Best Buy Georgetown

Good people working here

Falta mejorar la atención del personal

Order pickup was smooth and efficient, with every staff member interacted with being friendly and helpful. Thankfully, had a similar experience with Tristan the next day when needing to exchange a non-working product! They were friendly, helpful, and took care of the transaction with less time than it took for me to think about the whole thing.

I am extremely disappointed with Best Buy’s customer service. I called my local Best Buy store three separate times because I simply wanted to speak with someone at the store and ask a basic question about Geek Squad labor pricing. Each time, I was routed to an overseas customer service representative. I was then told they could not answer my question and that I would have to schedule a 20-minute appointment just to get the information I was looking for. Since when can you no longer call a store and actually speak to someone who works there? I understand that companies are trying to use technology and different customer service systems, but sometimes people just want to talk to a real person and get a simple question answered. I am honestly getting very tired of the lack of customer service in this country. I prefer speaking with a person rather than being forced to use chat, automated systems, or go through several steps just to get help. I also believe strongly in keeping jobs here in our country and providing opportunities for American workers. This experience was frustrating and completely unnecessary. I should not have to make an appointment just to ask what Geek Squad charges for labor. Based on this experience, I cannot recommend Best Buy. I hope the company will reconsider how it handles customer service and remember that sometimes the best service is simply allowing customers to speak with someone at their local store.