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Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6463 reviews)
Aurelio D
July 15, 2026
1 out of 5
I purchased three OLED TVs from Best Buy on June 22. While the sales personnel were very pleasant and helpful, Best Buy used an outfit called CRST Home Solutions for delivery, installation and set-up of the three TVs in my home.
Not only did CRST Home Solutions "technicians" failed to show up on the designated appointment date and time slot but they didn't bother notifying me at all and, after I wasted three hours on various phone holds, they weren't even able to find out where their "technicians" were or if they'd be able to deliver the products (which they didn't).
Next day they lied and tried to blame me for not being home when they showed up, when the fact is that I waited all day long.
I still don't have my TVs and CRST can't tell me when I can get them.
I was a long time customer of Best Buy but now I will avoid them at all costs for using a completely incompetent outfit like CRST Home Solutions.
Response from Best Buy
July 15, 2026
Hey there.
We can definitely understand being frustrated with your in-home service. If you need some assistance, our social media team would be more than happy to help on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Be sure to also mention your review #188008 in your message. Thanks for your time.
nne k
July 14, 2026
5 out of 5
We were shopping for monitors, and the Best Buy Certified Advisor, Alexander Kirwa, was very helpful. He was knowledgeable, patient, and took the time to explain the differences between the various monitors, making it much easier for us to choose the right one!
nick b
July 09, 2026
5 out of 5
Michael and the management helped me find the perfect headphones even with a return fiasco. Excellent service!
Janice T
July 08, 2026
1 out of 5
This location is horrible. You csn never get any help. Today a young lady stood at the door, told her I was looking for headphones. She pointed at where they were located. I ask her if she could have someone to meet me there to help. I waved twice after 15 minutes of waiting. I left and went to micro center around the corner. If you are into self service best buy is the store for you. I'll never go back. To many times this happens.