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Best Buy El Paso

4.4
(6421 reviews)
8889 Gateway Blvd W
El Paso, TX 79925
(915) 594-6399
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Frequently Asked Questions About Best Buy El Paso

How do I check product availability at the El Paso Best Buy?
How do I check my order status?
My local El Paso Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy El Paso stores’ holiday hours?

Recent Reviews

4.4
(6421 reviews)
Joshua E
November 03, 2026
1 out of 5
During my visit, a group of employees wearing Best Buy badges were gathered discussing personal matters, and none offered assistance. I later learned they were managers, which made the experience even more disappointing. It felt unprofessional. Management should lead by example and make customer service a priority, regardless of their position.
Response from Best Buy
November 03, 2026
Hello. We understand wanting to have a professional interaction with our store leadership. So that we can formally document your experience, please send us a private message on one of the following social media platforms. Be sure to reference your review number, 247833, in your message as well. Thanks for your time. Facebook: @BestBuy X: @BestBuySupport Instagram: @BestBuy
LETTY V
November 01, 2026
1 out of 5
The worse customer service employees are the worse people to treat customers. They all togueteher than ask a question and the answer is oh is not my department!!!!👎
Response from Best Buy
November 01, 2026
Letty, It is important that each customer is provided with the best service possible. Reading that this has not been your experience is not what we like to hear, and we imagine how you must feel. We ask that you send a private message to one of our social media accounts listed below so that we can look into this further. When doing so, be sure to mention that you are replying to "Google Review 246884" so that we can tie it to your post. Facebook (https://bby.me/ydYfOJ) Twitter/X (https://bby.me/OOkOm5) Instagram (https://bby.me/UuP9YG)
Art V
October 31, 2026
2 out of 5
A recent visit after 6 months suggests a disappointing change in leadership. We walked passed the sliding doors into what seemed niteclub vibes (late evening). The music was louder than previous experiences, dimmed lighting & a different category in terms of staff. Ok, understandable, times change, an update, right? However, it was difficult to get some assistance, employees weren't engaged, one clerk gave me a perfunctory nod & pointed toward the front counter without looking up (phubbing?). We almost left without our online order, but one employee saved the experience. (If we decide to revisit this location, I'll update this, giving her credit, for her conscientious efforts!)
Response from Best Buy
October 31, 2026
Thank you for sharing your experience. We understand how frustrating it can be when a visit doesn't meet the expectations set by previous experiences, especially when it was difficult to get assistance. We're glad one team member was able to help and leave a positive impression. Your feedback has been documented and shared with the appropriate team for review. We appreciate you taking the time to let us know about your visit. If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport Please mention the phrase “Google review #246524” when reaching out on social media.
Astrid C
October 28, 2026
5 out of 5
After a terrible experience at the Sunland Park location I came directly to the Fountains location and was helped promptly. Paola was incredible, informative and attentive which is what customer service SHOULD be. Great job!

About Best Buy El Paso

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