Best Buy Grapevine

Easy helpful friendly staff

I have spent so many hours on this… I have tried calling the local store. The New AI automation will not let you speak to a local store no matter what you do on the AI powered system. If you do need to talk to someone, you get to talk with a call center. I spoke with three different people who all said that there is no longer the ability to call the local store. You can only talk to a call center. After asking my question, the call center assured me that they could service my computer, when I took it in to the store, they said no. It’s so disappointing that Best Buy customer support has now been co lately taken over by AI and the only way to ask a real questions is to drive to the store, which is the only advice I was given from the call center. I have a simple yes or no question, but after driving to one location and finding out I was told wrong by the call center, I don’t know how many stores the expect me to just keep driving to. Disappointed that Best Buy now only uses AI and cannot help customers answer questions.

You can see and try almost everything electronic related!

Pretty disappointed by the lack of response and help. I chatted in, called phone support , and even called this store. I was shipped a product, received the wrong product and was told I would be compensated for the incorrect item, but when I arrived, I was told no, and they couldn't help me further.