Frequently Asked Questions About Best Buy West Oaks
How do I check product availability at the West Oaks Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local West Oaks Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy West Oaks stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the West Oaks Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3855 reviews)
Denise W
October 24, 2025
5 out of 5
We took our new computer i. To get help with set up. Bernie was very helpful and professional.
Leticia G
October 22, 2025
4 out of 5
Hay de todo eletronicos buena atencion
Super b
October 16, 2025
4 out of 5
Nice customer service here... got what I want there in the phone department.
Angela H
October 12, 2025
1 out of 5
Donna was rude. Unpleasant experience at this Best Buy location
Response from Best Buy
October 12, 2025
Hi, Angela,
Thanks for taking the time to share your review with us. We aim to provide a friendly and inviting environment in all of our retail locations and would like to learn more about what occurred.
Please send us a private message on Facebook (https://bby.me/ejtesq), Twitter/X (https://bby.me/rq93pl), or Instagram (https://bby.me/9uwrpj). Please be sure to include "Google review 54845" in your message. Thanks!