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New in-store experience gives Best Buy customers a hands-on way to explore Meta’s full product lineup through interactive demos and displays, personalized fittings and more. Learn More
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Frequently Asked Questions About Best Buy El Paso
How do I check product availability at the El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(6391 reviews)
Alma R
October 05, 2026
1 out of 5
I purchased a Refrigerator and a Gas Range I paid for hoses and the delivery and installation all at once cash. They set up a delivery date, and everything was okay until the installation. The person that came to install stated I needed a different connection for the Gas range, and he didn't have it with him. I am not sure why if they specialize in delivery and installation. I stated to him; okay I can go buy it since I am 5 minutes away from Lowes while you install the refrigerator or you can come back to install once I have purchased that other adaptor or connector for the GAS. He then stated no it's okay I can make this one work but keep this one in case you need to call someone. If he was completing the installation, why would I need to call someone? He then stated he made it work and everything was working just fine according to him. Well about 2 hours later my elderly mother entered the kitchen and the whole kitchen and living room smelled of GAS. He knew he didn't connect the gas correctly and didn't have the right hardware or connector, and how can a person do that. He could have killed my family and myself. THIS IS A GAS DANGER not just some little issue. He could have blown up my home. and the worse thing is he knew and didn't care to put my family in danger. THIS IS UNACCEPTABLE!!!!! AGAIN HE COULD HAVE KILLED MY FAMILY!!
Eliana M
October 02, 2026
5 out of 5
Called ahead to check about a product, such great customer service on the sale line! Had the charger I needed and the rep recommended I place a pick up order to save me time!
Danielle B
September 30, 2026
1 out of 5
Really horrible customer service. Spoke to five individuals who worked for Best Buy but knew “nothing” about computers or speakers. I asked what the difference was between two chromebooks and the employee shrugged and told me to google it.
HiTech R
September 28, 2026
1 out of 5
Don’t brother making a appointment at this location they don’t have enough employees to honor a time slot.
Response from Best Buy
September 28, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that your appointment may not have gone as planned. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/S5klsg), Twitter/X (https://bby.me/0414ej), or Instagram (https://bby.me/CR2Hg2). Please include the Google Review reference number #227719 when reaching out.