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Frequently Asked Questions About Best Buy Grapevine

How do I check product availability at the Grapevine Best Buy?
How do I check my order status?
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Grapevine stores’ holiday hours?

Recent Reviews

4.3
(2728 reviews)
Michael M
April 30, 2025
1 out of 5
I was very disappointed this evening. I arrived at 8:20 pm. I was greeted as I came in but noone offered assistance. I found my way to the cell phones I wanted to look at but no one was around to answer questions. I stayed in the phone section for almost 25 minutes. No one approached me while I browsed. The only interaction I had with an employee was the girl at the podium in the entryway who told me I could not exit via the entry door although both were wide open and noone could aid me to facilitate a purchase. I had the impression all were watching the clock just counting down the minutes until 9pm so they could leave.
Frank B
April 21, 2025
4 out of 5
The customer service is always very good here.
Pramod T
April 18, 2025
4 out of 5
A very nice store, with excellent staff and great deals
Wade L
April 17, 2025
1 out of 5
I went to Best Buy Grapevine to see about replacing I phone battery. After talking to their at&t rep I decided to go with new Pixel 9 after he told me that there was a promotion that would give me $1100 trade in. After 3 months and no credit for it At&t told me that I got about $8 for it and they told me to go see the Best Buy manager. When I asked to see him i was told that he said there was nothing he could help me with concerning my purchase without even hearing my concerns and would not even tell me to my face.i will be contacting corporate.
Response from Best Buy
April 18, 2025
Hi, Wade, Thanks for leaving your feedback here. We appreciate you taking the time to bring your concerns to our attention. I understand your concerns with not seeing the promotion that was mentioned to you. We would love to take a look into the matter. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #65053008 as reference, also include your full name, phone number and email. We look forward to hearing from you. X: https://x.com/bestbuy Facebook: https://www.facebook.com/bestbuy Instagram: http://instagram.com/bestbuy Best, ^Kadian

About Best Buy Grapevine

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