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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4321 reviews)
Sharon C
February 08, 2026
1 out of 5
Horrible customer service. Ordered 3 tv and only got 2 after waiting all morning. A1 going to solve all issues. Right?
Response from Best Buy
February 08, 2026
Hello.
We can understand being frustrated with not having your entire order fulfilled. Please reach out to us on social media, so that we can take a look at your order. Please include your review number 114753 in your message. We hope to hear from you soon.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Baylie M
February 08, 2026
5 out of 5
They helped me with my MacBook, the geek squad they very informative. I really appreciated it, but they didn’t charge me anything.
Rick's A
February 06, 2026
5 out of 5
I visited this store on 2.5.2026 to have the cracked screen on my Apple iPhone 17 Pro Max replaced. Best Buy is an approved Apple Service Center and I made my appointment online through the Apple website. The service tech Jason helped me at check in and I received a follow-up call and email 1 hour later when the repair was completed. I live in Frisco TX and much prefer to use a local store for my Apple product needs rather than drive to the Galleria in Dallas. This Best Buy provides excellent service and I have shopped and purchased there on numerous occasions and have always been satisfied with their staff and products.
Dipti K
February 01, 2026
1 out of 5
Purchased a Sony XR-77A80J OLED TV from Best Buy in 2021. Within four years, it experienced a complete OLED panel failure (four red blinking lights) and is no longer usable.
I contacted Sony Customer Relations multiple times, but no repair, replacement, or goodwill offer was provided.
For a high-end flagship TV, this lifespan and lack of support are disappointing and have greatly affected my confidence in both Sony and Best Buy.