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Best Buy Frisco
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3832 reviews)
Meg S
October 21, 2024
5 out of 5
Big shout out to employees, Noah Flowers and John(didn’t get last name) at Best Buy off Preston Rd in Frisco, TX for making my son and I’s experience, in all sincerity,the best we’ve had at Best Buy ever. My hope is that this review will find them and they will know, they made a single mom like me proud to be raising a son. Thank you both for the extremely personable and delightful experience.
Mohammad H
October 20, 2024
3 out of 5
Not helpful
Response from Best Buy
October 21, 2024
Hello, Mohammad,
Thank you for your review. As a customer myself, when I am out shopping, I expect to receive adequate assistance. Our Blue Shirts and Geek Squad Agents should be valuable resources for our customers; although, I understand that may not have been your experience. If you have any specific feedback that would help us identify what we may be able to improve, our team, which is based out of our Corporate Campus, would love to hear from you.
You can find us on Facebook (Facebook.com/BestBuy), Twitter/X (Twitter.com/BestBuySupport), or Instagram (Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. To protect your personal information, please send those details through private message or DM. Please also reference Google review, 64334588.
Best,
^Sarah
Annie R
October 19, 2024
1 out of 5
I purchased a washer and dryer here in February of 2023. Within 2 weeks, the dryer quit heating and has the same thermostat replaced at least 3-4 times, the motherboard replaced 2 times and the heating element replaced 2-3 times. I have had a total of 8 repair visits on this machine with Total Tech Protection. Best Buy states they have a no lemon policy, yet I get a different response from everyone I speak to regarding what qualifies. I have been promised a new unit the next time it breaks multiple times. This time I called GeeekSquad 8+ times asking to speak to a manger regarding this policy. I was promised a manager call back each time. I never received it. They will not replace my unit, just keep charging me the deductible to repair this new machine over and over again. This is the worst customer service I have ever experienced. Best Buy used to not be like this. I will not be purchasing anything of value from this store again.
Response from Best Buy
October 19, 2024
Hello, Annie,
Thank you for reaching out with your concerns on a possible lemon with your device. I understand that the No-Lemon policy can be difficult. While you are still under your manufacturer's warranty they may not have a lemon policy in place and in some cases we can do repairs and bill the manufacturer for the repair. These wouldn't count against a protection plan offered by Best Buy. While havig the same fault over 3 times while under your protection plan would create a situation where it may be necessary to replace your product. This is determined by the Geek Squad Agent completing the repair. We would be glad to further help with questions or concerns you may have in this regard if you would like to reach out to us on any of our social media profiles below with Review 64330300.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Tracy M
October 17, 2024
5 out of 5
Had my online order ready quickly though I was there early. No problems. Good selection on electronics, phones, appliances. Good discounts on open box items.