Best Buy Frisco

Love when I see Hannah working at this location! She’s so sweet and always helpful. :)

They have the most pleasant and helpful employees! It made my shopping experience easy!

Completely useless help and waste of time. I schedule an appointment for 2:20. I get there right on time and still have to wait 30 minutes in line. Then 10 seconds within getting “help” this useless guy hands me my phone back saying it’s a hardware problem but won’t be covered cause of a small chip I have on top right of screen. Even tho I told him it happened months ago and has nothing to do with the malfunction. Didn’t bother doing a diagnostic or anything. Just lazily says after not listening to my explanation “doesn’t matter there’s a chip Apple will replace the screen and still charge for it”. I then drive to galleria , they do a diagnostic, confirm it’s a hardware malfunction and replace for free. Pretty much the opposite of what the guy said. No idea how this is a “authorized apple” replacement center when they have no idea what they’re saying and just lazy. Just a pure waste of time. Go to an actual Apple store if you have problems. Cause these guys won’t even bother trying

I had a really pleasant experience with Dhanush. Whenever I needed help finding something he was always there to help and would tell me what is the right item for me to buy. I bought logitech headphones from him and I would definitely come back and buy more things.