Best Buy Grapevine

I bought a $1200 TV discounted at the farmers branch Best Buy outlet but I had heard that open box TV sometimes don’t have a remote control so I asked at the point of purchase how this would be handled and whether I could do it at my local Best Buy in Grapevine. The manager assured me that Either location would replace any missing items or I could return the TV entirely within 15 days no questions asked. When I got home an hour later, only the TV was in the box no mount, legs or remote control and no Manuel was included. I drove to the Grapevine location and explained what happened. At first, I was told there was nothing they could do, but when I said, I’m surprised to be lied to when dealing with Best Buy. The representative asked me to hold on and from that point forward I saw nothing but an absolute commitment to getting me out the door without paying another dime for the missing components. James and Duncan did a great job replacing the missing pieces with generic components at no cost to me. Of course I would rather have the namebrand originals, but this was not their problem or their mistake and still they made it right.

Excellent advisors with knowledge of current tech and product reliability. Sales rep named Southern, exhibited the epitome of customer service... living up to my expectations of Southern Hospitality. Great products, best prices even better customer service if you run into Southern.

Shout out to Cam who was incredibly helpful. My laptop monitor was not working and he helped me find and external monitor and cable to limp me through my presentation. Thank you.

Service is great. People are friendly and helpful, but just be prepared to pay higher prices