Frequently Asked Questions About Best Buy Grapevine
How do I check product availability at the Grapevine Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grapevine stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grapevine Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(2925 reviews)
Keith P
April 13, 2026
3 out of 5
Went to look at compact Bluetooth speakers. They had the three brands I wanted to check however all three displays did not work properly and I couldn't listen to any of the three. Defeats the purpose of brick and mortar so we left
Response from Best Buy
April 13, 2026
Hello Keith,
If we were in your position, we would feel the same way if we could not try the display models. Your feedback matters, and we want to make sure it’s fully documented please reach out through one of our social media channels listed below and include your Google Review #141178 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/14Kctv)
• Twitter/X (https://bby.me/11YY58)
• Instagram (https://bby.me/lSOQj7)
Olajuwon S
April 10, 2026
5 out of 5
Just went to get my credit card. Fast and easy.
Heidi B
April 09, 2026
2 out of 5
This is the second time I have come to this location to buy a $500 item and had to search around for someone to help me buy it. A lot of employees standing around socializing, none looking ready to help. This is also the second time I have had to be referred to another location because it said online they had the item in stock and they did not. The final part leading to my 2 star review was their refusal to price match govx. Their loss on the $550 sale since I just ended up ordering through govx with 3 day shipping.
Response from Best Buy
April 09, 2026
Hey there, Heidi,
We understand your concerns surrounding your recent visit and not being assisted in-store, and our inventory count being off. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/bAKZw0), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: ##139994.