Purchased a Sony XR-77A80J OLED TV from Best Buy in 2021. Within four years, it experienced a complete OLED panel failure (four red blinking lights) and is no longer usable.
I contacted Sony Customer Relations multiple times, but no repair, replacement, or goodwill offer was provided.
For a high-end flagship TV, this lifespan and lack of support are disappointing and have greatly affected my confidence in both Sony and Best Buy.
Christopher N
February 01, 2026
Great service. Nice person, letting me pass all the old Switch data to the new one.
Great appliances, delivery and customer service!
Got help very quickly and was out in less than 10 minutes! Great staff and the store seemed well stocked. Got just what I needed and wasn't "pushed" toward the more expensive options. Then was checked out right there in the back of the store. No lines... I'll be back there when I need anything!