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Recent Reviews

3.8
(1260 reviews)
Kineta L
June 04, 2026
5 out of 5
I had an excellent experience at the Best Buy Outlet thanks to Christine! 😊 From the moment I arrived, she proactively approached me and asked if I needed assistance. I was trying to decide on a GE refrigerator model, but the delivery timeline was much longer than I could wait. 😟 Christine was confident that she could help me find a comparable option, and she absolutely delivered! 🙌 She took the time to understand what I was looking for and found a great alternative that met my needs. She also helped me find an upright freezer/refrigerator solution to protect my food until my new refrigerator can be delivered. ❄️🥫 What started as a stressful and unexpected refrigerator failure turned into a much smoother experience because of her knowledge, patience, and dedication to finding a solution. 💯 Thank you, Christine, for your outstanding customer service and for going above and beyond to help me during a difficult situation. Best Buy is fortunate to have you on their team! 👏😊
Mia W
May 29, 2026
1 out of 5
This is the WORST company I have ever tried to work with. They delivered our microwave and forgot the installation kit 4 weeks ago. they scheduled the installation 4 times on which I had to take off work. AND-NEVER SHOWED!!! We were promised by Josh the geek squad manager and Samir at Best Buy Outlet that this would be taken care of today, and they just told me we weren’t even on the schedule. NO Respect for peoples time. Done with Best Buy on the way to Lowe’s.
Response from Best Buy Outlet – Houston
May 29, 2026
Hello, Mia, Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with getting your microwave installed. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialists can work with you. Please be sure to add "Google Review: #158794" for reference. You can find us here: Twitter(X): https://bby.me/uxZuHW Facebook: https://bby.me/HMEwhG Instagram: https://bby.me/9KiqZJ
Michael L
May 29, 2026
5 out of 5
This is the place to save money. Must of the appliances and electronics are still new . Just got a $2000 75 inch for 800. Make sure to check the computer and small electronics section. You can check online for items . But go in-person if you can
Josh M
May 28, 2026
1 out of 5
Product lost and no clue on refund, thebestbuy staffon phone say to go in person to store. Avoid. Update; they found the item, and are now trying to set up delivery. Terrible experience, no communication between these separate "vendors". After mote delays and a system that could not mark for delivery on phone, we went in store and cancelled. A check is being sent. Do NOT USE this outlet.
Response from Best Buy Outlet – Houston
May 28, 2026
Hey there, Josh, We understand your frustrations surrounding your recent attempt to call in. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/DIATGq), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##158378"

About Best Buy Houston Outlet

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