Best Buy Frisco

Jason from Geek Squad was exceptional in customer service 👏 as he went over and explained everything as to what was being diagnostically tested for the laptop and answered all concluding questions. 🙏

Geek squad here was really helpful!

I walked into Best Buy stuck between Canon and Fujifilm and walked out actually knowing which one fit me—because of Dan in Camera department. Rather than reciting spec sheets, he pulled both models out and assembled them on the spot, so I could feel the weight, work the dials, and see how each one handled in my hands. That changed everything; the camera that looked best on paper wasn’t the one that felt right to shoot with. I never felt like a customer being moved through a line. Dan asked what I actually wanted to shoot, let the answers guide what he put in front of me, and gave me room to take my time without hovering, even taking test shots. I left with a camera I’m confident in and the sense that someone had actually helped me. Ask for Dan!

We went to get an upgraded phone, told the salesman what we wanted, and what we wanted to pay. They're internet was slow, apparently its bee slow for more than 3 weeks. The salesman had many issues, he doesn't know the system, he doesn't know the phones and he didn't pay attention to what we wanted. After an hour and a half and many miscommunication, we walked out without a phone. Its very frustrating when the personnel doesn't know what they are doing, and its very apparent they we weren't going to get the help or service we came in for.