Best Buy Frisco

I had a disappointing experience with store pickup. I waited patiently in the pickup line, but the store did not properly enforce the queues between store pickup and regular checkout, which caused unnecessary confusion and delays. When I asked for clarification, the employees came over to “explain” the process in a condescending manner rather than being helpful or respectful.

I arrived at the store on On Preston Ridge before the store opened, but Chris, a worker there, he may have even been a manager, came out and let me know that they weren't open yet. I asked him if he could check to see if they had a specific screen protector in stock and right there in the parking lot he checked for me. He let me know his store didnt have it, but called the store at Eldorado and spoke to Jesse to make sure they had it in stock. Jesse held the product for me. Thank you Chris & Jesse for helping me during this busy time!! It is awesome to experience great customer service even when everyone's in a rush!

Location is great. Parking can be challenging on weekends but otherwise good.

I’ve been a Best Buy Total customer for years, paying $200 annually, plus $50 for a paid media room consultation. I expected flexibility and actual expertise. After receiving an initial quote, I researched and finalized the components I wanted and asked the advisor to build a quote around that. The response was that they don’t do multiple quotes and I’d need to pay 20% upfront before they’d help further. For a paid consultation and a premium membership, this feels backward. I paid for advice, not a sales ultimatum. Best Buy Total is marketed as customer-focused, but this experience felt rigid, transactional, and disappointing. Not the level of service I expect anymore.