Best Buy Heritage Trace Parkway

Best Buy has given me some disappointing service in the past, and because of that I refuse to purchase from them online again. However, I have to say — the in-store customer service at this location completely restored my faith. We went in to replace a TV that had stopped working. It was for our bedroom, so we weren’t looking to spend a fortune — just something reliable and solid. As we approached the TV section, a very kind gentleman immediately greeted us and asked if we had any questions. I did. In the past, I’ve purchased higher-end models, but this time I wanted something more middle-of-the-road. I’ve always trusted Samsung and LG because they’ve consistently produced quality televisions over the years. Without hesitation, he knew exactly what to show us and offered a couple of excellent options within that range. He demonstrated how each TV worked, clearly explained the differences, answered every question with patience, and handled the delivery setup, making the entire order completely seamless. The process was smooth, efficient, and far easier than I expected — something that would not have been possible without his help. I truly wish I had caught his name because he deserves recognition. I’m hopeful that this review and the receipt information will ensure he receives the credit he has absolutely earned.

Good availability of products and it's demo and explanation.

Today I got my phone fixed front & back screen same day all thanks to Tommy who helped me through the WHOLE process & helped reset my password he was very patient with me highly recommend this best buy!!!!

I like Best Buy, but the third-party delivery people they use were extremely unprofessional. We have a house rule of no shoes indoors. I politely asked the two delivery men to wear disposable shoe covers. One of them looked me up and down in a way that made me feel intimidated before they finally agreed. After entering my home, they pushed the door open until it hit my table and then left the door wide open. I had to close it myself. They later stepped outside without removing the shoe covers and came back in wearing the same ones, walking on my living room carpet with dirt. One of the men also had a noticeable attitude throughout the delivery. Overall, I’m very disappointed with the third-party delivery service. Sorry Best Buy to leave a bad review here, but you should know this who you guys hiring for delivery.