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Best Buy Heritage Trace Parkway
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3487 reviews)
Sam G
May 13, 2026
1 out of 5
I've been a best buy customer to this location for many years, and bought 5-10k in electronics. I even signed up for the best buy credit card a few years ago and made steady purchases, but I will no longer due to them allowing the dishonest AT&T salespeople to sabotage their customer loyalty. Went in a few weeks ago to purchase a phone and have 2 lines deleted from my account. The sales reps "reviewed" my AT&T account then proceeded to tell me I have 2 unused lines and that by deleting them and upgrading my plans, I'd save money. My monthly bill was 167$ for 4 lines, and AT&T just sent me a bill for 506$. After spending hours on the phone with AT&T to dispute the bill, I was told the sales reps added additional lines to my plan, AND NEVER DELETED MY OLD LINES. I went in and spoke with them in person and the Best Buy manager informed me that this happens ALL THE TIME. If Best Buy truly cares about customer loyalty, WHY WOULD THEY ALLOW THESE PEOPLE TO CONTINUE TO TAKE ADVANTAGE OF THEIR CUSTOMERS? Makes me absolutely sick to my stomach that I was lied to in order to make a commission. Now I'm stuck with a large bill for lines that were supposed to be deleted, and AT&T said the bill is valid. Don't waste your hard earned money here. They could not care any less about their customers to allow this to go on. I'll never buy from this company again.
Response from Best Buy
May 13, 2026
Hi, Sam,
Thank you for your review. Having unexpected charges is a really frustrating experience, especially after after thinking you were saving money. If you are in need of assistance, please reach out to us on social media. Please include Google Review 151969 in your message.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
shawn
May 13, 2026
5 out of 5
Kevin was great at helping me find a new laptop! Extremely knowledgeable and nice. 💪 ty Kevin!
Chris H
May 05, 2026
4 out of 5
Looking for a replacement Samsung cell phone. The staff was not the best at making suggestions based on need. My daughter was with me and had already done some research so she kept asking more questions until we got the answers we needed.
Dr M
April 28, 2026
5 out of 5
Good place for all type of electronic products