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Frequently Asked Questions About Best Buy Heritage Trace Parkway

How do I check product availability at the Heritage Trace Parkway Best Buy?
How do I check my order status?
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Heritage Trace Parkway stores’ holiday hours?

Recent Reviews

4.2
(3303 reviews)
Sally T
July 03, 2025
5 out of 5
I had the pleasure of being assisted by Tommy at the Geek Squad counter at Best Buy, (Heritage Trace Parkway) and his service was nothing short of exceptional. From the moment he greeted me, it was clear he possessed outstanding communication skills, deep industry knowledge, and a genuine respect for both customers and their equipment. Tommy exemplified a level of service that was truly distinguished, ensuring my experience was seamless and memorable. Best Buy would do well to model their customer service approach after him. If you’re seeking reliable tech support for your MacBook or phone, I highly recommend visiting this location—and if you’re fortunate, you’ll have Tommy guiding your visit.
Corey C
July 01, 2025
5 out of 5
They did have what I was looking for but the employees were very knowledgeable and helpful
Kate
June 29, 2025
5 out of 5
I was looking for a new airfry oven. The employees at this location are really nice. We feel welcome. The gentleman at the front asked what I was looking for. He sent me to the aisle and sent JD to help me. They don't have the oven I want in stock so JD ordered it for me. The picking up is very easy, too. I recommend this location.
Shaun T
June 29, 2025
4 out of 5
Great service. I was able to get what I was there for.

About Best Buy Heritage Trace Parkway

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