Frequently Asked Questions About Best Buy Greenspoint
How do I check product availability at the Greenspoint Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Greenspoint Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Greenspoint stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Greenspoint Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4186 reviews)
David H
May 23, 2026
1 out of 5
I went in today to buy a TV. When I got home the screen wouldn't turn on. When I went to return the product I was refused a refund, exchange or store credit with my receipt in hand cause the box had the wrong serial number. The store put the wrong tag on the box so I lost 300 dollars.
Response from Best Buy
May 23, 2026
Hello,
Thanks for your feedback. It's unfortunate that the TV you purchased is not working, we get why you would be upset. We're happy to take a look into this matter for you. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 156172 in your message to us.
X: https://bby.me/Yc8gYf
Facebook: https://bby.me/pZpanQ
Instagram: https://bby.me/DsPDTX
Kevin P
May 17, 2026
5 out of 5
I came in stressed due to having to deal on getting a new phone. Mind you I've been trying to do so for a while. The you lady kept her composure and even me giving attitude due to stress she remained calm and gave me an excellent service! I wish I got her name and I apologize for being a hard customer at first due to my stress! Thank you
John D
May 07, 2026
5 out of 5
Always get my pick up orders here. I've never had any issues
c l
May 07, 2026
1 out of 5
This Best Buy is going to get people hurt they let ppl skip all the time with ghost chairs. Every restock or release of Pokemon I’ve seen where ppl left their kids in cars just to skip ppl not even leaving the car running…
Response from Best Buy
May 07, 2026
We understand the frustration when your experience with a new release did not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/X0jQn0), Twitter/X (https://bby.me/8x1If1), or Instagram (https://bby.me/64zBN8), and mention your Google review, 149713.