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Best Buy Eldorado Pkwy
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
- Apple Authorized Service Provider
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Frequently Asked Questions About Best Buy Eldorado Pkwy
How do I check product availability at the Eldorado Pkwy Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Eldorado Pkwy Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Eldorado Pkwy stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Eldorado Pkwy Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2746 reviews)
Mark B
October 26, 2025
5 out of 5
Awesome
N L
October 22, 2025
1 out of 5
Do not shop at any Best Buy. They will have you schedule an appointment for a washer/dryer delivery and then not send all the parts for the dryer. No one will reach out to you either and then they will have you schedule 2 appointments to install a single dryer. Customer service has been trash and no one will return my call. Best Buy will steal your money and only do half the job and then take multiple appointments to install one dryer. Sorry excuse for customer service and installers who do not check equipment before delivery. Wish I could give 0/5 stars. So not shop at any Best Buy ever! This all happened on October 22nd. Save your money because they will steal it.
Edit: STILL 0/5 ⭐️
It’s currently October 27th and Best Buy finally came by to install my dryer. They had no notes about the MULTIPLE TIMES IVE COMMUNICATED with customer service. The installer arrives and luckily had an extra screw that was originally missing for whatever reason. I cannot warn you enough to not shop at any Best Buy and if you do then you should install everything yourself. The most unprofessional company I’ve ever dealt with. I still never received a call from a supervisor like I was promised. If you feel like dealing with a company that is okay with taking your money and leaving you out to dry then yes, go to Best Buy. No wonder this place struggling, the treat their customers like absolute trash. Disgusting and disappointed. Don’t even bother reaching out to customer service or social media like they ask. It’s just to save face and look like they care. They care about taking your money and nothing else
Response from Best Buy
October 22, 2025
Hi there,
Thank you for leaving a review. This is far from the experience we want our customers to have when expecting a delivery and installation.
Please send us a private message on social media. We would be happy to take a closer look and assist you on any of the following platforms: Facebook (https://bby.me/nrz99n), Twitter/X (https://bby.me/v6dcm0), or Instagram (https://bby.me/7k2e28).
Please reference the phrase “Google review #59171” when reaching out.
Jermaine D
October 22, 2025
1 out of 5
DO NOT WASTE YOUR TIME BRINGING ANY APPLE PRODUCT TO THESE “3rd Party” WASTE OF TIME STORES. THEY CANNOT HELP YOU NONE OF THEM. TOTAL WASTE OF YOUR TIME.
Response from Best Buy
October 22, 2025
Hi, Jermaine,
Thank you for leaving a review. This is far from the experience we want our customers to have when coming in for service.
If you require support on this matter, please send us a private message on social media. We would be happy to take a closer look on any of the following platforms: Facebook (https://bby.me/xbzfer), Twitter/X (https://bby.me/f9vg3a), or Instagram (https://bby.me/24982l).
Please mention the phrase “Google review #59145” when reaching out.
Joe M
October 16, 2025
5 out of 5
Thank you to Manager Jesse C. for the outstanding service. I had challenges getting a very large TV into my house and Jesse got involved and solved all my problems in an hour. The delivery and installation guys were superior and took care of everything, including getting the TV software updated and educating me on features.
Thank you, Jesse! You are a master problem-solver.