Best Buy Frisco

When the staff are well trained, it becomes a blessing for the customer. I went to the store with a challenge, the staff probed for further details, understood my requirement clearly and then gave me an apt solution. They not only allowed me to choose the better option, but also educated me on how to get the best out of the product.

Have never received worse customer service. Ken was the most rude, condescending person I’ve ever spoken to. Will be returning my item I was requesting help with and will be taking my business somewhere else.

Best Buy becomes Worst Buy: My wife and I bought a new PC and printer there on Tuesday evening. Printer was out of stock except for the demo model. We were given a choice to pick up the same model printer at a different location or have it shipped. For $5 more it could be delivered the same evening. We kept the extra $5 and accepted delivery the next day delivery date (in writing). Wednesday came--no delvery, no notification. Thursday came--no delivery, no notification. My wife goes to the Frisco store today and finds out it will not ship until December 14th. Meanwhile, the store now has two in stock. Can you give us one of those? We have our sales receipt. No mam, you can buy one here and we'll refund the purchase when you return the one in transit. That's our policy! So said the store manager. What a rook policy and deceiful bunch.

ible service. I bought a range from Best Buy and they rescheduled the installation four times and still never showed up. Completely unreliable and unprofessional. I will not be buying appliances from Best Buy again