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3.8
(1042 reviews)
K
March 19, 2025
1 out of 5
Drove an hour and the store was closed "for emergency". I dunno about yall, but I'd expect a bit higher standard. The hours online were not updated.
Response from Best Buy Outlet – Houston
March 19, 2025
Hello, K, Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer support can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64947225 regards, ^Brandon
Amber W
March 17, 2025
4 out of 5
Tons of things. But discount is hot high enough for the damage of the products. TVs and computers are the only the worth going for.
Tillman G
March 15, 2025
5 out of 5
I got a washer and a dryer from here in 6 months time. And I always ask for Sameer. Go doing the week if your able to
Toya R
March 12, 2025
1 out of 5
I placed an order the 9th for pickup on the 12th so when I went to go check on my order because it was saying online that my order was being prepared for pickup today which is the 12th I was told that my order is not being prepared my order did not On the 9th, I placed an order for pickup on the 12th. When I went to check on my order, which was online stating that it was being prepared for pickup today, the 12th, I was informed that my order was not being prepared. My order did not arrive at the store from the truck that was scheduled to deliver it today. The manager, Israel, was unable to provide an estimate of when I would receive my order due to the truck being delayed, which was scheduled to arrive today. Despite my efforts, I have yet to receive my order. This situation appears to be a fraudulent scheme to obtain payment. This store/outlet is a scam don't go there
Response from Best Buy Outlet – Houston
March 12, 2025
Hello, Thanks for taking the time to share your feedback with us. I understand finding that there'd been an unexpected delay with your order arriving, wouldn't have been welcome news, especially if a new ETA couldn't be provided. I'd like to have our corporate team review this with you. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and order number. Please also refer to your "Google review 64919490" in your message to us. Sincerely, ^Melissa

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