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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4261 reviews)
SpunkyPlunky
December 03, 2025
1 out of 5
Went into buy a large screen Tv at Bestbuy frisco, was greeted at the door and was told to go to the home theater section, which I promptly did.
A super bored looking and disinterested Jawad came over to help me, I asked him direct questions about a specific tv model,only for him to dismiss me in one word answers, he also quoted the price first and not a single feature of the TV, insinuating something I guess..
He then proceeded to help another gentleman right by me who in his own words said “i am just browsing” and the demeanor of the salesperson suddenly changed to long elaborate sentences and bad opinions about the TCL tv( i was checking out the 98inch TCL)
If you have a bias for what customers to serve well,take it home Jawad, dont bring it to a place of business.
I know that retail workers are overworked and tired, but there is a basic courtesy that was expected, nothing more.
Shameful for a Bestbuy experience,
Arian S
December 03, 2025
1 out of 5
Do not buy any appliances or anything that needs delivery/installation from Best Buy. We bought a stove from them over 2 weeks ago and they have rescheduled the delivery four different times and they don’t even give you a call when your order needs to be rescheduled. When you call their support line and ask to speak with a supervisor they say you will get a call back within 2-4 hours but you never will. Spent over 2k on a stove and still don’t have it. Absolutely horrendous customer service, stay away from Best Buy.
Response from Best Buy
December 03, 2025
Hello, Arian,
We appreciate you taking the time to share your feedback with us regarding your experience and for choosing us for your appliance purchase. Getting new appliances is meant to be really exciting. We try to pride ourselves in ensuring we provide great customer service. Let’s get this looked into further for you.
First, will you please send us more details? Please write us through our social media channels on Instagram (https://bby.me/8ud03l), X/Twitter (https://bby.me/guhkct) or Facebook (https://bby.me/336kef) with the details of your experience. Also add Google Review 80863. We look forward to hearing from you.
La C
November 30, 2025
2 out of 5
Geek Squad is useless. Couldn't even reset a laptop. If they tried, would have been more expensive than another place.
keenen t
November 28, 2025
5 out of 5
Outstanding experience thanks to Luna!
I stopped by Best Buy recently and Luna went above and beyond to help me out. She was extremely informative, patient, and made sure I fully understood all my options before making a decision. You can tell she genuinely cares about customers and knows her stuff. It’s rare to find service like that these days. Because of her, my visit was smooth, easy, and honestly enjoyable.
Highly recommend asking for Luna she’ll take great care of you!