Best Buy Eldorado Pkwy

They talked me into getting the yearly geek squad membership when I had issues with a computer. 190 dollars for them to tell me that They don’t even have the correct components to test the PC to see what’s wrong with it. Then after coming up 3 days later to grab my PC (that they couldn’t diagnose) I am told I have to have an appointment for pick up of something they cannot even fix? Not knowing what time I get off on any given day it’s hard for me to have a set time. Then after calling and simply trying to ask for manager to talk about how the membership is completely useless to me they “cant put managers on the phone” I am assuming they will probably tell me that it’s non refundable and take money from a unhappy customer. (Not surprised) Will forever go to the smaller computer place in downtown frisco than give my money to a big dog water corporation like this Best Buy off of eldorado parkway.

Gina, I think was so very helpful. I spent more money than I planned to.

I'm not a shopper. At all. I avoid stores, traffic, and crowds at every opportunity — online ordering is my best friend. So when my laptop screen suddenly died and I had no choice but to make an emergency run to Best Buy in Frisco, I wasn't exactly thrilled about it. But honestly? This visit completely changed my perspective. I walked in stressed and in a hurry, needing a monitor ASAP just to get my laptop functional again. The sales associate didn't waste a second — he understood the urgency, got me exactly what I needed, and had me sorted out fast. But what really stood out was what happened next. He took a moment to mention that a new device was dropping the following week and genuinely recommended it based on what I was looking for. He didn't have to do that, but that little heads-up was incredibly helpful and honestly kind of exciting. Here's the thing — I left actually looking forward to coming back. ME. The person who would rather wait three days for shipping than spend twenty minutes in a store. That says everything. The Frisco Best Buy team turned what could have been a stressful, dreaded errand into a genuinely great experience. Their expertise makes shopping efficient! I don't have to feel like I'm wasting my time and feel confident with their recommendations vs spending a ton of time online doing my own comparison shopping and learning about new products.

Had a great experience yesterday with their sales associate Jash. Absolutely wonderful sales guy, not too pushy but genuinely caring about customer satisfaction. Didnt spend too much but I will still treated like im buying the whole store. Kudos to management for having amazing people. Good staff is what makes this store great. Will continue to come back.