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Frequently Asked Questions About Best Buy Hulen

How do I check product availability at the Hulen Best Buy?
How do I check my order status?
My local Hulen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hulen stores’ holiday hours?

Recent Reviews

4.2
(3497 reviews)
FrankyH
August 27, 2025
1 out of 5
Used to love this store. Been a loyal customer for well on 15+ years. Recently management has pushed the "corporate" line for everything. There is nothing about this store that can't be done better elsewhere. As this seems to be a Best Buy issue, I'd recommend doing business with ANYONE else at this point. I've literally had a manager laugh in my face because I was hoping they'd make an exception based on an error their company made. Nope.
Response from Best Buy
August 28, 2025
Hello, Franky, Thanks for your review. I'd certainly be upset if a manager laughed in my face, so I can understand your disappointment. If you'd like to formally document your experience, please send a private message on social media. Here are the links to our socials: Facebook (https://bby.me/aoquc4), Twitter/X (https://bby.me/163ac7), or Instagram (https://bby.me/lj1tcd) Please include Google Review 35961 in your message. Sincerely, ^Meghan
Kevin F
August 24, 2025
1 out of 5
Terrible selection in the store. I could have saved 2 hours and ordered through Amazon.
Response from Best Buy
August 24, 2025
Hello, Thank you for the review. I can understand your frustration with our selection in store. We have a great selection on our website. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/7fjy61), Twitter/X (https://bby.me/1bu0gl), or Instagram (https://bby.me/jwhpsv). I’d recommend sending a private message or DM. Please include Google Review 34206. Regards, ^ Kristy
Caleb
August 24, 2025
1 out of 5
Your 14 day return policy is garbage. You want me to pay $50 to extend that? I go to best buy because I can pick it up at the store. I'd rather now wait a day or two to get it from Amazon. I have been a loyal customer of best buy buy for 3 decades, I will never buy another product from you again. Don't even get me started on the customer service I received at the store!
Response from Best Buy
August 24, 2025
Hello and thanks for reaching out on Google, Caleb. We understand the frustration when you feel our return period is too short. While our standard return policy has been 15 days for many years, we have offered extended returns through our My Best Buy Plus and My Best Buy Total memberships. While one of the benefits of this membership is extended returns, they offer many additional benefits as well, such as exclusive sales, faster shipping options, exclusive member pricing, and more. Learn more on the Best Buy website here: https://bby.me/fj7fw0 If you have additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/p0m8br), Twitter/X (https://bby.me/h0zizw), or Instagram (https://bby.me/v3eu5k), and mention your Google review, 34067. Regards, ^ Graham
Nick C
August 18, 2025
5 out of 5
Very helpful and friendly

About Best Buy Hulen

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