Best Buy West Oaks

If I could give one star, I would. Their customer service is absolutely horrible. I went in to ask for help with a device I purchased, and the employee started laughing at me and looking at me all dumb. This is not the first time this has happened. Customers should never be treated like that. Management seriously needs to address this because the way they treat people is unacceptable.

Avoid this location at all costs! I am a long-time, loyal Best Buy customer, but the experience I had at the West Oaks store was absolutely appalling. Their customer service is the worst I’ve ever encountered, and their management team is either completely incompetent or intentionally making up their own rules. I went in to price match an iPad from Target, which is a standard, universal Best Buy policy. Before heading over, I even confirmed with Best Buy chat support that the price match was valid. However, as soon as I arrived, the "supervisor" who looked like a kid and clearly didn't know the rules shut me down immediately. He wouldn't even let me finish my sentence. He claimed they "don't do those" and even had the audacity to say his Regional Manager told him no. It was a blatant lie. I contacted Best Buy chat support again while frustrated, and they were just as confused as I was, eventually advising me to just go to a different location. I went to a nearby Best Buy shortly after, and they processed the price match in minutes with zero issues. It’s not just the "kid" supervisor, either. There is an older "manager/supervisor" there who honestly seems like he belongs in a nursing home rather than running a tech store. He struggles to perform basic tasks in the system; a friend of mine recently had to wait 45 minutes just for him to find an item. The lack of empathy and basic professionalism at West Oaks is upsetting. They treat loyal customers like a nuisance. This location needs a total management overhaul before they run the business into the ground. Save yourself the headache and drive the extra few miles to a location that actually knows how to do their job.

Los productos que ofertan serán muy buenos,pero el personal muy poco profesional,si quiere pasar trabajo para comprar un producto,no deje de visitar este lugar

My mom ordered a item and was going to purchase another one and pick up one. They had her ID and didn’t give it back. We had to come back and ask for it.