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Best Buy Heritage Trace Parkway
Services Offered
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3285 reviews)
Gustavo F
May 30, 2025
1 out of 5
I strongly advise against using this store for any future purchases. I have been patiently awaiting my graduation present, an iPad, for a week now. Unfortunately, the iPad went missing during transit with the carrier. The only solution they offered was to wait indefinitely. As a loyal member of the store, I would have gladly canceled my membership to expedite the resolution. Unfortunately, I am still without a resolution to my issue, and my iPad will not arrive in time for my graduation.
I strongly recommend seeking out a different store for your future needs.
Tiffany S
May 26, 2025
1 out of 5
We were told by both an employee and the manager that the price of the fridge we were very interested in purchasing would be good through the next day for Memorial Day. However, when we returned the following day (on Memorial Day), the price had increased by $500. Despite this, they refused to honor the original price. Very disappointing experience. We will be shopping at Nebraska Furniture Mart for our appliances and electronics from now on—they consistently offer better customer service.
Chris B
May 24, 2025
4 out of 5
Smaller store so double check stock online first. Still nice inside and plenty of selection.
Monique Y
May 24, 2025
5 out of 5
They were helpful with my search