Best Buy Flower Mound

❌Waning❌ Read the fine print and pay extra attention to the return policy. I putchased 2 TVs and 2 sound bars as a housewarming gift. The items were not unboxed and hooked up until 5 days after BestBuys 15 day return policy. Unfortunately for me, 1 soundbar did not work. Can’t return or exchange it because after the 15 days. But….for 30 extra dollars, you can become a member and have a 60day return window.

Always a great place to grab what you need asap.

Went here on a rainy Saturday and was able to get help immediately. I like that the customer service desk is right in front so you can ask questions about your account or subscription before you start trying to shop for things. Very satisfied with selection of items, from phones to household appliances and TVs. Helpful staff make it a good place to shop.

I am following up on my previous review #228004, best buy replied asking to contact on their social media with more details, I was hoping that they would actually do something to fix the issue, they took my details but just ended with the generic "we have made a note and we are so sorry". They don't really help you and it is more of a time waste, they literally just repeat the generic apology and the fact that it has been noted. At the end they listerally ask you to "follow" the best buy social media page...lol I am not even sure if it was a real person I was chatting with or an AI agent. They send these replies asking to contact personally to make it look like they are addressing issues but it is nothing but a total waste of time.