Best Buy Houston Outlet

Best Buy, I’ve been a customer for over 20 years, and I’m disgusted with how this has been handled. I purchased two open-box dishwashers from your outlet store in Houston. I was told I needed to purchase an installation kit that would include everything needed to install them. So I bought what your employees told me to buy. When it came time to install the dishwashers, we didn’t have the mounting brackets. Okay, something was missing. I figured a phone call would help me get it sorted out. I called support and was told to go back to the store with my receipt and explain what was missing. I did exactly that. The store told me they couldn’t help. I asked to speak with the manager, and he said the same thing. His suggestion was that I go buy sheet metal and that it wasn’t that big of a deal. It is a big deal. I have TWO dishwashers I cannot use. I called support again, explained that I had followed their instructions and gotten nowhere, and was told again that they couldn’t help. So who CAN help? Your support team sent me to the store. The store turned me away. Calling support again got me nowhere. Buying open box should still come with customer service and some willingness to help resolve a problem. For more than 20 years, Best Buy has been my go-to for electronics, appliances, computers, gaming systems, sound equipment, vacuums, all of it. Now I’m so frustrated that I’m asking about returning both dishwashers. A missing part is frustrating. Being repeatedly dismissed when I’m trying to get help is what has me questioning whether I want to keep giving you my business.

I would like to express my sincere appreciation for the excellent customer service and support you provided regarding the problems I experienced with my Electrolux washer. Your management team was very helpful, understanding, and professional throughout the situation. I truly appreciate the way you listened to my concerns and took action by replacing the defective washer with a new one and taking back the original unit. It is reassuring to know that a company values its customers and is willing to go the extra mile to make things right. Your kindness and willingness to help made a frustrating situation much easier to deal with. Thank you again for your outstanding service and for taking such good care of me as a customer. Your help is greatly appreciated!-----------------------------------------------------------------------------------------------------=====After buying a washer electrolux for our home After our purchase the item was damaged never worked very loud noise if/when it works got error 11 error 21 error 38 , 41 2 tech from electrolux not fixed after 8 days , we got told only we need to wait for parts7-10days more .. electrolux refuesed to replace it .. no help from bestbuy after call HQ no store phone number to call and no help from store and online representative offered to exchange for the same price. no solutions offered only inconvenienced. The experience has been subpar and would not recommend coming here to others after this engagement with Best Buy. Electrolux has flatly refused to replace this clearly defective "lemon" unit.

My freezer stopped cooling and needed one immediately. Found it online and ordered it. Got there at 7pm as they had just locked the door. Employee Eric saw the desperation in my eyes through the door and listened. He opened the door and brought my freezer out. Thank you Best Buy for employing such a caring, helpful young man.

Open box product wasn’t valid online