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Best Buy Heritage Trace Parkway
Services Offered
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3558 reviews)
James
August 23, 2026
1 out of 5
Not a happy camper @#amp; ! Best Buy internet said there was a refrigerator on display at Heritage Trace store....they said they had no such model for over a year!!? I drove 20+ miles for nothing. The manager seemed he could care less but not much! No discount on other model offered either! Not sure who I'll be buying new frig from but it will not be Best Buy!
Response from Best Buy
August 23, 2026
It's unfortunate that your experience was a negative one. We get why you would be disappointed with not getting the unit you were looking for. We would like to hear more about the concerns you have and help in any way we can. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 209053 in your message to us.
X: https://bby.me/hHzE4b
Facebook: https://bby.me/D30IZX
Instagram: https://bby.me/5NGUa3
Jerame A
August 22, 2026
1 out of 5
Bought a used keyboard that said it was an open box and in ”excellent” condition. This is was the nastiest keyboard I’ve seen out the box. There is gunk stuck on keys, hair from previous owner between keys, thin layer of oil and animal hair over the entire key board. I would think if you’re going to resell an item you would at least clean it first.
Response from Best Buy
August 23, 2026
Hello Jerame,
Thank you for sharing your experience. We can see why you’d be upset. We understand your frustration after purchasing an open-box keyboard that was listed as being in excellent condition, only to find it dirty and containing debris, hair, and other signs of prior use. We agree that products sold in that condition should meet the expectations set by their listing. We'd like to see if we can help in any way. Please reach out to us at one of the links below and mention #208549 privately.
• Facebook (https://bby.me/LweLk8)
• Twitter/X (https://bby.me/LvXPUc)
• Instagram (https://bby.me/H10XR4)
Daniel D
August 22, 2026
1 out of 5
Impossible to speak to someone on the phone at location. Ai phone system is horrendous and unable to answer any inquiry with clear information
Nancy B
August 19, 2026
5 out of 5
Outstanding customer service cannot say enough about this store. I’ve been coming here for years and every time it is such a wonderful experience. Every single person is knowledgeable and helpful.