Best Buy Frisco

This store is centralized in a busy area and a clean store. I have mixed feelings about their staff's availability. We walked in prepared to buy a 65-inch TV. However, after an hour of browsing, we left the store with a decision to purchase online. They had our business until they didn't..🤷🏿‍♀️

Very unprofessional. Staff do not know what they are doing. Even worse is their customer service would just give you the run around and repeat preset answers - wrong answers to any concerns you may have.

You would think that a dying company would prioritize customer service but unfortunately that is not the case with Best Buy. I bought a 75” Roku brand tv in January of last year. I moved recently and cannot get my tv to pair with my remote after the move. It took me 6-7 times calling to get someone on the phone. This was after a series of completely pointless chats that took forever as well. I was told that they would charge me $199.00 for GeekSquad to simply come and re-pair my remote and another $99 to pair the soundbar. I will never buy anything from Best Buy again and will tell anyone that I know to do so as well. I basically have a 75” paper weight that’s a year old and worthless. The representative barely spoke English and was extremely rude as well. This phone call for him to finally come back with those insane prices took about 45 minutes as well.

Warning: Avoid the Best Buy Credit Card by Citi Bank at All Costs! If you’re considering getting a Best Buy Credit Card by Citi Bank, DO NOT DO IT! This has been one of the worst financial experiences I’ve ever had. The frustration starts with their horrible online banking system—it’s outdated, unreliable, and designed in a way that makes payments unnecessarily difficult. Half the time, the website glitches or won’t process payments properly, leading to unnecessary stress. Customer service? Forget about it. They are unhelpful, slow, and seem to be trained to make everything more complicated instead of solving your issues. It honestly feels like they intentionally create obstacles so customers miss payments—just so they can hit you with fees and penalties. This is not just a local issue—it’s a global problem with Citi Bank. No matter where you are, their credit card services are consistently terrible. If you want to avoid unfair fees, terrible service, and endless frustration, stay away from this card. Best Buy should seriously reconsider their partnership with Citi because it’s damaging their reputation. You’ve been warned!