Best Buy Frisco

I would give zero stars if that was a possibility Best Buy has by far the worst customer service department of any national company I’ve spoken to. I recently purchased a computer and printer. When I went to ring it up, the employee told me they were having a special that if you signed up for their credit card you could get a 15% Bonus in the form of either a rebate or gift certificate. I told them I wanted a rebate against the balance. I received the credit card and the credit card bill and there was not a rebate. The following day I received an email from Best Buy saying here is your gift certificate. Which is exactly what I did NOT chose. Then began the series of calls to their so-called customer service department, which is an absolute joke. The first person put us on hold for over 20 minutes and eventually hung up on us. I called back and told the second person what had happened and what I was trying to get fixed And while I was giving her my information to log into my account, she hung up on me. I then attempted to call the store directly for help. It is apparently impossible to easily get through to the store and I was once again put through to the national customer service department. Explained all the issues to him and how difficult it is trying to get some basic help for a reasonable issue. He said he was unable to connect me to the store. He then said the problem with was with the credit card company not Best Buy. When I informed him we had already called the credit card company and they said it was a problem with Best Buy he was stumped So I guess if you make a purchase at Best Buy and nothing goes wrong, you’re OK. But if you have an issue, do not expect to get any support whatsoever from their customer service department. Also, they do not have a way of contacting their corporate office. So my only choice is to drive back to the store where I probably will be met with additional frustration . Somebody from the management of Best Buy Corporate should attempt to be a customer with an issue and get it fixed and see what they put the people through. With it being difficult to impossible to speak to somebody in a position of knowledge or management, it’s obvious that Best Buy does not care about the customers overall experience otherwise they would fix this.

I just tried to return a phone 18 days after purchase in the original packaging in perfect condition and the manager offered no sympathy and no flexibility regarding the 14-day return policy. I fully understand that I overlooked that and assumed 30 days like most other retailers such as Amazon. Way to go Worst Buy. Perfect lesson in how to lose a customer for life. Claiming you have no flexibility is an amateur move.

Best Buy offers a wide selection of products but it deserves a recognition for its people. I needed a new desktop and laptop. Mine were 16 years old and could not handle Windows 11. As a senior (73) I avoid change like the plague so I was intimidated when I walked into Best Buy at Stonebriar Mall. Luckily, I was greeted by Eddie Salazar. He spent an hour with me explaining the options, Best Buy rebates, etc. until I made my $4000 purchase of an HP desktop, Samsung monitor and an Asus laptop. Over the following week, I had several questions and Eddie was always there at the ready to help me and to make things easy to understand. "World Class " customer service! It gets better! I brought my old desktop in to Geek Squads desk to transfer my data. The next day, they notified me that there was a problem with my hard drive (crashed) and the data was not transferable. I was devastated. My life was on the drive. Luckily, Christian Adleta overheard the conversation and intervened, suggesting that my data may be in Microsofts cloud. I have never knowingly used the cloud but thanks to Christian and Microsoft, everything was there. They were able to download my files and life got alot better. I appreciate Christian's intervention and input. Again, "World Class" customer service. It gets better yet! I was having trouble at home so I booked a Geek Squad visit for a week out ... but I couldnt wait a week so I called a local computer repair company. They got someone out the next day ($200). The rep was a nice guy. He hooked everything up and then got a call from his boss that my hour was up so he had to leave. Nothing was working right. When Geek Squad arrived a few days later, the rep JJ was on point. He spent the time needed to get everything up and running. He even corrected what the other guy did. My system hadnt been working because the independent local guy, did not connect my router correctly. Once he found and fixed all the system issues, he sat down with me to show me what my new system could do, showed me short cuts, and completed my list of issues and questions. It was a thorough repair call and everything worked (including my TV's, etc.). I cannot thank JJ enough for setting the standard for customer service. These three examples are what customer focus is all about. This type of service is rare. I cant thank Eddie Salazar, Christian Adleta and JJ enough for their patience, knowledge and customer focus. Kudos to Best Buy for the products and services they offer but more so FOR ITS PEOPLE. Eddie, Christian and JJ went above and beyond. It was like they were a team ... raising my comfort level with the change and in doing so, solidifying my loyalty as a Best Buy customer. Thank you Eddie, Christian, JJ. I love my new system!!

This is by far my favorite location, and if you are looking for a camera I would specifically recommend this location not only for the amount of cameras that are available on display to test but for the incredible camera speciality- customer service that they provide. I came into this location twice looking at cameras but just wasn’t ready to purchase and Ken provided excellent service and advice as I was comparing two different models. Ken’s advice was coming from his expertise as a photographer himself so I trusted that he was steering me in the right direction. Buying a camera is a huge investment and I left feeling really confident and happy with my purchase all thanks to Ken’s excellent customer service!! You are amazing Ken, thank you!!!