How do I check product availability at the El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(6100 reviews)
Daniel R
November 02, 2025
5 out of 5
The salespeople are very kind and attentive (all of them, I asked several people about several products)
Mark l
October 28, 2025
1 out of 5
Purchased a tv here and paid for the installation and it was a headache.🤕 The tv that was installed was defective and it was such a hassle to get the tv exchanged and have the defective tv picked up. Best Buy messed up four times with the appointments to replace the and pick up the defective tv. I had to miss four days of work because of their mistake. I was then “promised” a customer satisfaction gift card of $50 by their customer support only to be told they would not honor that. Such a horrible experience from this company. I should have purchased the tv at Costco, it would have been a better experience 😕
Response from Best Buy
October 28, 2025
We understand the frustration when a delivery and installation does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/kz2pi6), Twitter/X (https://bby.me/cc3q0p), or Instagram (https://bby.me/3cxp4l), and mention your Google review, 61664.
Xavier S
October 27, 2025
4 out of 5
I'm just so upset that my dongles didn't do what I was hoping man. That's partly my fault though. Great staff, super friendly! Their tech guy even looked for my dongles for me
Dzarstan
October 18, 2025
5 out of 5
Les recomiendo visitar la tienda best buy encontre lo que necesita . Económico y rápido