Best Buy Frisco

I have been a loyal Best Buy customer for decades, and this has been by far the worst customer service experience I have ever had. The original order was entered incorrectly, and despite multiple attempts to fix it, the issue still has not been resolved. We have had three separate Geek Squad appointments scheduled, and every single one has failed because the order information was incorrect, split incorrectly in the system, or not properly updated before the technician arrived. What makes this even more frustrating is the complete lack of accountability. For the past three weeks, I have repeatedly requested a call from a store manager. Not once has anyone returned my call. At this point, it feels as though customers are simply being ignored. Every time something goes wrong, I am forced to call the 1-800 number and explain the situation from the beginning to someone who often cannot see the full history of the issue or has limited ability to resolve it. I am repeatedly told there is only one scheduling option available, requiring me to take additional time off work, only to have the appointment rescheduled or fail again because of internal errors. The inability to directly reach someone empowered to resolve the problem has turned what should have been a simple installation into weeks of wasted time, missed work, and unnecessary frustration. Even the automated systems and support channels seem unable to provide accurate information or meaningful assistance. After three failed appointments, multiple hours on the phone, repeated requests for management involvement, and no resolution, I am left wondering whether anyone at Best Buy is actually taking ownership of this situation. I am requesting immediate contact from store leadership or a customer care manager who can review the entire case, correct the order, and finally bring this issue to a close. A customer should not have to work this hard to receive a service that has already been purchased and scheduled multiple times

Aún si subsiste y bien, como siempre

Low inventory for Samsung Galaxy 26 phone cases and the sales associate was not very helpful in telling me when more would be coming in. Not very good customer service at this location

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