The staff helped prepare a very special shopping spree for a wish kid from Make A Wish with a carefully selected welcome kit filled with toys and snacks, as well as some Best Buy merch. A special shoutout to Andrew who helped guide the whole visit. What a fun experience!
Sorry thought I was reviewing best buy outlet. The outlet was terrible. The actual best buy stores are superb. No complaints
Response from Best Buy
April 03, 2026
Hello,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/HK1Ul3), X/Twitter (https://bby.me/UE2E53), or Facebook (https://bby.me/IxrGKN). Please send a message with the full details of your situation. Also add Google Review 138146. We look forward to hearing from you.
Hi, I purchased an open-box MacBook Air here. After buying it, I turned the box around and realized it wasn’t a MacBook Air at all. Inside, it was a MacBook Neo. Both the box and the device were mislabeled. I noticed this after purchasing. I requested a return, and they found me another MacBook Air—this time correctly labeled. I took it to my hotel, and when I opened it, there was no macOS installed. It had been rebooted, and you can’t install via Wi-Fi—it requires a special USB-C to network cable. They should not be selling it like this. So I returned that one as well.
Response from Best Buy
March 31, 2026
Hey there, Emre
We understand your concerns surrounding the recent purchase. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/CkIbF0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##137050".
I've never had the experience of waiting to spend money at a business. Asked for assistance in the case, ten minutes later, I left as no one ever showed up. Incredibly unprofessional. Guess they prefer to be a showroom for Amazon vs actually selling something.