Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6329 reviews)
Vishnu P
February 24, 2026
5 out of 5
Really good experience, they dint have the product I wanted in stock but Alex hooked me up with a spare at another center
Irene S
February 20, 2026
5 out of 5
Dren was amazing help. He showed us every product we wanted to see. He answered every question with a polite and professional response and smile. If he didn't have the answer he went above and out of his way to get it. We have your card sir and we will be back for more excellent service. Thank you.
Marco t
February 17, 2026
1 out of 5
Garbage , is what their customer service is best described . I’m having to make a police report because their employees do not do their job . If anyone wants to use someone else credit card to purchase items . Come to this store as they don’t check identification if anything they’re running a scam here .
Victor F
February 17, 2026
1 out of 5
After three hours looking for the accessory I needed and the clerk telling me that it was the right one, I spent $120 and today I have to return it because it doesn't work for me
Response from Best Buy
February 17, 2026
Hello,
Thank you for sharing this with us. We can appreciate after so much time trying to get the item that you thought you needed, finding out it wasn't correct, isn't welcome. We'd be happy to look into this with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/zsc70h), Twitter/X (https://bby.me/uggefg), or Instagram (https://bby.me/jkgd80). Please mention your "Google review #118515" in your message.