Best Buy West Oaks

Poor customer service. No one ever picks up the phone and is delayed in letting you know when your order is ready.

I had the pleasure of working with Guillermo and Jaxon for my last two purchases, and they truly went above and beyond to make the experience exceptional. Both of them were incredibly knowledgeable, patient, and attentive to every detail, ensuring I got exactly what I needed without any pressure. They answered all my questions thoroughly, kept me updated throughout the process, and made the whole experience smooth and stress-free. It’s rare to find people who genuinely care about their customers the way Guillermo and Jaxon do. Highly recommend working with them! You’ll be in great hands!

Found good tv for good price online. At store manager had to tell some kid to help me and he was resentful, so he told me they' re out, with nothing comparable. He said they have out of box for $114 but its missing remote. Manager recommended a universal one. So i bought both even though they raised the price to $126 at the counter. Take them home, hook them up, and the remote wont work. Cant perform smart functions. Common problem it seems online with no easy fix. You would think people working here selling these things would know something simple like this but no they just tried to unload the useless thing anyway, plus a $15 useless remote. So i returned. Guy on phone said they would ship me one i was looking for next day no delivery charge. So i decided to order in store when i returned old one. But when i got there another customer service agent said we have that tv here right now. The whole time they had it there. Phil and his assistant were kinda rude and could offer nothing for the mixup. I ended up waiting several more days to have shipped the exact tv i was looking at in the store. And had to wait for refund in addition. All because i went the wrong best buy at the wrong time. Bought my last 3 Tvs because its usually simple, in stock, and good value. Today was a nightmare, i get the next one from walmart. $10 to cover the extra trip i had to make because you dont have it together there i don't think was too much to ask Phil. Alicia was great but don't tell Phil, he seems like the type to make her pay for it. Oh yeah i'm not one of your employees Phil.

Scott in geek squad was very helpful and informative