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Best Buy Galleria
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5912 reviews)
EZZ M
February 19, 2025
2 out of 5
Poor
Alyce V
February 17, 2025
3 out of 5
Go in and buy your item(s). Pick up takes too long.
Agnes U
February 14, 2025
5 out of 5
Helpful staff. Helped me to pick out a mobile smart TV for my studio.
Desiree U
February 14, 2025
1 out of 5
If I could give zero stars I would.
Purchased a brand new Thermador 6 burner range and Thermador dishwasher from Best Buy.
Best Buy installation team installed both the range and dishwasher . Both appliances have yet to work properly.
Best Buy has passed us off to their third-party warranty department. Two trips and they failed to bring the correct parts to fix the problems.
I will never buy an appliance from Best Buy again, and I suggest nobody else does. They do not stand by the products that they sell. They inconvenience you with third-party warranty companies who show up late and without the appropriate materials on more than one occasion. For a brand new appliances we shouldn’t have any problems. We understand things happen however having to have more than two trips to fix a brand new dishwasher and a brand new range is unacceptable.
Response from Best Buy
February 14, 2025
Hi, Desiree,
Thank you for taking the time to share this review here, although we hate to hear your new appliances are having issues already. We would be happy to connect with you and see how we can help.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64814734. We look forward to hearing from you!
Regards,
^Katie