Best Buy Houston Outlet

My freezer stopped cooling and needed one immediately. Found it online and ordered it. Got there at 7pm as they had just locked the door. Employee Eric saw the desperation in my eyes through the door and listened. He opened the door and brought my freezer out. Thank you Best Buy for employing such a caring, helpful young man.

Open box product wasn’t valid online

Very safe and value of money 💰

I purchased an open-box 85-inch TCL QM8K from this Best Buy Outlet. After transporting this huge TV home, unpacking it, and setting it up, I discovered that the TV inside was actually a QM5K—an older and completely different model. I do want to be fair to the employees who helped me. The TV was in what appeared to be its original QM8K packaging when I picked it up, so obviously I didn’t ask them to open an 85-inch TV box just to verify that the model number on the TV matched the box. You simply don’t expect a completely different, older TV of the same size to be inside. The frustrating part was having to take down an 85-inch TV, pack it back up, transport it back to the store, and return it because the wrong product had been placed in the box. I understand open-box items may have cosmetic issues or missing accessories, but the actual TV model should absolutely be verified before being resold. I’m not blaming the employees who helped me at pickup, but Best Buy Outlet definitely needs a better verification process for open-box TVs.