Brendon was very helpful today! He was able to help me find the item I was looking for. Kudos to you Brendan.
The store associate was uneducated on their own policy, and refused to process a return and refund to the original payment method for an item purchased through Best Buy, even though it was still within the return window. I chatted with corporate online, and they confirmed that the return should be allowed.
Response from Best Buy
March 23, 2026
Hello, Jeffrey,
Having concerns with your return while visiting the Frisco, TX Best Buy can be difficult. Please reach out for support on any of our social media profiles below with Review 133709.
Facebook (https://bby.me/VWSRps)
X (https://bby.me/i279sY)
Instagram (https://bby.me/iNTa0r)
Fast friendly service. Bought a device that we had to return and they made the process quick and painless.
Fantastic experience installing new speakers in our vehicle. Top notch job!