New in-store experience gives Best Buy customers a hands-on way to explore Meta’s full product lineup through interactive demos and displays, personalized fittings and more. Learn More
How do I check product availability at the El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(6398 reviews)
Delia H
October 13, 2026
1 out of 5
horrible customer service.
Response from Best Buy
October 13, 2026
Good Evening, Delia,
We would be happy to learn more about the poor experience you had. Please contact our team by sending us a private message on social media that includes your Google review case ID: #237820.
- Facebook (https://bby.me/cKUJk8)
- Twitter/X (https://bby.me/Ssr3PU)
- Instagram (https://bby.me/EomFKz)
garrett l
October 12, 2026
1 out of 5
Nobody wanted to help, and nobody knew a thing.
Response from Best Buy
October 12, 2026
Hello, Garrett,
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting the assistance you need in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #236698" for reference. You can find us here:
Twitter(X):
https://bby.me/3iDbi6
Facebook:
https://bby.me/3D4Ssv
Instagram:
https://bby.me/dvnWYl
Vero
October 11, 2026
1 out of 5
I am not sure if all the employees work for Best Buy but the two ladies at the Meta department today were not helpful at all. They didn't bother to ask if we needed help. I ask them something answered my question and ignored us again. We were going to buy something but we ended up getting out of there. They were more interested in the chit chat than helping.
Response from Best Buy
October 11, 2026
Hello!
Thank you for sharing your feedback with us. We strive to provide excellent customer service and attentive support, and we understand that was not your experience during your recent store visit. Please send us a direct message through one of our social media channels, so we can look into this further and assist you. Be sure to mention Google Review #233647 in your message.
Instagram (https://bby.me/lMRLfw), X/Twitter (https://bby.me/bWE9cn) or Facebook (https://bby.me/uysug1)