Geek squad said to come in anytime to get my phone repaired. Their employee came in late. I drove an hour to get there and once I got there they told me I need an appointment. They would not try to help. Terrible service.
el servicio muy amigable, y hablaban español y nos ayudaron muy bien, 10/10 el lugar
Myles_Away
August 09, 2026
Poor customer service, no one welcomes you into the store, no one comes up to see what you need. Had to find customer service on my own.
If you don’t want to do your job properly, don’t go to work..
Response from Best Buy
August 09, 2026
Hello,
Thanks for your feedback. We strive to provide attentive service without being overwhelming, so we apologize for missing the mark during your visit. Finding that right balance is important to us, and your comments are appreciated.
To formally document your feedback, feel free to reach out to us on Facebook: https://bby.me/8uLEHZ, Instagram: https://bby.me/kRwNse, or Twitter/X: https://bby.me/b3dV1J and reference Google review 200785 in the details you provide.