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Best Buy Grapevine

1515 W State Hwy 114
Grapevine, TX 76051
(817) 442-9912
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Frequently Asked Questions About Best Buy Grapevine

How do I check product availability at the Grapevine Best Buy?
How do I check my order status?
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Grapevine stores’ holiday hours?

Recent Reviews

4.3
(2612 reviews)
David R
August 31, 2024
1 out of 5
I bought this portable charger claiming to do "wireless charge" and not only it didn't do it (even though I had the right phone model) but the box said it included a cable as well and it didn't. I needed this for my trip and I couldn't use it, and I tried to return it as well but they have a 15 day return policy that is absurd since I've been out of town. I wouldn't buy here again, I had to keep their defective product.
Response from Best Buy
August 31, 2024
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also expect my new in box electronics to come with every item indicated on the package. Can you please reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy) with the information below, as well as more detail about your experience, so that we can properly document this for you? Please begin your message with "This is in regards to my Google Review 64143807". Full Name E-mail Address Phone Number Regards, ^Josh
Caroline L
August 29, 2024
5 out of 5
Very helpful, friendly staff
Gautam A
August 27, 2024
5 out of 5
One of the better Best Buy stores in the metroplex. Have good inventory of goods. Team is super helpful too. Haven’t had any negative experiences here.
Allyson G
August 25, 2024
5 out of 5
This location is raising the bar in Excellence! From Customer Service to Product Organization, when my family & I walked in, we were instantly greeted and asked if we were looking for anything specific then pointed in the right direction with confidence. We were approached by 5+ CS Reps with eagerness to assist. Markus assisted us and helped us decide on product brands, etc. You got a good thing going at this location, Best Buy!! Definitely driving the distance for this kind of service!!!

About Best Buy Grapevine

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