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Frequently Asked Questions About Best Buy El Paso

How do I check product availability at the El Paso Best Buy?
How do I check my order status?
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy El Paso stores’ holiday hours?

Recent Reviews

4.4
(6385 reviews)
Danielle B
September 30, 2026
1 out of 5
Really horrible customer service. Spoke to five individuals who worked for Best Buy but knew “nothing” about computers or speakers. I asked what the difference was between two chromebooks and the employee shrugged and told me to google it.
HiTech R
September 28, 2026
1 out of 5
Don’t brother making a appointment at this location they don’t have enough employees to honor a time slot.
Response from Best Buy
September 28, 2026
Thanks for sharing this review. We’re concerned to hear about this experience and that your appointment may not have gone as planned. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/S5klsg), Twitter/X (https://bby.me/0414ej), or Instagram (https://bby.me/CR2Hg2). Please include the Google Review reference number #227719 when reaching out.
Dav U
September 23, 2026
5 out of 5
El asociado qué nos ayudó era bilingue y muy paciente, buen servicio
Alma
September 19, 2026
1 out of 5
Don't buy ASUS computers; right after the one-year warranty expired, the screen cables burned out. The store nor the manufacturer would help us, and the computer cost $1,400—a very sad situation.

About Best Buy El Paso

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