Best Buy Midway / Lbj

The front greeter was very helpful and friendly. The manager and employee at the register were not very helpful. Perhaps the open box policy is different here than the outlet next door but they didn't even try to answer my questions. Unfortunately I walked away from the $500 purchase. Good thing I walked next door and they helped me out!

My boyfriend and I went in today because I purchased a camera. From the moment we walked in, there was a group of team members standing around talking amongst themselves without greeting or acknowledging customers. We made our way over to the cameras and stood there for about 10 minutes. Multiple team members walked right past us, but no one came over to ask if we needed help, so we eventually had to go find someone ourselves. When we finally got assistance, the team member helped us get everything we needed, but unfortunately gave us the wrong SD card for a completely different camera. Because of this, I wasn’t able to use my new camera at all. I understand mistakes happen, but the entire experience was disappointing, especially when we had already been waiting for help and had to ask for assistance ourselves. I expected much better customer service and attention to detail, especially when purchasing an expensive electronic devic

Amirah, Microsoft savvy, was an absolute angel helping my family and i today getting a washer and dryer!!! She definetly made up for the lack of customer service the appliance people gave. She left no crumbs 💚

⭐⭐⭐⭐⭐ One of My Favorite Stores for Electronics! Best Buy has always been one of my favorite places to shop for electronics. Besides going directly to Apple for certain products, Best Buy is usually my first stop whenever I need a computer, TV, accessories, or pretty much anything electronic. I’ve been shopping with Best Buy for years and honestly have never had a problem with their customer service. My favorite location is the one in Dallas around Midway and 635. The employees are always friendly and helpful, and even though I see different employees almost every time I visit, I still receive good service. The only issue I’ve had recently was when I purchased a TV. I brought it home and opened it the next day, only to discover that the TV was broken. Of course, I was disappointed, but Best Buy handled the situation really well. I brought it back, and they exchanged it for me without giving me a hard time. That experience actually made me appreciate their customer service even more because problems can happen with any product — what matters is how the company takes care of you afterward. I’m definitely happy with Best Buy and will continue shopping there for my electronics. They usually have everything I’m looking for, and I feel comfortable knowing that if there is ever a problem with something I purchase, they will help me take care of it. Definitely one of my go-to stores for electronics! ⭐️⭐️⭐️⭐️⭐️