Best Buy Frisco

Geek squad here was really helpful!

I walked into Best Buy stuck between Canon and Fujifilm and walked out actually knowing which one fit me—because of Dan in Camera department. Rather than reciting spec sheets, he pulled both models out and assembled them on the spot, so I could feel the weight, work the dials, and see how each one handled in my hands. That changed everything; the camera that looked best on paper wasn’t the one that felt right to shoot with. I never felt like a customer being moved through a line. Dan asked what I actually wanted to shoot, let the answers guide what he put in front of me, and gave me room to take my time without hovering, even taking test shots. I left with a camera I’m confident in and the sense that someone had actually helped me. Ask for Dan!

We went to get an upgraded phone, told the salesman what we wanted, and what we wanted to pay. They're internet was slow, apparently its bee slow for more than 3 weeks. The salesman had many issues, he doesn't know the system, he doesn't know the phones and he didn't pay attention to what we wanted. After an hour and a half and many miscommunication, we walked out without a phone. Its very frustrating when the personnel doesn't know what they are doing, and its very apparent they we weren't going to get the help or service we came in for.

NEVER trust Best Buy's online inventory. 'Ready to pick up in one hour' actually means 'Got you again sucker'. After I arrived and asked the salesperson why I was allowed to buy something for immediate pickup that they didn't actually have in stock he told me their online inventory was 'aspirational'. He said the store's website lists what they asked the distribution center for, not what the distribution center actually sent them. And forget getting a human to verify physical stock. The main job of the new AI chatbot that answers the phone at the store's listed number appears to be as a gatekeeper to keep you from ever talking to a human. But, if you're persistent enough, and eventually do speak to a human, they inform you that they are at a call center and that it is not possible to speak to anyone at the physical store. So, I give up and drive to my third Best Buy of the day and see 10 - 15 employees standing around with nothing to do.