Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6490 reviews)
David S
August 09, 2026
3 out of 5
Went to the Pacific home section very little information available.
Response from Best Buy
August 09, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Coleman D
August 09, 2026
5 out of 5
Young man by the name of Lorenzo Bennett was the sales professional for appliances. I was very impressed with his knowledge and professionalism
Fern J
August 08, 2026
1 out of 5
I purchased a new refrigerator and paid the fee to have the old refrigerator moved to the garage. First date for delivery didn't include the right number of delivery people so it had to be rescheduled for days later. The next date came around and after waiting at my house for the delivery I was told that they didn't have enough people to make the delivery and move. So that date got cancelled. I got a text telling me to reschedule which I tried to do via chat. It was obviously a bot because it kept repeating the same script. It told me that they couldn't find a date to delivery the refrigerator. Then the chat just cut me off with nothing resolved. I finally got a real person and have cancelled the order. I will not be back!
Monica B
August 08, 2026
5 out of 5
Went in today to buy a laptop for my son for college. Sales Associate Michael at the Galleria location in Houston was very helpful and provided excellent customer service. Thank you!