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Best Buy Galleria
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(5964 reviews)
LIRON C
April 19, 2025
1 out of 5
Bad treatment to customers, not professional
Don't get in there
Response from Best Buy
April 21, 2025
Hello, Liron,
Thank you for reaching out to us to share your recent experience here on Google. We understand how important excellent customer service can be to our experience, and we would like to take a closer look into this to document any feedback you may have. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 65059474
Regards,
^Brandon
Chinasalum C
April 17, 2025
5 out of 5
Came through with my iPad mini and needed a skin taken off and was helped by the young king Isaiah. True to his name he helped and gave me excellent customer service. Thanks for the great customer service and please go check him out!
Brian V
April 15, 2025
5 out of 5
Online order was ready within one hour, and pickup was quick and hassle-free.
Sylvia M
April 14, 2025
2 out of 5
Unfortunately a vendor came to my aide. He was pushing only 2 brands (which is what he’s supposed to do but I didn’t know he was a vendor). Luis was not helpful nor customer service oriented. He never should have been placed in any store until he was trained in customer service. He half explained things, kept walking away as I’m still trying to understand the differences of the laptops. I had to pull things out of him instead of him properly explaining the workings of the product I was inquiring about. Lastly, he acted as though he had something better to do than to serve me.
Response from Best Buy
April 14, 2025
Hello, Sylvia.
Thank you for reaching out. This is valuable information and we appreciate you taking the time to bring this to our attention. We take your feedback seriously and rely on it to find ways to improve our processes and services. If you need any assistance or have any questions, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65039974.
Best,
^Allison