Brittannie D
November 21, 2024
Vanessa from customer service needs a serious attitude adjustment.
Response from Best Buy
November 21, 2024
Hi, Brittannie,
Thank you for taking the time to provide feedback. It sounds like your interaction with Vanessa may have been less than ideal and that is not the experience we strive to create for our customers. We value your feedback and will use it to improve our customer service. Please feel free to share more details about your experience by sending us a private message using the links below. Be sure to mention your Google review 64455526 and include your full name, email address and phone number.
Facebook: facebook.com/BestBuy
Instagram: instagram.com/bestbuy
Twitter/X: twitter.com/BestBuySupport
Kind regards,
^Pre
Marcos G
November 20, 2024
I waited over 20 minutes to get some help in the laptop area, no one was around during that time. I Ask a warehouse guy 3 different times to ask for assistance and I felt bad because at the end, he made the extra effort from his task to assist me. So Thank You Joey!
Response from Best Buy
November 21, 2024
Hello, Marcos,
Thank you for sharing your review with us. We understand having to wait so long for assistance is now a welcome experience. We are happy that Joey was able to get your taken care of in the end andwould like to have a member of our team follow up with you further.
Please reach out to us through a private message on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64451878" in your message. Thanks!
Regards,
^April
Knew what I needed to get