Best Buy Eldorado Pkwy

My Apple repair service at this Geek Squad location today was extremely disappointing due to the customer service I received from the GeekSquad rep, Nashi Nawen. From the moment I arrived, I felt disrespected. Instead of greeting me professionally, she said, “What’s up?” and motioned for me to come over with a hand gesture that felt more appropriate for calling a pet than a customer. Throughout our interaction, she was loudly chewing gum while speaking, which came across as unprofessional and discourteous. The check-in process was also frustrating. After beginning my check-in, she walked away to assist another customer, leaving me waiting for approximately 30 minutes without any explanation or update. To be fair, the actual repair was completed very quickly, and I was very satisfied with the quality and speed of the repair itself. However, when I calmly addressed Nashi’s attitude and asked why she was being disrespectful toward me, the situation only became worse. Rather than apologizing or attempting to resolve my concerns, she became even more rude and slammed a stapler onto the counter in front of me. That behavior was completely inappropriate and made me feel even more uncomfortable. It’s unfortunate because the repair service itself was excellent. Had it not been for Nashi’s behavior, this would have been a pleasant experience. I expect a basic level of professionalism and respect when interacting with customer service, and this experience fell well below those expectations.

Friendly staff!

Michael Sanchez helped me out when I was looking for a laptop and made the whole process easy. He broke down the warranty and membership options in a way that actually made sense and helped me get a solid deal without feeling pressured. I left feeling like I got exactly what I needed and saved some money in the process. Good customer service and he really took his time to make sure everything was set up right

Nick was super nice and helpful. He welcomed us when we entered the store and asked if we were looking for something specific. I will definitely be coming back if I need anything knowing you guys have excellent customer service.