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Best Buy West Oaks
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Frequently Asked Questions About Best Buy West Oaks
How do I check product availability at the West Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3897 reviews)
Olivier M
February 07, 2026
1 out of 5
I ordered apple airpod max over their website. Was supposed to be delivered by Fedex. On the delivery day nobody showed up but at the end of the day I got a notice my package had been delivered with no proof of delivery. I live in a gated community with ring bell camera and I was able to confirm nobody came. I checked with other people in the subdivision and many people had experienced the same problem with best buy orders. It seems FedEx drivers steal some of the packages. I contacted Best Buy to get a refund and I was told online I would get a refund. In the meantime I went to the best buy store to buy the Apple Air Pod Max again, not trusting delivery anymore and thinking I was going to be reimbursed, but then 3 days passed and Best Buy changed its mind and told me they would not refund me and to contact the police. I checked with best buy customer service again, and they then told me they would refund me after I filed a police report. I then did file a police report and notified Best Buy with police report number , but even after contacting best buy multiple times again, they still have not refunded me. I have bought so many things from best buy over the years, it's frustrating to see how they treat loyal customers. I will never spend one dollar over there anymore.
Response from Best Buy
February 07, 2026
Hello, Olivier,
Thank you for taking the time to write a review. It can be very frustrating to have a package not be delivered as expected. Please contact on social media to connect with a Resolution Specialist that can look into this for you. Please mention Google Review 114437 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Andy D
February 03, 2026
3 out of 5
Friendly sales staff but many items are not available in this store. Need to go to other Bestbuy stores nearby
Pamela O
February 03, 2026
5 out of 5
Faye was an amazing advisor , she asked what I need and didn’t hesitate to help , thanks boo
Adam B
January 31, 2026
4 out of 5
location is great. you find everything you need. staff is a hot or miss. sometimes you get the nicest and most helpfully and sometimes no so helpful.