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Best Buy Heritage Trace Parkway
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3450 reviews)
Williams S
February 04, 2026
1 out of 5
I like Best Buy, but the third-party delivery people they use were extremely unprofessional.
We have a house rule of no shoes indoors. I politely asked the two delivery men to wear disposable shoe covers. One of them looked me up and down in a way that made me feel intimidated before they finally agreed.
After entering my home, they pushed the door open until it hit my table and then left the door wide open. I had to close it myself.
They later stepped outside without removing the shoe covers and came back in wearing the same ones, walking on my living room carpet with dirt. One of the men also had a noticeable attitude throughout the delivery.
Overall, I’m very disappointed with the third-party delivery service.
Sorry Best Buy to leave a bad review here, but you should know this who you guys hiring for delivery.
Response from Best Buy
February 04, 2026
Hello, Williams,
Thanks for taking the time to leave a review. I can understand expecting friendly and courteous service when expecting a delivery. We are disappointed to hear that this may not have been the case.
If you would like us to document your complaint, you are welcome to send us a private message on social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please reference the phrase “Google review #112969” when reaching out to us.
Cliff B
February 03, 2026
5 out of 5
Great place to buy a TV good customer service and a good price
Kayla D
February 01, 2026
1 out of 5
I have spent so many hours on this… I have tried calling the local store. The New AI automation will not let you speak to a local store no matter what you do on the AI powered system. If you do need to talk to someone, you get to talk with a call center. I spoke with three different people who all said that there is no longer the ability to call the local store. You can only talk to a call center. After asking my question, the call center assured me that they could service my computer, when I took it in to the store, they said no. It’s so disappointing that Best Buy customer support has now been co lately taken over by AI and the only way to ask a real questions is to drive to the store, which is the only advice I was given from the call center. I have a simple yes or no question, but after driving to one location and finding out I was told wrong by the call center, I don’t know how many stores the expect me to just keep driving to. Disappointed that Best Buy now only uses AI and cannot help customers answer questions
Greg K
January 30, 2026
1 out of 5
OK, Best Buy. You should treat every customer with respect and not waste their time. I just want to make it clear to others how you treat longtime repeat customers. I went to my Best Buy account, since sometime in 2019 to now, I have spent $23,358.51 dollars at Best Buy. Look it up and prove me wrong…. That does not include household spending of which is on my Sig-Os’ account.
You shipped me a damaged product, your trusted partner gave me no time to send in photographs and you hide behind social media as your “customer service.” Sorry, I forgot about the immense help your chatbot gives… Anyway, I guess this kind of garbage service works for ya, but not for me. It was nice while it lasted.
Cheers