I had an outstanding experience with Micha, the Apple Geek Squad representative who helped me today at this store. She truly went above and beyond to make sure all my questions were answered and my issue was fully resolved. She was incredibly friendly, patient, and knowledgeable, and made the entire process smooth and stress-free. Her efficiency and genuine willingness to help really stood out. This is exactly the kind of customer service that makes a difference—professional, kind, and exceptional. Thank you, Micha, for such a great experience!
Beware
Best Buy shipped me something damaged and will do nothing about it. If their chatbot can’t help you, then you are SOL I guess.
It's fine they don't want my business, I'll live. I would be careful if I were you. Mine was fairly inexpensive and I can afford it, but if it wasn't and I couldn't, it would be a much harder cookie to swallow.
Choose wisely...
Went there to fix iPhone screen and they sent me to Apple. Although their website says they do all Apple phone fixing services. Oh well.
Drove in the snow because their google said it was open. But it wasn’t. Wished they would have updated their hours.
Response from Best Buy
January 26, 2026
Hello and thanks for reaching out. Driving in the snow is far from ideal, so we understand being frustrated after arriving and seeing it was closed. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuy Support
Thanks!