Best Buy Frisco

*Update: I tried to contact you on Facebook and it says the message cannot be delivered. I went to get a phone checked into the geek section. I didn’t know I needed an appointment, so the first lady helped me to set my appointment and explained that they’ll check the phone, let me know if a part needed to be changed and give me the estimate. When I came back to the appointment another lady took me in. She ran the same diagnosis that I ran in my phone at home, the one that told me to go to the store to check the phone. She did nothing else and said that I needed another phone, that I needed to replace the battery (even though the battery works perfectly fine). I feel like I just wasted my time and she was just trying to sell me a new phone.

Will was very knowledgeable in Security camera department. Highly recommend!

Came in for a bulk purchase of gaming PCs, monitors, and accessories, walked around looking for an associate for almost 30 minutes and wasn’t approached a single time, took my business elsewhere that didn’t waste my time

Customer service not great at all. Employees waisted time with people that didn't make purchases verses customer who knows what they want. Employee to sell you products that are not needed. Not a good experience. Will not return