Best Buy Heritage Trace Parkway

As a best buy credit card holder and customer for many years, unfortunately I had a very disappointing visit tonight with Travis at Geek Squad. Came in for a macbook pro screen repair, he said it should be about $300 to replace the screen but would check. (Through the whole process, everything he said sounded like a question not a statement) After checking his computer he said it would be around $550 because it would be a full replacement not just the screen. I asked him why it couldn’t be just the screen like he said earlier. He literally laughed at me (i had my BIL with me and can attest to this) and said “thats not how it works with MacBooks, you don’t just replace a screen”. Which is fine, but why did he tell me earlier that it was possible but now laughing at me for questioning what he said earlier. Not sure if it’s because i’m a woman, or what. But it felt very demeaning to be laughed at for asking a simple question. I would have done the repair, but not with that kind of “customers service”. I will be taking my business elsewhere and making sure to never do a total tech membership again. *edit to add* i have no problem with what the actual repair is. I understand apple products are tricky, its the way Travis handled it thats the problem.

The lady helping my grandson was very helpful and kind

So many helpful people! Best Best Buy we have ever been in.

It has come to my attention that this establishment purveys substandard appliances, and I must advise against procuring warranties from them. My personal experience includes the acquisition of three refrigerators within a six-year period from this retailer.