Best Buy West Oaks

Amazing selections

Probably the worst experience I've ever had a with an individual store and a big box store. Yesterday I went in to buy a tv. There was an open box one available, marked excellent condition. I asked what that meant they said it comes with all original compinents. We decided to buy it. When we go home the screws to the legs stand were missing. I called and spoke to someone named Oscar. I asked to speak to the manager and he told me managers dont get on the phone and I would have to come in. I kept asking to speak to a manager and he kept saying no. Never heard of such a policy from any other store. Then we powered on the TV and there was a spot with no pixels. We decided to take it back. I called the customer service number and asked if we can return to any best buy. They say yes. We go to a closer best buy. The manager comes out and says we have to go to the best buy we originally bought it from. We go there, 2 guys open the box and say the serial number doesnt match, like we're trying to pull a switcheroo. Then he says oh were reading the wrong number, it matches. Then a guy from geek squad comes by and claims that he inspected it and it wasn't like that and says that we damaged it in transport. Then finally after 45 mins the manager comes says we can return it. Offers no compensation for the back and forth, driving all over houston, or the experience of basically being treated like criminals for buying a tv. I'll never shop at best buy again for anything. Someone from corporate will probably respond to this with a generic response with meaningless words just like all the other negative reviews. However it is clear that this is now what best buy has become and I would recomend anyone to avoid. There are much better options.

Whoever runs this store should seriously be evaluated. Came in to buy a product that's in stock, but not on shelf... Shocker... Went to the front check out where 3 people where doing nothing. Asked for the item I came to purchase and they called someone over the radio to grab it from the warehouse... Which is literally right behind them mind you. After waiting 10 mins for the item while watching the 3 people do nothing other than use a measuring tape to see how tall they are, I finally get the item along with some trash customer service. Been to most Best Buys in Houston. This is easily the worst one.

Couldn't find anyone to help me. Wound up leaving and going somewhere else.