Best Buy Frisco

I have a similar, very frustrating experience as with another reviewer here. Purchased a tv mon night, for next day store pickup. (Store showed several in stock) Tuesday comes, no contact. Wednesday, I go to store... only to be told there are no longer any in stock. The rep grabs my phone and cancels my order I was showing. And proceeds to create a new one? Long story short, was told another location had one. Drove there, just to be told none was available. They promised next day delivery (via Roadie) thurs comes..nothing. Friday, nothing. Sat, I call customer service (another frustrating experience: Vignesh from BB customer support was awful) but ultimately, they did something and a driver finally delivery my tv by sat evening. Very frustrating Best Buy!

Best place for electronic

Very limited selection. Only one incredibly slow cashier. Several employees just hanging out. Manager created more confusion between in store pickup and actual check-out. There were multiple entry points for check-out. It was really disorganized. And the one guy checking people out moved so slowly it was almost hard to comprehend. Meanwhile 3 other employees casually guided a half-loaded cart across the store. It was like the embodiment of "I should just shop online".

When the staff are well trained, it becomes a blessing for the customer. I went to the store with a challenge, the staff probed for further details, understood my requirement clearly and then gave me an apt solution. They not only allowed me to choose the better option, but also educated me on how to get the best out of the product.