Best Buy Frisco

Bought a microwave to be installed. Installer charged 700.00 for the install. Used 3 times and it went out. After about a year of waiting on the part they came and repaired under total member warranty. Went out again. They offered an exchange for a new one. No problem. It was back ordered for a couple of months. Finally I complained and all of a sudden it was available the next weekend for install. Today is the fourth weekend in a row I closed my office to wait for their 7-7 window. Each time they have said they can’t deliver unless I uninstall it or geek squad comes to do the exchange. Again stood up for the first time. I feel like they have lied to me each time. I’m ready to uninstall and throw it through the front door of the store. I’ve been a best but total member for over 10 years and dropped 10’s of thousands with them over the years. May be they need to hear from my lawyer at this point. Responded to Best Buy’s request to communicate via Facebook. Crickets This has turned into someone’s joke. I purchased the replacement microwave in June of this year. Is still not been delivered and installed as promised multiple times. Time for a lawyer.

I went to pick up an order. In and out pretty quickly. Didn’t have any issues.

Best Buy Frisco sold me a black mirror I wanted a working TV to watch football this weekend. I left with a dead 65” Frame and a soundbar I got talked into. The salesman said the only thing missing was the remote. That was not true. No One Connect cable. No feet. No mount. One Connect box wrapped in tape. None of it was disclosed. Without that cable the TV does not turn on. It is a black mirror. All of the upselling, then a TV that cannot work. He sold it knowing I would not be able to set it up when I got home. I live hours away. I cannot use what I paid for. This was not an open-box deal. This was an incomplete TV pushed out the door. He knew what he was doing. He should be fired. He wasted my time knowingly.

Geek squad at this location is completely useless. They will not help you with a transfer the representative in this store was extremely rude and said “yeah im not going to help you, you can figure it out with your carrier we don’t do transfers here” I’ve done several transfers at this location I know they do them he just didn’t want to. I am extremely upset and I have filed a complaint with corporate.