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Best Buy Heritage Trace Parkway
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Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3453 reviews)
Justin B
February 20, 2026
5 out of 5
People where very nice
Kitty T
February 14, 2026
5 out of 5
Best Buy has given me some disappointing service in the past, and because of that I refuse to purchase from them online again. However, I have to say — the in-store customer service at this location completely restored my faith.
We went in to replace a TV that had stopped working. It was for our bedroom, so we weren’t looking to spend a fortune — just something reliable and solid. As we approached the TV section, a very kind gentleman immediately greeted us and asked if we had any questions. I did.
In the past, I’ve purchased higher-end models, but this time I wanted something more middle-of-the-road. I’ve always trusted Samsung and LG because they’ve consistently produced quality televisions over the years. Without hesitation, he knew exactly what to show us and offered a couple of excellent options within that range.
He demonstrated how each TV worked, clearly explained the differences, answered every question with patience, and handled the delivery setup, making the entire order completely seamless. The process was smooth, efficient, and far easier than I expected — something that would not have been possible without his help.
I truly wish I had caught his name because he deserves recognition. I’m hopeful that this review and the receipt information will ensure he receives the credit he has absolutely earned.
Amit M
February 08, 2026
5 out of 5
Good availability of products and it's demo and explanation.
Diana C
February 04, 2026
5 out of 5
Today I got my phone fixed front & back screen same day all thanks to Tommy who helped me through the WHOLE process & helped reset my password he was very patient with me highly recommend this best buy!!!!