Best Buy Heritage Trace Parkway

Very friendly greeting when arriving at this store. Helpful staff to guide you and assist you finding what your looking for.

They had exactly what I was looking for. Checkout was quick and easy.

Great service. My hubby orders stuff online and I typically pick it up. It has always been a great experience

On Friday, January 2nd, 2026 around 6:45 PM, we had an extremely unpleasant experience due to an employee working the front entryway (dark hair, arm tattoo). While browsing for a specific item, a nearby sound system suddenly began playing at an extremely loud volume, so loud that we had to cover our ears. We couldn’t move away because the item we were looking for was right next to the display. We attempted to lower the volume slightly, but the system turned off and immediately turned back on to an even louder painful level. When another person in our group tried to adjust it, the same thing happened. Instead of calmly explaining or helping resolve the situation, the employee approached us with a very rude and confrontational attitude, telling us to stop touching it because it was “for demo purposes” and stating that if we kept doing it, he would turn it even louder. This was an incredibly inappropriate and unprofessional way to address customers especially from someone positioned at the front of the store, whose role should involve greeting and assisting customers. There were many ways this could have been handled respectfully, but instead we were spoken to rudely and made to feel uncomfortable for simply trying to protect our hearing. This interaction left a very negative impression of the store. We will no longer be shopping here.