Best Buy Lake Worth

Like all businesses, it is impossible to get a human that can problem solve your issue on the telephone. If you are disabled and a senior you might want to pay more and go to a small local computer store and repair store.

I wish I could give zero stars for this ridiculous set up of a company. I ordered a product online that came directly from Best Buy, not an outside seller. When I received my package, which was supposed to be some airpods, the box was empty. I call the corporate number and was told a replacement item was ordered and I could pick it up in store. So I drove the 30 minutes to pick up my item, just to be told by employees that this is not how it works and that the corporate agents OFTEN give wrong information. However, they checked their system and did in fact have the replacement item and told me to wait 10 minutes. 45 minutes go by and there is a hold on the product that now corporate is saying will take 24-48 hours to process and I will be emailed when it is ready. The only email I receive is from Slyvie from Package Investigations asking for photos of the boxes. I send them, with no response. Then, my order is cancelled by their system. I call this corporate AGAIN just to be told that replacement is absolutely impossible and was never going to happen. I ask 100 times why was I sent to pick up the item then if you knew that this couldn't be completed? After giving me the runaround I am FINALLY told that it was because the store doesn't have the item. BUT THEY DO. THEY CONFIRMED WITH ME AT THE STORE THAT THEY HAD IT. Again when I asked about this, I was just told "Yea I apologize that happened to you." There is no option to speak to anyone from the store, there is no option to talk to someone about a complaint. Only a refund. All I want is the product that I paid $200 for. This is the most ridiculous, ignorant, and unprofessional way to handle a situation like this I have ever seen. I thought by shopping with Best Buy I was being safe about making an electronic purchase but I was incredibly wrong. I will absolutely NEVER be buying anything from them again as now I know how unreliable and unhelpful the entire company is.

John and his team did a great job with my new speaker install for my car. Even with the outdated tech in my older car, John and his team were able to bring it up to date and provide me with an excellent sound experience driving around this summer. They took the time to call me back and talk through the available options, which you do not find much anymore in this AI age. Great communication skills! Thanks for all your suggestions and hard work :)

Loved this best buy they answered all my questions and got me out the door