Best Buy Houston Outlet

I purchased an open-box 85-inch TCL QM8K from this Best Buy Outlet. After transporting this huge TV home, unpacking it, and setting it up, I discovered that the TV inside was actually a QM5K—an older and completely different model. I do want to be fair to the employees who helped me. The TV was in what appeared to be its original QM8K packaging when I picked it up, so obviously I didn’t ask them to open an 85-inch TV box just to verify that the model number on the TV matched the box. You simply don’t expect a completely different, older TV of the same size to be inside. The frustrating part was having to take down an 85-inch TV, pack it back up, transport it back to the store, and return it because the wrong product had been placed in the box. I understand open-box items may have cosmetic issues or missing accessories, but the actual TV model should absolutely be verified before being resold. I’m not blaming the employees who helped me at pickup, but Best Buy Outlet definitely needs a better verification process for open-box TVs.

Buenos precios bonita atencion

Avoid Best Buy outlet. If you can’t then definitely avoid their total protection plan. They will tell you that you get 24 month returns and not tell you that for appliances that it’s actually 60 days. Bought an expensive washer and tried to make it work “knowing” I had 24 months to exchange it. Even confirmed when I bought it that I had full protection and was told that I had the same protection I would on any other item. Three months of trouble later I gave up and brought it back. Their loaders slammed it down on the ground taking it off my trailer only to be told that they couldn’t help me. Even the store manager was not helpful and rude. Congrats Best Buy, I’ve been a lifetime customer but this is the last thing you will ever sell me.

You really have to hunt for a good deal here. Some of the products are Smashed N Dent with minimal discounts from new. Lots of products wern't priced and a bunch of items without info. The person I spoke to was nice