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Best Buy Galleria
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6225 reviews)
Brandon R
November 25, 2025
1 out of 5
Adquirí el micrófono Shure MV7 Plus en Best Buy el 30 de octubre, con altas expectativas. Sin embargo, el micrófono presentó problemas de captura de audio, con cortes constantes. Intenté resolverlo por mi cuenta, pero no tuve éxito.
Al intentar la devolución el 25 de noviembre, es decir, 26 días después de la compra, me encontré con que Best Buy solo ofrece 14 días de retorno, algo que no estaba claramente indicado en ningún lado.
Esta falta de transparencia y la escasa atención al cliente contrastan con otras tiendas como Walmart o Micro Center, que ofrecen 30 días de retorno sin preguntas. Incluso el fabricante del micrófono también brinda 30 días.
En resumen, mi experiencia con Best Buy fue decepcionante y, por ello, no lo recomiendo.
Tobias R
November 23, 2025
5 out of 5
Excellent Service Experience for my new TV
Louisa G
November 23, 2025
5 out of 5
Easy and efficient, helpful staff
S W
November 21, 2025
5 out of 5
Upon entering the store, was greeted by staff. I went to the TV area was greeted and asked how they could help. I had questions on two brands, the informed staff provided me with the info needed.
Made purchase, associate said he would meet me in front of the store to load the TV in my car in minutes.
The only store staffed appropriately with informed people, well merchandised of the four stores visited. Best Buy, it's in the name.