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Frequently Asked Questions About Best Buy El Paso

How do I check product availability at the El Paso Best Buy?
How do I check my order status?
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy El Paso stores’ holiday hours?

Recent Reviews

4.4
(6413 reviews)
Astrid C
October 28, 2026
5 out of 5
After a terrible experience at the Sunland Park location I came directly to the Fountains location and was helped promptly. Paola was incredible, informative and attentive which is what customer service SHOULD be. Great job!
Juan g
October 20, 2026
2 out of 5
Check your items there if small. I bought a new car stereo in it wass a return at regular price items already out of plastics. N. Front desk person making up there own rules. Typical. El paso employee.
Response from Best Buy
October 20, 2026
Hello, Juan, Thank you for sharing your feedback with us. We strive to provide excellent customer service, and we understand that receiving a product that was not new is not the experience you expected. Please send us a direct message through one of our social media platforms, so we can look into this further and assist you. Be sure to mention Google Review 240732 in your message. Instagram (https://bby.me/SiBUOm), X/Twitter (https://bby.me/TSz81c) or Facebook (https://bby.me/XFbQ1n)
Delia H
October 13, 2026
1 out of 5
horrible customer service.
Response from Best Buy
October 13, 2026
Good Evening, Delia, We would be happy to learn more about the poor experience you had. Please contact our team by sending us a private message on social media that includes your Google review case ID: #237820. - Facebook (https://bby.me/cKUJk8) - Twitter/X (https://bby.me/Ssr3PU) - Instagram (https://bby.me/EomFKz)
garrett l
October 12, 2026
1 out of 5
Nobody wanted to help, and nobody knew a thing.
Response from Best Buy
October 12, 2026
Hello, Garrett, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience getting the assistance you need in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #236698" for reference. You can find us here: Twitter(X): https://bby.me/3iDbi6 Facebook: https://bby.me/3D4Ssv Instagram: https://bby.me/dvnWYl

About Best Buy El Paso

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