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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4405 reviews)
K H
June 01, 2026
1 out of 5
Brought a macbook in for keyboard repair since they are authorized as an Apple Care provider. Computer came back with a big scratch in the screen which they acknowledged happened during shipping back and forty through Apple. They told us the kiddo could finish the school year (1 month) and to bring it back to be fixed. All this is notated on the paperwork and now they say their team member was incorrect and there is nothing we can do. Crazy. Now we will have to pay another Apple Care deductible for the screen they damaged.
Response from Best Buy
June 01, 2026
Thanks for sharing your experience with us. We're concerned to hear about this experience with your Apple repair, and can understand your frustration. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/Q0iexZ), Twitter/X (https://bby.me/kvKX3U), or Instagram (https://bby.me/AfLr7C) and mention your "Google review #159755," we'll be happy to look into this with you.
Georgette M
May 30, 2026
5 out of 5
Ken was absolutely amazing! He helped me purchase the perfect SD card for my GoPro as well as a stand, and he went above and beyond throughout the entire process. He was incredibly knowledgeable, patient, and took the time to explain everything in a way that was easy to understand.
What impressed me most was that he didn't just help me make the purchase he also helped me get everything set up and made sure I was comfortable using it before I left. His kindness, professionalism, and attention to detail truly made the experience exceptional.
Ken is efficient, friendly, and genuinely cares about helping customers find exactly what they need. It's rare to come across someone who provides such outstanding customer service. Thank you, Ken, for making the whole experience so easy and enjoyable!
Christopher L
May 28, 2026
5 out of 5
I got all of my help from Jordan when I needed to get TVs and Soundbars for our home. He was extremely knowledgeable and got me to change brands when I was dead set on what I wanted coming in. Had all the details and broke down the differences between models. He was 100000% right. TVs and Soundbars are all set up and everything is perfect. He knows his stuff..
Christopher M
May 27, 2026
1 out of 5
Trash Best Buy. Got curb side for a phone case and it was sent to a different email so I came inside, luckily I did that because it took them forever to find my product. The product case came tore up and ripped. On top of that the guy who brought it scanned it put it down and just walked away. We had to ask if we were done. Fire everyone and restart. Trash