Bad treatment to customers, not professional
Don't get in there
Response from Best Buy
April 21, 2025
Hello, Liron,
Thank you for reaching out to us to share your recent experience here on Google. We understand how important excellent customer service can be to our experience, and we would like to take a closer look into this to document any feedback you may have. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65059474
Regards,
^Brandon
Chinasalum C
April 17, 2025
Came through with my iPad mini and needed a skin taken off and was helped by the young king Isaiah. True to his name he helped and gave me excellent customer service. Thanks for the great customer service and please go check him out!
Online order was ready within one hour, and pickup was quick and hassle-free.
Unfortunately a vendor came to my aide. He was pushing only 2 brands (which is what he’s supposed to do but I didn’t know he was a vendor). Luis was not helpful nor customer service oriented. He never should have been placed in any store until he was trained in customer service. He half explained things, kept walking away as I’m still trying to understand the differences of the laptops. I had to pull things out of him instead of him properly explaining the workings of the product I was inquiring about. Lastly, he acted as though he had something better to do than to serve me.
Response from Best Buy
April 14, 2025
Hello, Sylvia.
Thank you for reaching out. This is valuable information and we appreciate you taking the time to bring this to our attention. We take your feedback seriously and rely on it to find ways to improve our processes and services. If you need any assistance or have any questions, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65039974.
Best,
^Allison