Best Buy Gulfgate

Great customer service

Does anybody know how to get ahold of anybody working at this store. I purchased an $1149.00 laptop and was promised a credit because the laptop was discontinued by the manufacturer and no stores carry it since about few weeks after my purchase. I ended up with some severe medical conditions and I was just told by the customer care call center that I need to speak to a store manager and “hopefully” they can re enter the information so that I may get my credit. I am very disappointed because I am a loyal customer and I am being told the manufacturer cannot replace it or fix it. I was also told that because I didn't go in a certain amount of time (which was never specified because the laptop was literally a loss), they can’t grant the credit. I explained the severity of my medical conditions that prevented me from going into the store and I was told go speak to a manager and “hopefully” he is willing to grant you the credit. AGAIN , MY MEDICAL CONDITIONS PROHIBIT ME FROM STANDING, SITTING, DRIVING, LAYING, AND/OR WALKING FOR 15 MINUTES & I’m being told $1149.00 are going to the trash!! I don’t think so. With that said does anyone know how to get ahold of the store??

I have been visiting this store a lot lately. To much cool tech out there! To my tech lovers go window shop at least! 🫣

The staff was very helpful and friendly