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Best Buy West Oaks
Services Offered
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Frequently Asked Questions About Best Buy West Oaks
How do I check product availability at the West Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3883 reviews)
Megan N
January 06, 2026
1 out of 5
Donna was not kind or helpful. Got into the conversation that didn’t involve her and then when we proceeded to ask her for help she questioned why we needed her help when we were told to go to her for customer service. Donna was rude and unpleasant. Terrible service from her.
Lee W
January 03, 2026
5 out of 5
They sell MTG boosters at a pretty good price. Got my Final Fantasy play boosters for 6.99 a pop. Recommend heading over for sure.
Allan D
January 01, 2026
1 out of 5
I had the worst experience here at this location with a manager. I was there with my wife looking at which is the best option for the best work laptop for her. I was just trying to see what’s the best option for me as a paying customer which I have the right to and then I asked the employee what was the price match policy if they can assist me with that no one wanted to help me so I asked for the manager. I searched the policy online and he came and was very defensive very rude. Very unprofessional. You know I have the right to want to save money in price match and I’m gonna invest in something I have the right as a buyer to want to make sure if I can save some money. The issue was how rudely he handled everything and how he was very dismissive He was so bothered for me asking about that. He says that none of that matters nothing matters online or on the website. I ask him if he can show me or explain to me the price match policy super rude he walked away, asked for someone above him, and then he got really upset and then lied to me and made up a name when I decided to start recording and asking for more assistance. All the other employees mentioned there’s another general manager by a certain name of Nathan and then another manager. After him, walking away being rude and as a sign of ignorance, once he’s realized that I was escalating with another employee he realize his mistake and then decided to come and try to talk to me and sweet things out and try to apologize after he just realized that he noticed he was in the wrong and I wasn’t screaming or anything. I’m a very competent person and I understand the field of retail. I’m not here to mess with someone’s livelihood, but I hope management can see and reprimand this guy the way he acts towards customers specially good paying customers. I know it feels good to be important, but it’s more important to be nice
Response from Best Buy
January 02, 2026
Hi Allan,
Thank you for your feedback. It's concerning to learn of your recent interaction at one of our Best Buy stores. To ensure your concerns are formally documented and addressed, please reach out us on Facebook: https://bby.me/krpkii Instagram: https://bby.me/jozx9f Twitter: https://bby.me/ayppbv. Be sure to mention your Google review 99152.
Paty A
January 01, 2026
5 out of 5
Good service lots of parking space