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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4497 reviews)
kyle s
September 26, 2026
5 out of 5
If you are in search for anything camera related… Ken is the man! His expertise in the field is unmatched, he practices what he preaches. His knowledge is unbeatable, and his industry secrets are always at customers interest for your needs. He will help compare multiple models, for your needs, and help you see your own vision. His work is beautiful and a must see for anyone looking at cameras for a perfect representation, of what top tier perfection looks like. If my film comes out to 1/4 of the work of Ken’s, it will be exceptional. Ken, thank you for your guidance & taking your time to display your expertise & help guide me… YOU ARE THE MAN!
Jesus C
September 26, 2026
5 out of 5
Jaelynn at checkout was super helpful and took initiative to help me resolve an issue with my Best Buy card that I was struggling with. She spent a lot of time helping me out and showed exceptional customer service!
David D
September 19, 2026
1 out of 5
Bought a microwave to be installed. Installer charged 700.00 for the install. Used 3 times and it went out. After about a year of waiting on the part they came and repaired under total member warranty. Went out again. They offered an exchange for a new one. No problem. It was back ordered for a couple of months. Finally I complained and all of a sudden it was available the next weekend for install.
Today is the fourth weekend in a row I closed my office to wait for their 7-7 window. Each time they have said they can’t deliver unless I uninstall it or geek squad comes to do the exchange. Again stood up for the first time.
I feel like they have lied to me each time. I’m ready to uninstall and throw it through the front door of the store.
I’ve been a best but total member for over 10 years and dropped 10’s of thousands with them over the years.
May be they need to hear from my lawyer at this point.
Responded to Best Buy’s request to communicate via Facebook. Crickets
This has turned into someone’s joke.
I purchased the replacement microwave in June of this year. Is still not been delivered and installed as promised multiple times.
Time for a lawyer.
Response from Best Buy
September 19, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation and the issues you've experienced with this exchange. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/KUlHRI), Twitter/X (https://bby.me/AK4pk2), or Instagram (https://bby.me/YRNGlv) and mention your "Google review #224554," we'll be happy to look into this with you.
Shrelle
September 19, 2026
4 out of 5
I went to pick up an order. In and out pretty quickly. Didn’t have any issues.