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Best Buy Galleria
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6260 reviews)
Seymur R
December 23, 2025
5 out of 5
Josh and his team with Jo Ann are doing a great job at this location. I hate Apple store and their arrogant behavior towards customers. They should come to this Best Buy and observe Josh and his team on how to treat customers.
Dontrail J
December 21, 2025
5 out of 5
Great product and customer service was excellent
Heidi P
December 20, 2025
1 out of 5
Unfortunately not understanding at returns be careful buying online. I needed a return crefit at least. Will not be back. I was traveling missed their deadline but I buy regularly here. Not again!!!!
Response from Best Buy
December 20, 2025
Hello, Heidi,
Thanks for taking the time to leave a review. I can certainly understand wanting clarity on our Return & Exchange Promise.
Most purchases made Oct. 31 through Dec. 31 have an extended return period through Jan. 15, 2026. Here is a link to our Return & Exchange Promise: https://bby.me/ap5vok.
If you have additional questions or concerns, please send us a private message via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #91853” when reaching out.
Prasad V
December 19, 2025
5 out of 5
Great location , friendly staff