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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4348 reviews)
Monique b
March 11, 2026
4 out of 5
My first interaction with the staff was unsatisfactory, and as I was leaving I felt discouraged and disappointed. However, Brooke reassured me and assisted me with my concerns. She was patient and very resourceful. She asked what I needed and immediately used her handheld device to locate the products.
We were fortunate to find two of the items in the store, and the remaining items will be shipped at no additional charge. Brooke’s customer service was exceptional and very welcoming. She turned my experience around and made me feel valued as a customer.
Caimed.94
March 10, 2026
5 out of 5
Muy buena atención, te ayudan con todas las dudas que tengas sobre los electrodomésticos o electrónicos y te recomiendan la mejor opción para tu necesidad. (Me atendieron en español)
L F
March 06, 2026
1 out of 5
I paid them for a phone and activation. They told me they could not activate it, and take it to Verizon. I took it to Verizon, they want to charge me an additional $40 to activate on top of what I already paid Best Buy!
Response from Best Buy
March 06, 2026
Hello,
Thanks for taking the time to let us know about your experience. We understand your concerns with needing to pay an additional fee to activate your phone. We would like to take a look into this matter, to see what happened and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 126470 in your message to us.
X: https://bby.me/lebohd
Facebook: https://bby.me/dwdnk8
Instagram: https://bby.me/2oo8f3
Petr P
March 05, 2026
3 out of 5
Don’t sell unlocked iPhone 17