Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3428 reviews)
Robert K
December 30, 2025
4 out of 5
Always great customer service at this location. Also very clean and well stocked
Nick a
December 29, 2025
1 out of 5
Horrible service from Austin at customer service. Did not care at all to help with my problem. I got AirPod 4’s as part of a promotion at Best Buy and tried to exchange them for some noise cancelling ones and they tell me that I can’t exchange because I got these for free. As far as I know they charge $80 for these headphones so it’s mind blowing to me that you wouldn’t let a customer exchange an unopened product purchased FROM YOUR STORE. Unreal.
Response from Best Buy
December 29, 2025
Thank you for sharing your review. We'd like to look into your concern regarding your exchange. Please message us on Facebook (https://bby.me/giw1sq), Twitter/X (https://bby.me/pwa41c), or Instagram (https://bby.me/73pvsc). When reaching out, please include your review number 97351. Thanks!
Mike H
December 28, 2025
3 out of 5
Needed a replacement tv. Took them quite awhile to figure it out. Never buy another warranty from them.
Response from Best Buy
December 28, 2025
Hello,
Thanks for taking the time to share this with us. We can understand having it take longer than expected to get your TV replaced under your service plan, isn't an ideal experience. We'd be happy to look into this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/qh9tof), Twitter/X (https://bby.me/hej93e), or Instagram (https://bby.me/moht4d). Please also refer to your "Google review #96661" in your message.
Rich R
December 27, 2025
1 out of 5
Best Buy employees are great, but the fact that you can’t ever call to get any information and you have to drive directly to the store and if you have to call you get some lame third-party outsourced resource that isn’t efficient. Is a horrible experience.