Best Buy Eldorado Pkwy

Decent collection of electronic items.

Came to the GeekSquad at Bestbuy on Eldorado and Dallas parkway in Frisco, Dallas. Had an issue with my laptop not detecting my camera. Davey helped me to fix it in a minute. He was very knowledgeable on the subject and got if fixed immediately, Thanks a lot Davey for fixing the pain.

Just came by to buy an electronic device. I was pleasantly surprised with how helpful everyone was to me - in selecting the right device that fits me and my family. Hafi, in particular, was super knowledgeable and patient with me - and answered all of my questions that I had. He did a great job! Overall, five- star experience with him and the entire store! You guys rock!

I am writing to express my concerns regarding the recent customer service experience I had at your store. Unfortunately, I found the service to be unsatisfactory and believe that there is a need for improvement in a couple of key areas. Firstly, I encountered difficulties when seeking assistance from employees. It became evident that there is a lack of adequate customer service training. Employees appeared unsure of how to address my inquiries and were not proactive in offering help. I strongly recommend that the staff undergo comprehensive customer service training to enhance their ability to assist customers efficiently and courteously. Secondly, I noticed that employees struggled to locate products within the store. This led to delays and a less-than-ideal shopping experience. Providing training on finding products in the store and ensuring employees are familiar with the layout and inventory will greatly benefit both the staff and customers. I believe that with the right training and support, your employees can significantly improve the overall customer experience. I hope you will consider these suggestions to enhance the quality of service at your store. Thank you for your attention to this matter.