis E
January 14, 2025
5 out of 5
Mi tienda favorita para comprar cosas tecnologicas

About Best Buy West El Paso

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