Best Buy Galleria

I needed to replace phone charger cord for car. The ATT reps, Cole & Evelyn were terrific. They were there for wireless sales, however they patiently took time to talk with me to help resolve my issue. Knowledge/Professional. Thank you both. Video TV sales guys were also helpful with getting me a Optical Cable, and answering questions. Overall good Best Buy experience today.

Managers don’t know what there doing , need a serious manager to take over this location

We asked to look at a very expensive camera and were told “I don’t have anybody for cameras.” No greeting, no eye contact, no other solution.

I purchased a “warranty” for a Nintendo Switch game from Best Buy expecting that if the game didn’t work, it would be replaced. When I went back to use it, I was told the item had to go through a repair/inspection process first before any replacement would be considered. This was not clearly explained at the time of purchase. Calling it a “warranty” creates the expectation of a simple replacement, but in reality it’s a time-consuming repair plan. That difference matters, and it should be made clear before customers spend their money. I feel this was misleading and not transparent. If I had known it was a repair-first process, I would not have purchased the plan.