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Best Buy Heritage Trace Parkway
Services Offered
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3386 reviews)
Joe W
November 10, 2025
5 out of 5
Nice staff.
Pramit D
November 10, 2025
5 out of 5
Very good customer service
Mike G
November 08, 2025
2 out of 5
Waited 20 minutes to buy a washer and dryer, no one ever helped us. Went to Home Depot.
Response from Best Buy
November 08, 2025
Hi, Mike,
Thank you for sharing your concerns with the lack of support after you asked for assistance from employees at the entrance. We can certainly understand that not getting helped when you asked for help can be difficult. Please reach out to us on any of our social media profiles below for support with Review 66509 if you wish.
Facebook (https://bby.me/fdbtcv), Twitter/X (https://bby.me/ffdz8r), Instagram (https://bby.me/m0eiv4)
Diane
November 02, 2025
5 out of 5
Jeremy at Geek Squad is BEYOND amazing! He is extremely knowledgeable and incredibly helpful and went above and beyond anyone I’ve ever encountered there. Don’t get me wrong other agents are helpful at this store as well but Jeremy was a star! I had a complex data transfer and was having issues with passwords, OneDrive and the list goes on. While files were downloading he juggled other customers, phone calls and being a cashier with ease. He kept coming back every few minutes to check on me and the computer. He was so patient and a real problem solver! I hope I’m lucky enough to get him again when (not if 🤦🏼♀️) I have a future issue. Thanks for being awesome Jeremy!