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Best Buy Galleria
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Galleria
How do I check product availability at the Galleria Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Galleria Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Galleria stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Galleria Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(6165 reviews)
Sunroof K
September 29, 2025
1 out of 5
⭐☆☆☆☆
The salespeople here are extremely aggressive about pushing a $50 membership. If you don’t sign up, they won’t give you any discounts on merchandise. I guess they ask you for a membership just as a way to collect more money before they go out of business. Why would anyone become a member of a store that looks like it’s about to close down? It feels like nothing more than a gimmick.
The whole store feels like it’s on the edge of shutting its doors — most of the shelves are empty, many departments look closed, and the employees all seem grim and unhappy. They pressure you about membership as soon as you walk in, like you’re entering some kind of private club where you have to pay just to shop.
With hidden fees, inflated prices, and this membership nonsense, it’s no surprise people are going to Amazon, Costco, or Sam’s Club instead. This place feels like it’s going downhill fast, and I wouldn’t recommend wasting your time here.
Response from Best Buy
September 29, 2025
Hi there,
Thanks for sharing this review. We're concerned to hear you felt this way during your recent visit and can understand your disappointment if the service you received didn't meet expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/zkjvox), Twitter/X (https://bby.me/ozthlg), or Instagram (https://bby.me/pwwz7y). Please include the Google Review reference number #49839 when reaching out.
Wilbert O
September 29, 2025
5 out of 5
I appreciate the excellent service given by the Geek Squad.
Ebony S
September 29, 2025
4 out of 5
I don't buy electronics often but when I do, I go to Best Buy. This location is convenient, clean, and staff is kind. Some staff can hover a bit too much, but the person that helped me was even forward thinking enough to find me a better deal online.
Osmin A
September 27, 2025
5 out of 5
Yoo couldn’t be happier they didn’t have etbs for mega but got me sum sleeved packs and boosters bundle pulled sum fire got a gold gardy 😇 blessed god is good thx to who ever handed me the packs lol