Best Buy Greenspoint

My customer service experience with Geek Squad teammates Kaylin and Christian at the Greenspoint Best Buy location was nothing short of exceptional. I came in with a broken phone that wouldn't power on. I needed to transfer my contacts to a new phone. They diligently worked with the phone until all of my apps and contacts were backed up to the new phone. I couldn't be more pleased with their service. I will definitely refer family and friends .

I have been a satisfied Best Buy customer for years. This was the first time I experienced challenges with my purchase and was planning to return or exchange my item. I talked to Michelle about similar items that might better fit my needs. She was thorough and explained using terminology I could understand. Prior to choosing a replacement item, she recommended we talk to a Tech at the Geek Squad. He was able to resolve the issues with my item. I was sooo happy and excited to return home with my original purchase with all of the challenges resolved. I normally buy Best Buy items online using my app. However, I will start shipping inside the store at this location because the customer service is awesome.

Had a larger number of TV's to select from and also had a good number on display. As I browsed, a few workers asked if I needed any help.

Great experience and really helpful staff helped me right away and didn’t have me waiting for long!!