I had an incredible experience shopping for a college laptop thanks to Jasmine. She took the time to understand my academic needs, walked me through the right specs, and made fantastic recommendations. Beyond her product knowledge and intelligence, Jasmine was genuinely personable, kind, and attentive. If every retail experience were like this, shopping would be a joy. Jasmine is an absolute superstar—her customer care and engagement deserve to be recognized and celebrated!
Way way way to many employees doing nothing standing around talking to each other. There were 2 male employees that did ask if we needed help but 2 out of all those employees was crazy. It took several minutes even before we were asked if need help. I like best buy will probably buy again from best buy but there work ethic sucks 😕
Response from Best Buy
November 03, 2026
Getting help in out stores should be easy, and we understand the frustration you had with this experience. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/ZQPVMX), Twitter/X (https://bby.me/cYTucf), or Instagram (https://bby.me/YmI3Np), and mention your Google review, 247570.
Don’t expect Meta reps to be there. They just show up when they feel like it and they can’t tell you when that is.
Good store. I have bought some electronics.