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Best Buy Flower Mound
Services Offered
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Frequently Asked Questions About Best Buy Flower Mound
How do I check product availability at the Flower Mound Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Flower Mound Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Flower Mound stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Flower Mound Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1544 reviews)
Topher B
March 20, 2025
5 out of 5
Great customer service. Knowledgeable staff.
Michael E
March 15, 2025
1 out of 5
I had a terrible experience at this store when I went to purchase some cartridges. When I checked out, the cashier, Grace, was extremely rude and disrespectful. Her attitude was unprofessional, and she made the entire interaction uncomfortable. Customer service should be a priority, and unfortunately, that was not the case here. I won’t be coming back.
Response from Best Buy
March 16, 2025
Hello and thanks for reaching out on Google, Michael.
Shopping in our stores should be a pleasant experience and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64930066.
Kindly,
^Graham
Nicholas C
March 12, 2025
4 out of 5
On Vacation and my surface screen broke. As a total member I expected a simple experience. Far from it. I get that I have to send it in for a replacement. However, the Store GM has a policy to refuse to send the replacement anywhere but his store. Liability is a terrible excuse because this is Best Buy, not some 1 shop outfit.
So instead of having it sent in today and minimizing my downtime, I have to wait till I return home then have nothing while it is sent in.
How Best Buy allows a GM to override corporate policy shocks me.
Update: I went in the next morning and the manager and Gabe (Geek Squad) were able to do what should have easily been done the night before. Gabe was excellent and Best Buy should hope that all employees were as customer oriented as him. My computer is already on its way to my local Best Buy.
I’m changing my rating to 4 stars based completely on Gabe in Geek Squad.
Response from Best Buy
March 13, 2025
Hello,
Thanks for sharing your feedback with us. Having a device break while on vacation, is never ideal. I understand wanting to get the repair process started so you can get your Surface back quickly but having to wait so you can easily get it, isn't a welcome experience. I would be happy to have our corporate team review this with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location and date. Please also refer to your "Google review 64919806" in your message.
Sincerely,
^Melissa
Kenny T
March 07, 2025
1 out of 5
I took my iPhone in to have the back glass replaced, and I’ve been told several different things. As a Total member, the process should have been smooth, but now they’re saying they want to wipe my device. They’ve had my phone for over five hours, and I still can’t get it back. It’s frustrating to be told conflicting information by two different people. Unacceptable
Response from Best Buy
March 07, 2025
Hello, Kenny,
Thank you for leaving us a review. As a consumer myself, I understand the importance of needing support with your iPhone. If I were you, I would also be reaching out. At Best Buy, we strive to ensure all of our customers have a positive experience. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64902146" when reaching out via social media.
Thank you,
^Ruby