Best Buy El Paso

Very disappointed in my experience at bestbuy I had issues with my bank card and some fraud and thought bestbuy used my routing information on file however when I went in to make a purchase I realized my Total protection plan had lapsed. I made my purchase and paid the $180 for the protection plan and was told by the store associate helping me that since it had only been a couple of days that I can call the 1800 number and get my items back on the plan. I called and was on gold for 45mins only to deal with a rude customer service rep that told me there was nothing she can do and refused to escalate the call to a supervisor. Basically paid the $180 for nothing beware of what your told in person by an employee always try to get it in writing or email

Thank you Pamela and Romeo for helping me buy my new ipad. They were courteous, polite, and responsive. Thank you!!!

Muy buen servicio por parte de los empleados de este lugar.. fuymos en busca de un televisor y el chico que nos atendio de nombre Ian, fue super amable

The lady at cash register November 5 4pm was really rude and dismissive. I asked her if there was an item available and she said “if it’s not over there we don’t have it” I just left the store at that point. Not getting my business at this store anymore