Best Buy Houston Outlet

Well, it is an outlet, where returns are sold at a discounted price, if you go there, you get what you get. We were lucky enough to find a matching washer & dryer at ~45% discount. When I went back to pick it up, they lifted it into the bed of my truck, but would not get onto the truck to help secure them. If you need help, bring someone. Bottom line, the employees are there to move items, not to help you have a shopping experience, they did day we had 15 days to bring it back, but I did not find out if there would be a restocking fee. Depending on what you are looking for, this place could save you a few dollars.

Update: Best Buy called me and scheduled an appointment to relocate the appliances. Order #: 1126003182181 . My experience with Best Buy has been one of the worst customer service experiences of my life. This company deserves 5 stars for customer dissatisfaction and zero for customer satisfaction. I purchased four major appliances from Best Buy: a refrigerator, stove, washer, and dryer. The in-store associate was polite and helpful, and that was the only positive part of this entire experience. Everything went downhill on delivery day. The delivery crew refused to deliver the washer and dryer on the second floor of my house and instead dumped them in my garage. This was unacceptable—especially since the associate explicitly confirmed ahead of time that second-floor delivery and placement were included. I spent over two hours on the phone with customer service, being transferred endlessly between departments. In the end, the response I received was essentially: “There’s nothing we can do for you.” It’s clear that Best Buy’s customer service is outsourced to disconnected work-from-home agents who have no authority, no accountability, and no connection to reality. As a last attempt, I used the online chat. The agent was courteous and promised to escalate the issue, assuring me I would receive a call within 24–48 hours. Of course, no one ever called. The washer and dryer are still sitting in my garage. My request is extremely simple: come back and place the appliances where they were supposed to go, not where the delivery driver felt like leaving them. Best Buy uses a cheap third-party delivery company (XPO). The delivery person, Aldo, was careless, literally throwing the washer and dryer into my garage and flat-out refusing to take them upstairs. This is what happens when a large corporation grows so big that it loses control—too many departments, no ownership, and zero quality control. I will never purchase appliances from Best Buy again, and I strongly advise others to think twice before trusting them with large or expensive items. (Chat screenshots attached. Please excuse any grammar issues—I was typing quickly out of frustration.)

Got a great deal on a laptop. Staff was very nice. They have a lot of appliances and TVs. This is an outlet store so items are ranked fair to excellent. Worth the trip!

#BuyerBewareOfBestBuy. Had an appointment to get my new dishwasher installed since Saturday with #BestBuy from 7:30 am - 11:30 am today. They cancelled the delivery and did not tell me. I called when they were late and they told me at noon (after thirty minutes on the phone on hold) that they arbitrarily decided to cancel the delivery. No apologies. No explanation. No reason given. They didn’t even bother to tell me they cancelled the delivery they just cancelled it and then put me through phone system hell for thirty minutes. They now want to deliver two weeks after the original purchase date and will not compensate me for delivery fees. Still no apologies or explanation. They refused to escalate this and said that they don’t escalate problems to managers and if I wanted it to go to anyone else I would have to wait 24-48 hours for a call back. I really hate BestBuy. This is why they are going out of business. Be careful making any purchases from them. They are shady. #BestBuySucks #BeetBuyScam