Best Buy Galleria

Quick friendly service.

Best Buy Geek squad nightmare, unresolved. I brought my computer in for a repair that was supposed to take 15–20 minutes, but it was kept for nearly six days without any communication. I eventually went to the store myself to find it was ready, but no one had texted or called — and the only notice sent was by email, even though you had my computer at the time. It in fact took five days, it was just lucky that I went in on that day. Unfortunately, the repair issue I brought it in for is still not resolved, and new problems have appeared. My system now behaves differently and is in a worse condition than before the service: • My windows user account name is now showing as “marti,” and I’m being asked for a Windows password I never set before. • Google Chrome now repeatedly asks for that password to unlock saved passwords. • PowerShell launches automatically on startup. • I’ve lost access to some files and settings that were fine before the repair. To make matters worse, when I collected my device, I was told that my external hard drive “wouldn’t work,” so no backup could be completed. When I asked the staff member at the desk to test it, he first said it didn’t work — until I suggested he try a different cable. Once he did, the drive worked perfectly. This shows no meaningful effort was made to verify or troubleshoot the issue. The drive and cable were both purchased from Best Buy less than a year ago. I have already contacted Geek Squad Remote Support (Agent Syed), who confirmed they have “limited access” and told me to bring the computer back into the store, offering no escalation path or contact for customer service. Given the poor handling and wasted time, I request: 1. Written confirmation of the original repair ticket number, dates of service, and a summary of the work performed. 2. Assurance that all of the above issues will be fully corrected at no additional cost. 3. Reimbursement or credit for the travel, lost time, and six days without access to my computer. 4. The name and contact email for the store or regional manager responsible for the Richmond Ave (Houston Galleria) location. This experience has been extremely disappointing and inconvenient. Please acknowledge this complaint in writing within two business days and confirm how you intend to resolve it. Thank you for your attention to this matter. reply! OMG Hi Martin, Thank you for visiting your local Best Buy store. We appreciate the opportunity to provide products and services that meet your needs. On that note, I apologize that the service you received was not part with your expectations. This is not the kind of experience that we strive to deliver to all our customers. Based on your feedback, there are definitely some improvements that we can make, you can also submit your feedback online www.bestbuy.com. We appreciate you taking the time to share your thoughts with us. For further shopping convenience, you can always purchase many items online and take advantage of great shipping offers. We appreciate your business and for any other concerns, you may visit our Help Center at www.bestbuy.com Sincerely, Angel what an amazing resolution! NOT! Dear Angel, Do you consider this a resolution? I still have a faulty laptop, and nothing in your response explains how Best Buy intends to fix the problem. What are your concrete plans to resolve this matter promptly and professionally? Frankly, receiving a generic response like this feels dismissive and further reinforces my concern that Best Buy is offering lip service rather than genuine customer support. If you were in my position, would you consider this good customer service? Would you feel that your problem had been resolved after reading your own email? I expect a clear, actionable plan to repair my laptop and restore confidence in your service. Regards, Martin J

Used pickup for an adapter. Some of the spots didn't have numbers on them but the associate was able to give me my item in a reasonable amount of time

I recently built a computer at your store last Saturday, and I want to express my sincere appreciation for the outstanding assistance I received from Eyüp. I had very little knowledge about computers, but he patiently guided me through the entire process, answering every question with great professionalism and kindness. He truly went above and beyond — please extend my gratitude to him for his exceptional service.