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Best Buy Heritage Trace Parkway
Services Offered
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3513 reviews)
Charles M
June 25, 2026
1 out of 5
I purchased a computer from Best Buy and received an empty box with the top ripped open and no computer inside. Best Buy is still charging me for the computer. They are refusing to refund me the purchase of the computer or send a replacement. I have spoken to five different Best Buy agents and two managers over the past 10 days and each time they tell me, the investigation team will get back to me and they never do.
It is abundantly clear that Best Buy is attempting to offer you escape responsibility for the stolen computer that they are legally responsible for delivering By stalling as long as possible to avoid responsibility. I can no longer say that Best Buy is a trustworthy company
Response from Best Buy
June 25, 2026
Good morning,
Thank you for sharing your feedback. Getting a new computer should be exciting. We understand though having this arrive empty and not getting a resolution isn't ideal. We'd be happy to review this to see if we can provide any alternate solutions.
Please send a private message on one of our social media platforms, Facebook (https://bby.me/G1DBbi), Twitter/X (https://bby.me/2LnFzT), or Instagram (https://bby.me/j4dJmC), and mention your "Google review #177811".
Dagmar C
June 23, 2026
4 out of 5
I really like the customer service in the stores; unfortunately, I can't say the same about the customer service department over the phone. The employees in the store are always friendly, professional, and genuinely helpful. In contrast, the customer service representatives I have dealt with have been rude, impolite, and not very helpful. What is even more frustrating is that they often seem unfamiliar with their own procedures and are unable to provide accurate assistance. The difference between the excellent in-store experience and the poor phone support is quite disappointing.
That said, I love the wide variety of products available, and the prices are very competitive. We also purchased the extended warranty for our products, which has been extremely convenient and provides valuable peace of mind.
Overall, the in-store shopping experience has been excellent, and I appreciate the selection, pricing, and added protection options offered.
Martin R
June 22, 2026
5 out of 5
One amazing looking best buy. Some would say the best looking best buy. Way better than the ones in Dallas county. Things aren't locked up. There is way more trust. I love it.
Tim K
June 16, 2026
4 out of 5
The employees were very knowledgeable, helpful and pleasant. I tried to buy a $500 Steam Card. I was only allowed to by 10 $30 cards. A little disappointing, but I understand. I would definitely recommend this store.