I may be biased when it comes to this review. I love best buy since this a store I built great memories since I was a kid. I do not need to shop here but I take the time to do so just for the memories and the staff is always friendly. The only reason I'm taking one star from five stars is because it was sad when decision was made to not sell movies anymore.
Christian M
December 27, 2025
You know I dont think I've ever had a bad experience with best buy. Easily one of my favorite stores as a gamer/techy
Worst experience ever. Employees don’t acknowledge you, very minimal knowledge on products and the store is very poorly managed by Amber Mejia. I was about to purchase an electric scooter and other gifts with my 9 year old for Christmas. While pulling the scooter an employee came and snatched it from me. I was very confused. I stated to him I am purchasing it. He told me sorry, it was sold online. I feel like if it’s in my possession and was on the shelf, then it’s up for sale! Amber Mejia, the general manager made things worst with her poor communication skills. Best Buy customer service is no better. I have been a loyal and local customer for years and always make major purchases there. I felt so bad and embarrassed that I just had to leave. I had to go another location just to blow some steam off. I don’t even feel they deserve my business anymore.
Response from Best Buy
December 24, 2025
Hello, J,
Thank you for sharing your feedback regarding your experience with us. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you.
First, we will need more details from you. Please message us through one of our social media channels below:
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Be sure to send the full details of your situation. Also add Google Review 94307. We look forward to hearing from you.
Came in for a last minute Christmas gift! I was helped out by Josh . And let me say Josh offered the best out of his way service! He was very busy and still find out a way to help us. Josh was a very knowledgeable person and offered us with such delightful assistance. Will definitely come back and get helped by Josh!