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Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Frisco
How do I check product availability at the Frisco Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Frisco Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Frisco stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Frisco Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4493 reviews)
Shrelle
September 19, 2026
4 out of 5
I went to pick up an order. In and out pretty quickly. Didn’t have any issues.
Sheldon T
September 19, 2026
1 out of 5
Best Buy Frisco sold me a black mirror
I wanted a working TV to watch football this weekend. I left with a dead 65” Frame and a soundbar I got talked into.
The salesman said the only thing missing was the remote. That was not true. No One Connect cable. No feet. No mount. One Connect box wrapped in tape. None of it was disclosed. Without that cable the TV does not turn on. It is a black mirror.
All of the upselling, then a TV that cannot work. He sold it knowing I would not be able to set it up when I got home. I live hours away. I cannot use what I paid for.
This was not an open-box deal. This was an incomplete TV pushed out the door. He knew what he was doing. He should be fired. He wasted my time knowingly.
Cayce
September 16, 2026
1 out of 5
Geek squad at this location is completely useless. They will not help you with a transfer the representative in this store was extremely rude and said “yeah im not going to help you, you can figure it out with your carrier we don’t do transfers here” I’ve done several transfers at this location I know they do them he just didn’t want to. I am extremely upset and I have filed a complaint with corporate.
Response from Best Buy
September 16, 2026
Hello Cayce,
Thank you for taking the time to reach out to share your in store experience with us. We can understand why this experience was troubling especially since you've received transfer assistance at this location in the past. If you would like to chat with us about your experience please reach out to us on any of our social media profiles below with Review 223242.
Facebook ( https://bby.me/CV3BWh)
X ( https://bby.me/mXh8NE)
Instagram ( https://bby.me/tOUhDp)
Vivian S
September 16, 2026
2 out of 5
Spectrum sent me to Best Buy to transfer my phone service. The Geek Squad told me y’all didn’t do this service.
Response from Best Buy
September 16, 2026
Thanks for taking the time to leave a review here on Google. It sounds like you were sent to Best Buy expecting help with your phone service, so finding out the service you needed wasn't available would understandably be disappointing. Feedback like this helps highlight opportunities for better communication and coordination.
If additional assistance is needed, please reach out via social media. The team would be happy to assist on any of the following platforms:
Facebook ( https://bby.me/3lA8aJ)
Twitter/X ( https://bby.me/YTMXx3)
Instagram ( https://bby.me/4iXvHW)
Please mention your Google review #223230, so we can review this further with you.