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Best Buy West Oaks
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Frequently Asked Questions About Best Buy West Oaks
How do I check product availability at the West Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3751 reviews)
Mary G
March 23, 2025
5 out of 5
Their recycling program is fantastic. I was greeted as I walked through the door and helped immediately
Christopher C
March 21, 2025
1 out of 5
My 69 year old mother brought her computer in and they said her motherboard is corrupt and that she would be better spending $1200 on a new computer but didn't offer her an option of replacing a $150 motherboard. They tried to extort my mother. Please do not go to this Best Buy or use their Geek Squad because they will take advantage of anyone that they can. I can't believe they said to buy a new computer over a bad motherboard. Pieces of...
Response from Best Buy
March 22, 2025
Hi, Christopher,
Thank you for taking the time to share your review with us. We aim to provide the best service possible and understand your concern with your mother's experience. We would like to follow up and learn more about this visit.
Please connect with a member of our Corporate Team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review " in your message. Thanks!
Regards,
^April
TK 8
March 19, 2025
2 out of 5
I had to look for someone to help me and get something out of the locked case and then rushed me to pay when I told them I was waiting on someone
Response from Best Buy
March 19, 2025
Hello, TK,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer support can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64947423
regards,
^Brandon
Sue R
March 19, 2025
1 out of 5
I see a post here dated 6 days ago that is exactly the same issue as mine. I just had TWO laptop gaming systems, priced over $1,700.00, picked up yesterday 3/18/25 from your store using my bank card number. I live in Fort Worth Texas!! Miles away from your store!! How does this happen when, according to the previous review, your employees ask for proof of identity before releasing the items. Seems to me you have an internal theft issue going on. Why else would they not follow stores policy by completing ID verification? What’s sad is, they completely wiped my bank account out. I’m now over $900.00 in the negative because of your stores negligence. What money was left in there was for bills. Now I’m also showing overdraft fees because of this. I work hard, pay my bills on time, and an honest abiding citizen. To have some creep take advantage of me and leave me destitute until my next paycheck two weeks away is so disheartening. What’s even more disheartening is to know there’s a business establishment that couldn’t care less about their customers by being so lax in store policies and not verifying identity. I know these creeps doing this are on camera. The least you can do is allow that video to be reviewed by the victim and submitted to police. I will be taking time out of my busy work day today to go to my bank to try to get my money back and I will also be filing a police report today and filing a report with the FTC as well. Also, why is social media (twitter, facebook, instagram) the only way to discuss this issue with your store? I don’t use social media!! You should provide customers the option to directly call your store when these urgent issues arise!! I agree with the prior theft review posted. DO BETTER TO PROTECT THE PUBLIC AND YOUR CUSTOMERS!!
N. S. Robinson
3/19/25
Response from Best Buy
March 19, 2025
Good Afternoon, Sue.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64944470" for reference. You can find us here:
Twitter(X):
https://twitter.com/bestbuy
Facebook:
https://www.facebook.com/bestbuy
Instagram:
http://instagram.com/bestbuy
Kind Regards,
^Trey