i think it sucks that you can’t actually speak with someone at the store when you call!! i think i left my wallet there yesterday and can’t reach an actual associate only the call center.
Response from Best Buy
July 21, 2025
Hello and thanks for reaching out on Google, LaQretha.
We understand the frustration when unable to speak with someone from your local store over the phone. We removed direct calling to our stores several years ago in an effort to free up our stores to assist customers currently in store.
Our team is happy to help further if you believe you may have left a personal item in the store. Otherwise, the quickest option would be to visit the store again. Please reach out to us in a private message on Facebook (https://bby.me/lh4m7q), Twitter/X (https://bby.me/qhliq7), or Instagram (https://bby.me/erpg8m). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 18604.
Regards,
^ Graham
This is the place that has the right people !!!!! Thanks Jesus for your patience and all the help!!!!
Me encanta Best Buy, pero una chica que se llama Emely vendiendo Internet es tan fastidiosa. Nos ofreció Internet de AT&T y le dijimos que no porque teníamos una mala experiencia, y nos dijo que no nos preocupáramos, que ella nos aseguraba que esta vez sería diferente porque ya no era con AT&T, que no tendríamos ningún problema porque era Internet de AT&T directamente de Best Buy. Y me metió en un problema que después me tocó andar llamando, y ella bien fresca cuando le llamé y le dije, "Oye, Emely, tengo problemas con el Internet, no me lo han venido a conectar". Me dijo ella, "Pues no es mi problema, si tanto te importa, llama tú a AT&T".
No one welcomed me , no one asked me if I needed help, been waiting on appointment check in been here for 1hour 30 minutes at Geek Squad and I’m still in line ! Wow yall need to hire better staff and more staff too! Also she talks a lot, she’s too busy having conversations and that’s probably why she takes long with each customer she needs to focus on solving the problem rather than talking. If she likes talking so much she should work elsewhere