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Frequently Asked Questions About Best Buy Heritage Trace Parkway

How do I check product availability at the Heritage Trace Parkway Best Buy?
How do I check my order status?
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Heritage Trace Parkway stores’ holiday hours?

Recent Reviews

4.2
(3428 reviews)
Robert K
December 30, 2025
4 out of 5
Always great customer service at this location. Also very clean and well stocked
Nick a
December 29, 2025
1 out of 5
Horrible service from Austin at customer service. Did not care at all to help with my problem. I got AirPod 4’s as part of a promotion at Best Buy and tried to exchange them for some noise cancelling ones and they tell me that I can’t exchange because I got these for free. As far as I know they charge $80 for these headphones so it’s mind blowing to me that you wouldn’t let a customer exchange an unopened product purchased FROM YOUR STORE. Unreal.
Response from Best Buy
December 29, 2025
Thank you for sharing your review. We'd like to look into your concern regarding your exchange. Please message us on Facebook (https://bby.me/giw1sq), Twitter/X (https://bby.me/pwa41c), or Instagram (https://bby.me/73pvsc). When reaching out, please include your review number 97351. Thanks!
Mike H
December 28, 2025
3 out of 5
Needed a replacement tv. Took them quite awhile to figure it out. Never buy another warranty from them.
Response from Best Buy
December 28, 2025
Hello, Thanks for taking the time to share this with us. We can understand having it take longer than expected to get your TV replaced under your service plan, isn't an ideal experience. We'd be happy to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/qh9tof), Twitter/X (https://bby.me/hej93e), or Instagram (https://bby.me/moht4d). Please also refer to your "Google review #96661" in your message.
Rich R
December 27, 2025
1 out of 5
Best Buy employees are great, but the fact that you can’t ever call to get any information and you have to drive directly to the store and if you have to call you get some lame third-party outsourced resource that isn’t efficient. Is a horrible experience.

About Best Buy Heritage Trace Parkway

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