Bought the new airpods. Love Best buy for all my electronics needs.. to easy to exchange if needed
Always a great experience here
Upsold me on a soundbar saying the soundbar itself had more speakers and I was fine with that. But when I got it and installed it, it was just additional external speakers which I did not need and did not use. Also the product they upsold me on was only available at Pasadena Best Buy so I drove all the way there, I live in the heights so yeah that was terrible. So I called to try and get refunded the additional amount I paid and even said they can come pick up the additional speakers because I had already mounted the soundbar and even if I didn’t, I was not repackaging it and driving 30 mins to return something they lied to me about. Well they disagreed to refund me and come pick up the speakers. So I disputed the transaction. Unknowledgeable employees and lack of customer service from the managers. Also Best Buy in general make it impossible to contact the stores, all calls are outsourced and you can’t be directed to the stores. Insane stuff. Looking forward to when all electronics are direct to consumer as there’s no benefit to the box stores if they lie and don’t admit to their mistakes and fix the issues at hand.