Best Buy Frisco

Shout out to my dawg Dylan! Helped me get an iPad and he looks cool with the jack Harlow hair. Would recommend 10/10 in the apple department 😎

Got scammed to purchase more. Returns guy told me I could apply the $45 restocking fee towards another purchase. So I picked out a 3d printer (that I planned on purchasing elsewhere). Customer service handed me a final receipt and the $45 restocking fee was on it. I asked why, and he changed his story...what a scam. He "couldnt" undo the whole thing, because, get this, the returned purchase is not at the store. I pointed to the item and said, it is literally right their! Lesson learned: dont trust these people and check what they are doing.

Horrendous all around. We bought a tv from this place that came with ***no tv stand*** exasperated that we can’t use our new 55-inch-tv that we paid for with actual money, we go back up the next day to get a stand. That’s all we wanted, some dumb legs so the tv could freaking stand up straight. Mustafa the “manager” tells us to go back home, lug the tv all the way back in here so he can swap it out, and says that his hands are completely tied in regard to compensating us at all. Bro couldn’t even come up of a $5 gift card. NOTHING. On my way out after getting an entirely new tv that I never should have had to do. I passed a lady who told me how she spent $4000 there on a dishwasher that didn’t work and we commiserated for a second before I left. So, in conclusion, do yourself a favor, do NOT come here.

I recently visited Best Buy to get help with choosing a camera, and I was lucky to be assisted by Ken. He was incredibly knowledgeable, patient, and genuinely helpful throughout the entire process. Ken took the time to explain the differences between models, gave clear and honest advice based on what I needed, and made sure I felt confident in my decision. It’s rare to find someone who not only knows the products so well but also cares about giving great customer service. Thanks to Ken, I walked out feeling informed and satisfied with my purchase. If you’re shopping for a camera at Best Buy, I highly recommend asking for Ken — he’s excellent!