Best Buy Frisco

I had a ton of questions about two different products and was assisted by Aris. Aris was completely knowledgeable on the products and answered all of my questions about store offerings and services by geek squad. Thank you so much for your help today Aris !

I had an extremely disappointing experience at Best Buy. The day before, three different employees quoted me $210 for my computer trade-in, and the trade-in was initially processed for that amount. Before beginning the process, I was told the new computer I wanted was available. However, after I went through the entire process of factory-resetting my old computer, I was informed that the new one was actually not in stock. Because I needed a computer to complete my schoolwork while waiting for the new one to arrive, I had to cancel the trade-in and take my old computer back. When my new computer arrived the following day, I returned with both computers to complete the trade-in. This time, an employee quoted me only $147 for the exact same device—a $63 difference from the previous day. I calmly explained that three employees had quoted me $210 and that Best Buy had already completed the process, bagged my computer, and was prepared to accept it for that amount. I then said I needed to call my dad before deciding how to proceed because the trade-in value had unexpectedly changed. Instead of responding professionally, the employee rolled her eyes, walked away, and sarcastically muttered, “I’ll just go call my mom.” Her behavior was condescending, immature, and completely inappropriate. I understand that trade-in values may sometimes change, but that does not excuse providing inconsistent information or treating a customer with such disrespect. I had planned to purchase several additional products from Best Buy for my new apartment, including speakers and a new TV. After this experience, however, I will not be returning or purchasing from Best Buy in the future. The inconsistent information was frustrating enough, but the employee’s rude and mocking behavior made the entire experience unacceptable.

I wandered around for a good 15 minutes while I noticed groups of employees just standing around talking to each other. If I approached asomeone for help, they tended to wander off before I got to them. The one person I could get to "help" me find the portable hard drives just nodded his head and said "they're over there." He didn't point, or, god forbid, walk with me to the location. He simply nodded he's head towards one half of the store. If anyone is wondering, portable storage is apparently kept with the printers, as opposed to the rest of the computer components.

Been to this store probably ten times this month- definitely not worth stopping in if you're looking for Pokemon cards. the employees seem to backdoor TCG stock for themselves. been told that cards "won't scan" or that they "can't sell them yet" every time we go in regardless of if its a drop day or just a random day of the week. I've never been able to successfully spend my money at either Frisco location, as silly as it sounds.