Best Buy Galleria

Muy buena atención y rápida

⭐ 1 STAR — BE VERY CAREFUL BUYING A PHONE THROUGH BEST BUY. Based on my experience at Best Buy Galleria on Richmond Ave, I would NOT purchase another phone or wireless plan through Best Buy. I had just spent around $2,000 on a new Mac with AppleCare when I was approached about AT&T service. Looking back, I felt like I was sized up as someone who could be sold more products. The AT&T representative, Kylie, told me I could have TWO PHONES plus my AT&T INTERNET for around $125 a month. I explained that AT&T had already told me certain changes and billing arrangements could not be done. I was told they could do things AT&T itself could not do, including putting everything together on one bill. I relied on those representations when I agreed to the sale. The actual billing did not match what I was led to expect. I paid approximately $200 upfront, which I was told was for taxes. When I tried to return the phone around day 30, I was told the return window was only 14 days. My service was eventually canceled, and I am now disputing approximately $400 in charges while still dealing with the financed phone. This has been an expensive and stressful experience. I feel I was seriously misled during the sales process, and I am disappointed that this happened inside Best Buy. My warning to other customers: DO NOT buy a phone through Best Buy based on verbal promises. If you decide to purchase one anyway, get EVERY price, promotion, bundle, monthly payment and billing arrangement IN WRITING before you sign or pay anything.

Clean store and nice appliances for houses.

Extremely disappointing experience at Best Buy Store #291. We waited outside in the Houston heat for a restock, only to be told that the product was already in the store but was being intentionally withheld until September 16. The inventory had reportedly already been released and did not have a street date, so it was frustrating to learn that the store was choosing not to make it available for purchase. Customers should not have to wait in difficult conditions while products are held back without a clear explanation or apparent corporate requirement. This location needs to be more transparent about its inventory policies and should not withhold eligible products from customers without a valid reason.