I paid them for a phone and activation. They told me they could not activate it, and take it to Verizon. I took it to Verizon, they want to charge me an additional $40 to activate on top of what I already paid Best Buy!
Response from Best Buy
March 06, 2026
Hello,
Thanks for taking the time to let us know about your experience. We understand your concerns with needing to pay an additional fee to activate your phone. We would like to take a look into this matter, to see what happened and document your feedback.
Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 126470 in your message to us.
X: https://bby.me/lebohd
Facebook: https://bby.me/dwdnk8
Instagram: https://bby.me/2oo8f3
Don’t sell unlocked iPhone 17
Outstanding customer service from Jourdan. His knowledge, assistance, and kindness were exemplary.
Had the pleasure of working with Mendelson, a designer at Best Buy. That guy knows his stuff! Seriously, he pretty much had all the info you would need across departments. Very friendly guy too!
And his supervisor, Mustafa checked in on us as well to make sure we were all taken care of.
I don't usually shop in store but it was really nice to get this level of customer service and product knowledge