Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3317 reviews)
Tristan A
July 23, 2025
5 out of 5
Not a big fan shopping in physical stores anymore but this was a pain free experience. In and out quickly and helpful staff member.
Jose V
July 22, 2025
5 out of 5
Excelente
Ann G
July 20, 2025
5 out of 5
Ordered a TV on Amazon. One delivery option was to pick it up at Best Buy. So I chose Best Buy. Received an email that it would be ready for pickup by noon the next day. Went to Best Buy the next afternoon and straight to pickup. Showed the email with the order ID and my driver's license. The TV was right next to the check in. It wasn't large so didn't need a cart or any help getting it out. We carried it out ourselves. In and out in less than 10 minutes. I would recommend pickup at Best Buy whenever you have that option.
Austin B
July 18, 2025
5 out of 5
Always clean and has friendly staff. This has been my main best buy for several years and I have never had any issues with them. Their curbside pickup is always fast even during the holidays. They take good care when handling large electronics to make sure you get them home safe.