Best Buy Eldorado Pkwy

I was buying eat buds for my daughter. Had no clue which ones to get and the salesperson was super helpful.

Dalton helped us with picking up our order, and he was incredibly kind throughout the entire process. He made everything smooth and easy, and his patience really stood out. We truly appreciate his generosity and great customer service.

I want to warn anyone planning to shop at the Frisco, TX (El Dorado) Best Buy — especially if you ever need to return anything. What happened to me was unbelievable, and I don’t want anyone else to go through it. I purchased a graphics card and changed my mind a few hours later because I found a newer model I preferred. I never opened the box — it was still factory sealed. When I brought it back, the employee opened it, looked it over, then took it to the back. When she returned, she told me I had to receive my refund in the form of gift cards, even though I originally paid with my credit card. I didn’t think much of it at the time, but the moment I got home, I found out the balance on those gift cards had already been drained. When I called Best Buy, they said there was a “discrepancy” and that I needed to come back to the store. When I did, things got even worse. Suddenly, they claimed I had “switched” the graphics card — even though the box was still sealed the exact way it was when I bought it. Anyone who has ever purchased tech knows when packaging has been opened, and mine had not been. They even showed me a video after I asked for it, and the footage didn’t show anything different from what I said happened. It didn’t show me opening the box, swapping anything, or doing anything suspicious — because I didn’t. Yet despite that, they refused to refund me a single dollar. On top of that, they claimed the graphics card they said I “switched” it with had already been destroyed. How a store can destroy what they consider a customer’s property before the situation is resolved is beyond me. It felt careless and extremely unprofessional. I reported everything to corporate and to the Better Business Bureau. Everyone involved had access to the video. I offered full transparency because I had nothing to hide. But even after all of that, I did not get my money back, and I did not get a product back. I left empty-handed — twice. To be clear: This review is ONLY about the Frisco, TX El Dorado location. I have not had these issues with other Best Buy stores. But based on this experience, I will never return to this one and I will never trust their return process again. Holiday shoppers — please be careful. If something like this can happen over a sealed graphics card, I can only imagine what could happen during the busy season when returns are frequent and mistakes are easily brushed off.

Best place for buying quality kitchen and furniture items.