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Services Offered
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Frequently Asked Questions About Best Buy Midway / Lbj
How do I check product availability at the Midway / Lbj Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midway / Lbj Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midway / Lbj stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midway / Lbj Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5039 reviews)
Uche E
November 07, 2026
5 out of 5
Had whatbi need and customer service was exceptional
Manny P
November 07, 2026
1 out of 5
I ordered an iPhone Duo with an expected date of November 3rd as of today November 7 still no phone I tried calling the store no answer, I spoke with customer service they couldn’t tell me anything. Went to the store they have no clue when I’m going to get it. it’s frustrating not having any answers.
Response from Best Buy
November 07, 2026
Hi, Manny,
Thank you for reaching out and sharing details of your experience. This is far from the experience we intend for our customers. We strive to provide a quality experience throughout the entire shopping process. Your feedback is valuable to us, and we greatly appreciate you for taking your time to share your experience as it helps us to continue to improve.
If there is something we can do to improve your experience, please get in touch with us on any of the following platforms:
Facebook (https://bby.me/DDgMu8)
Twitter/X (https://bby.me/wxlIsl)
Instagram (https://bby.me/GJsGng)
Please mention your review #250807, so we can document your experience and/or if you have any questions.
M E
November 07, 2026
1 out of 5
Do not waste your time coming here. Especially if you are asked to come to the store on the phone. You will not find the item you asked and they will show a different one with higher price. Manager was not even listening blaming the customer service person on the phone. This place is not a regular bestbuy you shop, there are many people in blue, but you can barely find someone to assist you.
Response from Best Buy
November 07, 2026
Hello!
Taking the time to visit our store after speaking with customer service, only to find that the exact product was unavailable and that the only option offered was a similar product at a different price, is not the experience we want our customers to have.
We understand how frustrating that can be, especially when you relied on the information provided before making the trip. Your time is valuable, and you should be able to shop with confidence knowing the information you receive is accurate and helpful.
If you would like to discuss your experience further or get assistance please reach out to us at any of our social media accounts.
Facebook (https://bby.me/MeSB7e)
Twitter/X (https://bby.me/TB240w)
Instagram (https://bby.me/HCYr4u)
Be sure to mention your Google Review number, #250779, in your message. Thank you.
Destiny R
November 07, 2026
5 out of 5
S/O to Max & Brandon for all the help. I appreciate Max’s expertise in tech and all his help.