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Best Buy Galleria
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Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6317 reviews)
Victoria I
February 01, 2026
5 out of 5
BLESSED BUY!! Yo yo this is the BEST, most BLESSED BY FAR BEST BUY!
We got a whole bunch of new gear and had no credit, Armando told us about this HOOKUP with PROGRESSIVE LEASING and we walked out with a MACBOOK, NINTENDO SWITCH, and more! We had some trouble with the original application, and Armando stayed with us the WHOLE time, & even spoke with the lady on the phone for us! He would not let us leave without our new gear! And lo and behold we got that instantly approved and walked out happier people. Thanks to Armando, and his dedication to stay almost 30 minutes after store closing, that was no necessary at all, we felt well cared for and respected by the employees. We are all people and Armando showed us what’s up!
Javier G
January 28, 2026
5 out of 5
Mucha variedad
Marisa H
January 27, 2026
5 out of 5
Came to get my phone fixed, it had really been giving me some serious issues. Spencer in the geek squad department was absolutely wonderful! He took the time to go through and figure out What the problem was, fully explained it to me, and had it fixed promptly. He was also polite andfriendly throughout the entire interaction, Something I haven’t always seen at other Best Buy locations. Very satisfied with the job he did, and will definitely be back for any future tech issues or purchases.
Janice B
January 26, 2026
1 out of 5
Bought a tv antenna. It did not work to get local channels and they wouldn’t let me exchange it because I was a couple days past the return policy. It did not matter that the antenna was defective. That’s not good customer service.
Response from Best Buy
January 26, 2026
Hello.
Being able to return a defective product is something that should be an easy process. If you still need help with your antenna, please reach out to us on social media. Be sure to reference your Google review number, 109334, in your message. Thanks.
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