Best Buy Eldorado Pkwy

Worst customer service experience I’ve ever had — period. I bought a Verizon iPhone 17 Pro Max from this store, and the phone has been completely unusable from day one. It won’t activate, and instead of helping me, Best Buy and Verizon have been tossing me back and forth like it’s a game. I’ve come into this store multiple times for the past two weeks!!!!! Every single time I get the same useless answer: “Call customer service.” No one even offers to call the hotline for me in order to fix this issue!!!! Customer service tells me to come back to the store. Nobody takes responsibility. Nobody actually fixes anything. Now they’re telling me I owe $400 for a “trade-in credit” that never even happened — because the phone never activated and the trade-in was never processed. How is that my fault? I paid for a brand-new phone that doesn’t even work, and Best Buy’s response is to shrug and try to charge me extra. I’ve been a loyal Best Buy customer for years, but this store has shown me that once they have your money, they do not care. Zero accountability, zero effort, zero help. I’ll be taking my business somewhere else, and I’ll be warning everyone I know to do the same.

Best place for electronics than other places.

The employees here are extremely unprofessional. I asked for a product that was locked away, and the employee was rude when opening the case for me. Then, after bringing it up to the register, he threw my product to another employee, who ended up dropping it on the ground. Who do these employees think they are, and why are they treating my purchase like a football?

Don’t buy the warranty or anything from them. The VP has no empathy for a product they lost and no one follows up with you. They really don’t care my camera has been in shipping for 10 days. I’m glad I paid extra.