Best Buy Eldorado Pkwy

Excelente 👌 atención

You can’t call directly cause you’ll end up with some 800 number answering service. I would like to speak to the store manager directly because I believe one of your employees stole from my 74 year old father. My next step is call police and open a police report . When I went up there, everyone pretty much ignored me and pretended to do something about it, but no one ever did and it was a joke. Horrible place.

Noticeably better service than I've ever had at best buy. And I used to work at one like 13 years ago. Very pleased.

Best Buy, Extremely Disappointed with Customer Service - Store #5299, Eldorado Pkwy, Frisco, TX I ordered an Xbox Controller online from Best Buy during the Cyber Monday deal on December 2nd. The deal was $39.99 before tax, significantly lower than the current price of $59.99. At the time of placing the order, I was informed I could pick it up anytime before December 11th. On December 5th, I visited the store to pick up my order, expecting a smooth experience. However, the status of my order was “Preparing for Delivery Tomorrow” despite the item being visibly available in-store. I reached out to the pickup register, customer service, the store supervisor, and the manager to resolve the issue. Here’s where the experience went downhill: Rude and Dismissive Staff: Except for the register employee, the customer service representative, supervisor, and manager were rude and disrespectful, treating me as though I was trying to swindle a bulk deal instead of claiming an item I had already paid for. Zero Flexibility: Despite confirming the product was in stock, they refused to help me retrieve it, blaming online and in-store processes. When I called Best Buy’s customer service helpline (enduring long wait times and multiple holds), the online team ironically directed me back to the store, stating they had the stock. Unacceptable Suggestions: Both the store and customer service suggested I cancel the online order and purchase the item at full price instead of honoring the Cyber Monday deal. It felt like an intentional tactic to force customers to pay more and an outright refusal to provide a positive resolution. This experience was a prime example of how to alienate a customer. The inflexible policies and poor service were shocking, especially considering the current decline in sales Best Buy is experiencing nationwide. How can a company expect repeat business when customers are treated with such disrespect? Best Buy should seriously evaluate the operations and customer service standards of this location (Store #5299) and reconsider if stores like these should remain open. With competitors offering seamless and customer-friendly policies, I cannot see myself recommending or shopping at Best Buy again after this experience. I will go and pick up the product today, adding another trip. Thank you!