How do I check product availability at the El Paso Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy El Paso stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the El Paso Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.4(6305 reviews)
Clara L
June 23, 2026
1 out of 5
The associates in the electronic section has terrible customer service. Instead of approaching customers, they socialize with each other and ignore customers.
Response from Best Buy
June 23, 2026
Hey,
It is understandable to feel upset when assistance from an employee is not provided. We would appreciate the opportunity to discuss your recent experience
.
Please feel free to connect with us through our private social media channel, and be sure to mention review #176471 when providing additional details, so we may assist you more efficiently.
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Ota
June 23, 2026
5 out of 5
Attention is wonderful
Guevara
June 23, 2026
5 out of 5
Attention is wonderful
Josue F
June 19, 2026
5 out of 5
Alice was great at the checkout , super friendly and helpful with applying for the credit card