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Best Buy Greenspoint
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Frequently Asked Questions About Best Buy Greenspoint
How do I check product availability at the Greenspoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenspoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenspoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenspoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3968 reviews)
Luíza D
December 01, 2024
1 out of 5
They were having issues with their system on Black Friday. I wasn’t aware. I made an order for pick up at this location, used the Best Buy City Bank Visa card, but they keep saying payment failed. I called the credit card company, and they said order was placed 3x by some error, but the payment for the 1st time did get approved, and gave me the authorization number.
I called support and they just keep saying I need to pay again, and that they are having issues with their system. I called like 10 times and eventually was told that they could see the payment and it would all clear out by the next day. That was a lie. The order got canceled for non payment, even though it is paid for. And I can’t get any help from their support.
I’ll have to drive 30 min to the store again to get someone to help me.
This is ridiculous. I will make a formal complaint to the BBB if this isn’t resolved.
Carlos V
November 29, 2024
2 out of 5
Algunos de los trabajadores no saben atender ni explicar sobre los productos que tienen
Response from Best Buy
November 29, 2024
Hola, Carlos,
Gracias por contactarnos con su experiencia en tienda. Entiendo que tener dificultades con respuestas a preguntas que tengas en tienda puede ser difícil. Puedes contactarnos en uno de nuestros perfiles de media social debajo con Review 64491886 para soporte.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Gracias,
^Tommy
Rome J
November 29, 2024
4 out of 5
Clean and friendly.. In and out, and not crowded.
German G
November 25, 2024
1 out of 5
My wife ordered open box refrigerator excellent condition, we received damaged at door, we called next day and they told us they cannot fixed and as we were informed when picking up the equipment, We felt cheated by the Best Buy employee and frustrated that we have to drive so far to return the equipment, negotiate a price reduction or full refund of money.
Response from Best Buy
November 25, 2024
Hello, German,
Thank you for taking the time to write a Google Review. Your feedback is greatly appreciated. Purchasing an open-box product should be a seamless way to get a great deal on an appliance. I would feel the same way if faced with a similar situation and would also be reaching out for support. We would like to know more about your situation and hear any feedback you may have. Please reach out privately social media with your name, phone number, and email. Please mention Google Review 64473907 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Sincerely,
^Ryan