Best Buy Eldorado Pkwy

What happened to customer service? Walk in’s are not available any longer like they use to be, by appointment only. No one mentioned this when I spoke to a Geek squad employee yesterday. Your employee at the desk was cold and un-helpful at best. I’ll find someplace else to spend my money going forward

Lots of people working but it is their time to play on personal phones and socialize because there weren't many customers. There was a greeter who kindly directed me to the area I needed to go. No one helped me in both areas I needed to find something and there wasn't anyone at the register except the customer in front of me when I first walked up. My telephone experience before I went to the store was the worst; the company should try being a secret shopper and call their outsourced third party. Best buy was a huge disappointment for me when I needed something that day. Would rather wait 2 days for Amazon than go to Best Buy. They really need to step up Customer service.

Today, I went to Best Buy(Eldorado Pkwy) and experienced the worst customer service ever. A female employee named Destin at the checkout counter was updating my address. After correcting a few input errors and asking her about the final confirmation step, she suddenly became upset, threw the keyboard I was going to purchase, causing it to fall over, and rudely said she could not change the address and that I should go to another checkout counter instead. I am wondering if treating customers with such rudeness, instead of providing proper service, is part of Best Buy’s policy.

I usually don’t post reviews, but I’m sharing this to help others avoid what happened to me. Please make sure to inspect your items before leaving the store—even if the box is sealed. I had a terrible experience at Best Buy today. I purchased a MacBook Pro for around $1600, picked it up, and headed home. The box was sealed, so I trusted everything was fine. But when I opened it, I was shocked to find an older MacBook Air instead—used and missing the charger. I returned to the store within 10–15 minutes, well within 30 minutes from the time of purchase. Despite how fast I came back, no one at the store was willing to help. The worst part? Instead of trying to resolve the issue, the staff just handed me a corporate number and sent me away, knowing full well that it likely wouldn’t result in a quick or helpful resolution. This has never happened to me before, and I genuinely didn’t know what to do. I trusted Best Buy, but this experience left me feeling completely dismissed and frustrated. Please double-check your items—even sealed boxes—and make sure everything is correct, new, and complete before leaving the store.