Best Buy Flower Mound

Please be aware of buying products from the store and having them ship it to your house. We bought a fridge from the store on 8/2/26 at this point and is now not coming until 8/28/26, 4 weeks from the date of original purchase. We were told that the fridge would be picked up straight from the store which was untrue, we ended up getting a call the day before it on the 14th stating that they were unable to deliver due to the fridge not arriving to the warehouse that it was shipped to. Come to find out they delivered the fridge from the store we purchased it from on 8/9/26, 7 days later than the initial purchase date. So again we had to reschedule and wait another week ,delivery date set for 8/21/26, delivery window being from 3:00 PM-7:00PM We get a message @ 2:47 saying that they are on their way and a call once they at the house. A whole 10 min, I asked the lady on the phone how long is the allotted time for them to wait before they leave, I get told 15 min, great I am 15 min away from my house and was told she will tell the drivers. I arrive at 3:15 and no one is here no truck or anything so I'm not even sure if they waited to allotted 15 min. It will be a total of a whole month that we have been without a fridge in our house causing an inconvenience and extra money to be spent. What we get from the employees at bestbuy is that "they cannot do anything about this and would we like to cancel the order" they have no solution nor ownership of miscommunicated information and delays on their end.

Well, nice, cheap.

Great customer service

Terrible experience. This rating is specifically for Bree in the Geek Squad department. Customer Service -100/10.