Best Buy Flower Mound

Went into Best Buy today to have my daughters laptop fixed under warranty. I won't go into the details, but the store was very interested in making something right for me. The information for a part of the "warranty process" just wasn't available...and they did the right thing. It was Broca (Best Buy) and Breanna (Geek Squad) that made it all happen. Been going there for years, and will continue to shop there because of the way they took care of me. Thanks for making things right!

They couldn't confirm if they had a product on the floor so made me drive for no reason

Went in two days ago to have a glass protector put on my iPad. I purchased a iPad case from the Best Buy location, but they said it wasn’t the correct one and had to refund my money. He went ahead and put on the glass screen protector. He told me to order a iPad case off of Amazon which I did. When I got the case today, I put on the case and it made the glass protector bubble up on the corner. I took it back to Best Buy and they told me it was an issue with the case. I glass protector and the protector was just a bit crooked. So basically I spent $25 on a glass protector that they refuse to warranty the work with the guy put at Best Buy put on. He said it was fine when I when it was put on. But I told him because the screen protector was a bit crooked, and the case is now on, it causes it to bubble up. He basically looked at me and asked “what am I supposed to do?” I said well warranty the service that you guys do as the screen protector looks crooked on the iPad. He said there was nothing he could do. The long haired guy (Addy) that I spoke to at the Geek Squad really made me mad. Poor service 😡.

Very bad customer service. People take forever to help customers. Everything needs manager approval and that takes forever