I went to the store specifically to try the Samsung Fold 8 Ultra in person, but they didn’t have it on display. When I asked about it, the employee rudely told me to follow him. Instead of showing me the phone, he simply gave me the price.
I explained that I wanted to see and try the phone before buying it, and he actually recommended that I go to T-Mobile or AT&T instead.
ZERO stars if I could give it. I found out Beat Buy Corporate has FOOLISHLY decided to NOT allow any of their stores answer any phone calls. Seriously! I went to a Best Buy store & was told by the mgr on duty the idiots at the corporate office in MN decided against letting customers call & talk to a real human being AT ANY BEST BUY STORE. I look forward to the day when Best Buy goes OUT OF BUSINESS! Seriously!
Would like to personally thank the manager Michael for addressing and turning a frustrating situation into a completely positive experience. He took the time to understand an issue, and did everything in his to power to make it right. His staff and store are truly exceptional, and that starts with his leadership and commitment to customer loyalty.
Staff helped me out quickly and were courteous.