Frequently Asked Questions About Best Buy Heritage Trace Parkway
How do I check product availability at the Heritage Trace Parkway Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heritage Trace Parkway Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heritage Trace Parkway stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heritage Trace Parkway Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3140 reviews)
Scott M
September 19, 2024
5 out of 5
Nice staff, I was able to get my old laptop worked on and bought a new Laptop to upgrade my life.
Tamilasami T
September 16, 2024
3 out of 5
I purchased an e scooter for my son at this location online and the service they use never delivered it drove all the way to this location to be denied to pick up my item because they cannot release the item was a big mess will not be purchase anything here again
Response from Best Buy
September 16, 2024
Hello, Tamilasami!
Thank you for sharing your experience with this scooter purchase and delivery. We hate to hear what occurred with this, and we'd like the chance to follow up. To continue, please contact us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regards to my Google review #64207653” and share your full name, email, and phone number.
Thank you,
^Allison
Alejandro S
September 06, 2024
5 out of 5
Jay went above and beyond. Excellent customer service She helped me to find what I was looking for. Thank you so much 😊👍
Joseph L
September 06, 2024
4 out of 5
friendly and helpful staff from the entrance all the way to where we want to get our stuff.