Frequently Asked Questions About Best Buy Grapevine
How do I check product availability at the Grapevine Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Grapevine Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Grapevine stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Grapevine Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.3(3020 reviews)
Tommy H
September 17, 2026
1 out of 5
Walk in this store and see how many sales people look at you as opposed to assist. Come ready to figure it out yourself. UNLESS, a warehouse associate sees you. After 10 minutes of standing around the warehouse guys were the ones to come through and help. Apparently this store doesn't have a manager that manages to keep people working. Womp womp
Response from Best Buy
September 17, 2026
Greetings, Tommy.
Thank you for taking time to write a review. We want your shopping experience to be a great one. We would love an opportunity to offer any help you many need. The best way to reach us is via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google Review, #223687” when reaching out on social media.
BigSmoove325
September 17, 2026
5 out of 5
Jamison was amazing. Even though I live in another city I had to buy my home theater from him. This location is amazingly staffed, clean and organized. Restored my faith in the company. Most locations are full of people who just work there. "Let me look that up" or "we can order it"
I really felt like it was about my needs vs "here it is" and walk off.
10/10 overall
George m
September 16, 2026
5 out of 5
Nakona helped me find a tv then we snapped our hands !’
Dave C
September 06, 2026
5 out of 5
They were great. Forgot to call in curbside but they brought it out to the car for me anyways.