Best Buy Frisco

Geek Squad is useless. Couldn't even reset a laptop. If they tried, would have been more expensive than another place.

Review Title: Customers Deserve Better — TotalTech Is Not Worth It I’ve been a loyal Best Buy customer for over 20 years, spending thousands of dollars annually and even worked there briefly after returning home from Afghanistan. I’ve also paid for the TotalTech membership for years, assuming it would actually help when something went wrong. Unfortunately, when my Samsung refrigerator failed, Best Buy and Samsung both pushed repairs out more than a week — while I had no working fridge and no food at home. I hired a licensed technician myself for $89 because TotalTech would have charged far more and still couldn’t get to me in time. I asked Best Buy for reimbursement of the $89 service fee and a small amount toward the food spoilage. They denied everything. This experience showed me that TotalTech doesn’t offer the support customers are led to believe it does. Worse, after years of loyalty, Best Buy couldn’t offer even the smallest gesture of goodwill. Other retailers — including Home Depot — offer 5-year Allstate protection plans for around $225 that actually cover everything, are honored without a fight, and consistently support veterans. My experience showed Best Buy does not. I’ve canceled my TotalTech membership and will not be returning. I’m sharing this so other customers can make informed decisions before spending their money.

Outstanding experience thanks to Luna! I stopped by Best Buy recently and Luna went above and beyond to help me out. She was extremely informative, patient, and made sure I fully understood all my options before making a decision. You can tell she genuinely cares about customers and knows her stuff. It’s rare to find service like that these days. Because of her, my visit was smooth, easy, and honestly enjoyable. Highly recommend asking for Luna she’ll take great care of you!

Easy return.