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Best Buy Gulfgate
Services Offered
Geek Squad Services
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Gulfgate
How do I check product availability at the Gulfgate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gulfgate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gulfgate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gulfgate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3068 reviews)
Michael M
January 12, 2025
1 out of 5
My wife and I recently shopped at this location, looking for a new laptop. The staff was quick to approach us to see what we were interested in. We soon found out that the lady "helping" us was not at all knowledgeable about the products she was trying to sell us. She ended up wandering off, and when we had decided on a laptop, we were told by a supervisor that we had to wait for the lady that was originally "helping" us. By that time, she was with another customer, and the other two employees that were not busy told us the same. We had to wait for her. After 15 minutes of waiting and other employees dodging our glances, we left. As we were walking out, the supervisor asked: "Are you sure you don't want to wait for her?" No customer service skills whatsoever. Unknowledgeable staff. I hope Amazon puts them out of business.
Response from Best Buy
January 13, 2025
Hi Michael,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that you didn't receive the assistance you needed to make this purchase after waiting so long, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so a live agent can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64671870.
Thanks,
^Caleb
Sea H
January 10, 2025
5 out of 5
The employees were nice. Pick up for my item was very easy.
Marvin P
January 09, 2025
1 out of 5
Customer service was terrible. No one was even in the store yet no employees could help me find the product that I was looking for, and they all wanted to tell me to go look some wrong direction. Then I finally had somebody to help me find the item it ended up being in the front of the store
Response from Best Buy
January 10, 2025
Hi, Marvin,
Thanks for the review. We never want to make shopping with us difficult, but can see how this recent visit did not reflect those expectations.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 64662015" in your message. Thanks!
Sincerely,
^April
JAY P
December 30, 2024
1 out of 5
Bought a tv from them this Saturday bought the insurance on it for the 65 inch tv . Then tried to load it to my small vehicle did not offer me no shipping , load it to my vehicle went home turn on the tv and it was cracked . Then tried to return it for a new tv then was told that they offer free shipping for any about a 65 inch to tv like it was some type of joke as you guys watched me stuff struggle putting this tv in my vehicles . There saying just because it was out the box . This is insane . Then he told me he can only remove the coverage plan there’s nothing else he can do . The the next day the manager said the same thing looked at the camera and acted like he was doing something . $400 gone like it’s some type of joke
Response from Best Buy
December 30, 2024
Hey there, Jay.
Thank you for providing your insight. We would like the chance to document your experience, and do what we can to help. If you still need assistance, you can connect with a live representative through one of the social media platforms listed below.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
When you message us, please include your full name, phone number, email, and reference your Google review number #64625684.
Regards,
^Jason