Best Buy Frisco

Do not go to this Best Buy and do not rely on the staff. They are uneducated when it comes to car audio and clearly do not know what they’re doing. I prepaid for an amplifier and subwoofer installation, yet when I came in for the appointment they immediately tried to upsell me on extra items like a wiring kit and additional services instead of simply completing the installation I had already paid for. On top of that, they refused to honor a price match- something Best Buy normally offers without hesitation. I had to speak with multiple managers just to get the price match approved, which turned a simple visit into a frustrating ordeal. To make matters worse, the subwoofer ended up blowing because the installation was done incorrectly and improper power was sent to it. When I returned to have the issue checked, the staff tried to shift the blame by claiming they had told me the amplifier “wasn’t right,” which is completely untrue. The amplifier is fine, and I was never informed of any issue with it. Because of their faulty installation, I’m now stuck with a blown subwoofer that I can’t return—even though the damage was caused by their work. Instead of taking accountability, they deflected responsibility. This situation needs to be fixed, and I expect the subwoofer replaced. Overall, this location has poor customer service, lacks accountability, and creates unnecessary problems for customers. I would not recommend this Best Buy to anyone.

Pretty good overall.

Excellent customer support by Kenneth & his colleague at the back (Geek Auto) when I went to get my camera fixed for my car. They both were very patient, accommodating to queries and really made it a pleasure to interact with them. Thanks !

Got a new laptop here and it was a great shopping experience.