Best Buy Flower Mound

Terrible experience!!! We ordered a google pixel 11, we had the option of shipping and getting it after 2 days but we preferred to get it in store so it would be faster (lol); it was anything but that!!! We had to trade in our old phone and for some reason their machine was not allowing it; only at THIS store. We spent an hour waiting for this issue to be fixed, eventually they said their machine is not allowing trade in, we asked to cancel, they conveniently asked US to cancel, the email did not have an option, we asked for their help and that took another hour since their machine would not allow a cancellation as well!!! The most annoying part was that, I handed my phone to them and still other employees would stop by and ask, "aren't you able to cancel?" like dude I literally handed my phone to you, please check and cancel. Eventually they said it will take a while and if we wanted to leave that's fine and we would get a call, as expected there was no call, we had to spend another hour on the phone with the best buy customer care to get the order cancelled. Yes it took 2 extra hours to get a simple order cancelled. The worst part was that the store never called us, the customer service person said he is arranging for the store manager to call us which obviously never happened. It was a direct order from best buy, how can you not process it and if there are issues, how can you not cancel it. We wasted 3 hours of our weekend for nothing!!! When we asked to be compensated for the inconvenience the guy in store rudely said : you are on the phone with best buy, ask them!!! and of course the best buy employee on the phone said; it's an in-store order, so you need to ask them. I recommend ordering online if at all needed but don't go to this store.

Great products, better employees. Love this place!

I visited the store last week and Jude helped me tremendously, patiently answering all of my questions. Great customer service!

Walked in and 4 employees are just hanging around the front joking...Not a big deal because it didn't seem like many people where even in the store. When looking for my items I was asked if I needed help but the guy didn't know anything about the products aside from where they were. Which was frustrating because I was just in there for a USB hub without a powercord and simple microphone. Nothing fancy just enough to do a job. I was also kind of disappointed to see that their stock is very limited foreign electronic store.