Best Buy West Oaks

I'm not sure if I arrived at an off time, but the lack of customer service made it an easy decision to keep my money in my pocket. There was no greeting upon entry, despite several attendants standing at the counter without assisting any customers. Overall, it was a disappointing experience.

I literally asked one of the busy associate if he could call someone to help me … I sat in the kitchen section for over 25 min with a 9 month pregnant belly huffing and puffing waiting for help, I just left cause clearly they don’t need my money, 1st and last time coming here !

When I first entered the store, I was greeted by a friendly young man assisting someone. I then asked a young lady where the soundbars were located. She led me to the area where they were kept, and I was looking for a specific soundbar that I had seen online. Unfortunately, the young lady informed me that none were available on the shelf and proceeded to leave with her cell phone in hand, texting. As I was about to leave, I approached the customer service counter where the young lady was finishing up with a customer. I asked if she could let me know if they had the soundbar in stock. She inquired if someone had helped me on the sales floor, to which I replied that yes, someone did. However, she walked away because none were available on the shelf. Tatiana, who started assisting me, then offered to check for me. She informed me that they had six soundbars in stock and that if I could wait, she could arrange for someone to pull it for me. I agreed, and I waited patiently until the item was retrieved. Tatiana was incredibly friendly and attentive, and I truly appreciated the excellent customer service I received.

Overpriced stuff