Bought a $700 phone cash 20 days ago and the screen broke without me dropping it or damaging the phone in any way. Took it in and had one of the managers laugh at me while saying there's nothing they could do. Bad business and apathetic, disrespectful employees.
Visited this Best Buy location today and was honestly disappointed by the level of professionalism from some of the staff near the entrance. There were two young guys not sure if they were Best Buy employees or third-party reps for a carrier like AT&T or Verizon, loudly laughing, making disrespectful comments about people’s appearance, and behaving in a way that made the environment uncomfortable for customers.
On top of that, they were not helpful at all when assistance was needed. It’s one thing to joke around at work, but doing it loudly in front of customers while making inappropriate comments is completely unprofessional. A retail store should feel welcoming and respectful, and that was not the experience today.
Staff was very helpful when we asked and the store was clean.
Absolutely zero reason to go since they got rid of the collectible section