Best Buy Midway / Lbj

Review Title: Customers Deserve Better — TotalTech Is Not Worth It I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong. Unfortunately, when my Samsung refrigerator failed, Best Buy and Samsung both pushed repairs out more than a week — while I had no working fridge and no food at home. I hired a licensed technician myself for $89 because TotalTech would have charged far more and still couldn’t get to me in time. I asked Best Buy for reimbursement of the $89 service fee and a small amount toward the food spoilage. They denied everything. This experience showed me that TotalTech doesn’t offer the support customers are led to believe it does. Worse, after years of loyalty, Best Buy couldn’t offer even the smallest gesture of goodwill. Other retailers — including Home Depot — offer 5-year Allstate protection plans for around $225 that actually cover everything, are honored without a fight, and consistently support veterans. My experience showed Best Buy does not. I’ve canceled my TotalTech membership and will not be returning. I’m sharing this so other customers can make informed decisions before spending their money.

Joel y robert fueron muy amables, compramos una laptop dell, amables y pacientes gracias

Stopped in only 20 minutes from closing to pick up an online order. I was very impressed with how well the store still responded. There was no rush to shepard people out of the store. In contrast, they were very helpful! They found my order immediately and made small talk as they quickly completed my purchase. I was in and out in under 10 minutes. Awesome staff! This will be my Best Buy off the future.

Quick and easy