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Frequently Asked Questions About Best Buy Frisco

How do I check product availability at the Frisco Best Buy?
How do I check my order status?
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Frisco stores’ holiday hours?

Recent Reviews

4.1
(4337 reviews)
Navaz D
March 03, 2026
5 out of 5
Had the pleasure of working with Mendelson, a designer at Best Buy. That guy knows his stuff! Seriously, he pretty much had all the info you would need across departments. Very friendly guy too! And his supervisor, Mustafa checked in on us as well to make sure we were all taken care of. I don't usually shop in store but it was really nice to get this level of customer service and product knowledge
Gus M
March 03, 2026
5 out of 5
This place still offers car stereo, backup cameras speakers installation They have great selection and really new style of car stereo and speakers
Arturo M
February 27, 2026
1 out of 5
Unhelpful people. I ask a few questions and the person supost to be help me is in a really bad mode.
Response from Best Buy
February 28, 2026
Getting help in our stores should be easy, and we understand your frustration. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/g726oa), Twitter/X (https://bby.me/ynz7lp), or Instagram (https://bby.me/017eev), and mention your Google review, 122800.
Sai R
February 27, 2026
1 out of 5
I visited this location recently with the intention of purchasing a Sony Alpha camera for a special occasion. Unfortunately, the experience was extremely disappointing. First, the store policy (or at least what I was told) prevented me from actually handling the camera to see how it felt, which is a critical part of making such a significant purchase. When I finally received help from a representative named Ken, the situation became incredibly uncomfortable. He was very dismissive of my preferences, insisting on his personal opinions rather than listening to my needs. More concerningly, his personal hygiene was highly unprofessional; he had severe bad breath and persisted in speaking directly into my face throughout the interaction. The situation was so unpleasant that I had to leave the store without the camera I had planned to buy. I am very disappointed that a professional retailer like Best Buy would allow such a poor standard of customer service and hygiene.
Response from Best Buy
February 27, 2026
Hi there, Thanks for sharing this review with us here. We’re concerned to hear about this experience, and that the service you received from us didn’t meet expectations. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels on Facebook (https://bby.me/alshs6), Twitter/X (https://bby.me/o9qbxs), or Instagram (https://bby.me/q6gjz8). Please include the Google Review reference number #122723 when reaching out.

About Best Buy Frisco

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