Best Buy Midway / Lbj

Great costumer service

The front greeter was very helpful and friendly. The manager and employee at the register were not very helpful. Perhaps the open box policy is different here than the outlet next door but they didn't even try to answer my questions. Unfortunately I walked away from the $500 purchase. Good thing I walked next door and they helped me out!

My boyfriend and I went in today because I purchased a camera. From the moment we walked in, there was a group of team members standing around talking amongst themselves without greeting or acknowledging customers. We made our way over to the cameras and stood there for about 10 minutes. Multiple team members walked right past us, but no one came over to ask if we needed help, so we eventually had to go find someone ourselves. When we finally got assistance, the team member helped us get everything we needed, but unfortunately gave us the wrong SD card for a completely different camera. Because of this, I wasn’t able to use my new camera at all. I understand mistakes happen, but the entire experience was disappointing, especially when we had already been waiting for help and had to ask for assistance ourselves. I expected much better customer service and attention to detail, especially when purchasing an expensive electronic devic

Amirah, Microsoft savvy, was an absolute angel helping my family and i today getting a washer and dryer!!! She definetly made up for the lack of customer service the appliance people gave. She left no crumbs 💚