Best Buy Frisco

This Best Buy store has everything but delivery needs to be scheduled for items that are not available in store. We are hit 3 times in a row. Best Buy asked to reschedule the delivery moving out more than a week each time. So the delivery service Best Buy uses is having serious vendor issues. So I would not recommend Best Buy if you are depending on the item to be delivered. The delivery will never happen on time.

Great store, amazing selection of devices.

Only one guy was able to find the accessory I needed. He saved the day.

I am extremely disappointed with the customer service from both Best Buy and ZAGG. I purchased a $120 protection plan for my iPad screen protector and Apple Watch screen protector through Best Buy. When I needed assistance, Best Buy told me to contact ZAGG because they said the protection plan was managed by them. However, when I contacted ZAGG, they told me they could not help because the protection plan was purchased through Best Buy, and that only Best Buy could handle it. As a customer, I have been stuck in the middle, with both companies blaming each other instead of taking responsibility. I have spent my time contacting both companies repeatedly, only to receive the same response with no solution. I paid $120 expecting reliable protection and support, not to be bounced back and forth between two companies. This has been a frustrating and disappointing experience, and it feels like my money has been wasted. If Best Buy sells a protection plan under ZAGG, both companies should have a clear process for helping customers instead of leaving them without support. I hope this issue is resolved quickly because no customer should have to go through this just to use a protection plan they paid for. Very poor customer service from both Best Buy and ZAGG. I will think twice before purchasing any protection plans from either company again.