Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6154 reviews)
BOSS U
September 16, 2025
2 out of 5
I was told to stay in the area I was in someone would be with me shortly. While I waited for 15 mins I was passed by and overlooked by employees. Had to walk around store asking for help. Im sorry but that not how you run a business
Response from Best Buy
September 16, 2025
That would definitely be frustrating and is concerning to hear that you were not assisted properly. If you need any assistance or have any questions, please message on Facebook (https://bby.me/d4oytr), Twitter/X (https://bby.me/wd06sj), or Instagram (https://bby.me/ylmajw) and an agent will be glad to help assist as well as document your experience. When you message us, please include Google Review number 43983. Thanks!
Kat C
September 14, 2025
5 out of 5
Had an issue with a scooter and Taylor G. went above and beyond to help me out—her customer service was truly incredible. Everyone at the store was very kind and helpful, and I couldn’t be happier with my new purchase. I wouldn’t shop at any other Best Buy. Highly recommend!