Best Buy Frisco

I’ve been a Best Buy Total customer for years, paying $200 annually, plus $50 for a paid media room consultation. I expected flexibility and actual expertise. After receiving an initial quote, I researched and finalized the components I wanted and asked the advisor to build a quote around that. The response was that they don’t do multiple quotes and I’d need to pay 20% upfront before they’d help further. For a paid consultation and a premium membership, this feels backward. I paid for advice, not a sales ultimatum. Best Buy Total is marketed as customer-focused, but this experience felt rigid, transactional, and disappointing. Not the level of service I expect anymore.

I have a similar, very frustrating experience as with another reviewer here. Purchased a tv mon night, for next day store pickup. (Store showed several in stock) Tuesday comes, no contact. Wednesday, I go to store... only to be told there are no longer any in stock. The rep grabs my phone and cancels my order I was showing. And proceeds to create a new one? Long story short, was told another location had one. Drove there, just to be told none was available. They promised next day delivery (via Roadie) thurs comes..nothing. Friday, nothing. Sat, I call customer service (another frustrating experience: Vignesh from BB customer support was awful) but ultimately, they did something and a driver finally delivery my tv by sat evening. Very frustrating Best Buy!

Best place for electronic

Very limited selection. Only one incredibly slow cashier. Several employees just hanging out. Manager created more confusion between in store pickup and actual check-out. There were multiple entry points for check-out. It was really disorganized. And the one guy checking people out moved so slowly it was almost hard to comprehend. Meanwhile 3 other employees casually guided a half-loaded cart across the store. It was like the embodiment of "I should just shop online".