Best Buy Frisco

I went into the store on 10/22 between 10-11 am to obtain assistance with my mobile order that was cancelled. I was directed to the mobile desk and there was an older, slender, medium-tall, dark-haired Asian man behind the counter assisting another customer. I stood and patiently waited; and observed his friendly rapport with the customer, etc. When that customer was done, I stood waiting while the associate typed on his computer. After not being regarded, I took a step towards the desk, at which he looked up with a completely irritated and unfriendly expression. Thinking he was trying to get something done, I advised that I could wait. His verbal response matched his expression and he rudely stated, “Well do you need help?” I stepped to the counter, showed him the received email and advised that my phone order had been canceled by Best Buy with no reason was provided. He directed me to click the link in the email; as though I was not intelligent enough to have done that prior to coming to the store. He made zero attempt to assist me or to troubleshoot my order. In fact, I recall him saying, “Well what do you want ME to do?” I am a leader in tech and have been for over a decade. If any of my staff ever spoke to or was as dismissive towards a client as this associate? They wouldn’t be working for me. Accordingly, I asked to speak with someone else because the level of his service was deplorable and he again dismissively directed me back to customer service. The customer service associates took my complaint regarding how I was treated at the mobile desk and then made time to actually try to research the reason for the cancellation. Although they weren’t successful, they were professional and provided great service for the limited information they had. If your associates do not want to assist certain demographics; perhaps they should find roles that aren’t front-facing with the public. It appeared to me based on that rep’s attitude towards me compared to how he treated the prior customer, that there could be some bias there. That is my opinion based on my experience. Fortunately I was able to go to my own carrier’s store nearby and I obtained the phone that I wanted; with no issue.

Can be kinda confusing to navigate but maybe I’m just dumb. Helpful employees and I usually can find what I need

Servios profesionales

They have way too many employees just standing around chatting and wasting time while customers are left waiting. I had to wait almost 20 minutes just to pick up a small 43-inch TV. Instead of standing around talking, they should be focusing on helping customers. Most of the employees appeared to be young, around 25 or younger, and unfortunately, they didn't seem to take their jobs seriously. Very disappointing customer service.