'%3e%3cpath%20d='M9.31547%206.89836L3.79467%2012.3348C3.5744%2012.5551%203.21822%2012.5551%202.99795%2012.3348L2.6652%2012.002C2.44493%2011.7818%202.44493%2011.4256%202.6652%2011.2053L7.45958%206.5L2.66989%201.79467C2.44962%201.5744%202.44962%201.21822%202.66989%200.99795L3.00264%200.665202C3.22291%200.444933%203.57909%200.444933%203.79936%200.665202L9.32015%206.10164C9.53574%206.32191%209.53573%206.67809%209.31547%206.89836Z'%20fill='%230046BE'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3677_10840'%3e%3crect%20width='12'%20height='12'%20fill='white'%20transform='translate(0%200.5)'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
Best Buy Heritage Trace Parkway
Services Offered
%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Find Items in This Store
More to Explore
Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3216 reviews)
Rene R
January 12, 2025
3 out of 5
No customer services when needed
Response from Best Buy
January 12, 2025
Thank you for sharing your feedback regarding your experience during your visit, Rene. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64669015. We look forward to hearing from you.
Sincerely,
^Deysha
Tyler C
January 11, 2025
5 out of 5
Martin in the computer section was phenomenal. I have never experienced a more professional and knowledgeable associate at a Best Buy, or any other retailer for that matter. He was patient with all my dumb questions and thorough in his explanations. Hands down if you need a computer from this place ask for him. There was no incentive for me to leave this review, I just genuinely had a great experience! Thanks Martin!
T R
January 09, 2025
5 out of 5
I freaking love best buy warranties. Buying a phone there is kind of annoying but everything there is good quality stuff.
Michael I
January 08, 2025
1 out of 5
I recently purchased a 55" monitor through Samsung, with Best Buy managing the delivery. What a disaster. After paying for my order, it took four days for Best Buy to even schedule the delivery. I finally received a confirmation email the day before my delivery, and everything seemed set. But just a few hours later, I got a random call from Best Buy claiming they needed more information to schedule my delivery.
Confused, I told the representative that I already had a confirmation email. She insisted I check my email, and sure enough, I found another email—this time canceling my delivery. This cancellation came less than 24 hours before my scheduled delivery, and the reason? Potential bad weather 48 hours later. Are you kidding me?
When I asked to speak to a supervisor to clarify this nonsense, I was hung up on. I tried calling Best Buy’s customer service line, but good luck with that—no one picks up.
Best Buy used to be a reliable company, but those days are long gone. This level of incompetence and poor customer service is unacceptable. Save yourself the frustration and shop on Amazon or literally anywhere else. Best Buy is no longer worth your time or money.
Response from Best Buy
January 09, 2025
Hi, Michael,
Hearing that your Samsung Marketplace purchase did not arrive when anticipated is something that you would not expect to take place even with weather being a factor. Though this purchase was made through Samsung, we invite you to connect with a live representative regarding what may be possible with your Marketplace order. To get started, please send a private message with your full name, phone number, email address, and your Samsung order number to one of Best Buy's official social media accounts listed below. When reaching out, be sure to state that you are responding to Google Review 64658570.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy)
Thanks,
^Tina