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Frequently Asked Questions About Best Buy East Houston

How do I check product availability at the East Houston Best Buy?
How do I check my order status?
My local East Houston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy East Houston stores’ holiday hours?

Recent Reviews

4.2
(2315 reviews)
ESMERALDA
October 26, 2025
5 out of 5
Muy contenta y agradecida con la chica que nos atendió a mí y a mi esposo .. compré lavadora y secadora y Jacky nos explicó muy bien todo quedamos demasiado satisfechos … Gracias Jacky 🙏🏼
Nina H
October 25, 2025
1 out of 5
They have the worst customer service, down to the manager named Sunny. She did not care to help me with my return & had me call Best Buy online while she stood at the entrance instead of providing her attention to me the customer. Issue was not resolved after waisting my time on the phone & in the store for 45 mins. I was trying to return an item I purchased about 2 months ago which should have been fine since I’m a Best Buy member. But due to the membership not renewing the month before I was unable to return. Best Buy please do better. Even after being a member for years and having a credit card there you still treat your customers like trash. I will definitely be closing my credit account and avoid shopping at Best Buy.
Tabitha A
October 10, 2025
4 out of 5
Dont have near as much audio/visual equipment as they used to, but thats to be expected I suppose.
Danny G
October 07, 2025
5 out of 5
I just visited Best Buy and want to recognize Ashley for her outstanding service. She was incredibly patient and knowledgeable while helping me find the right desktop and monitor. Ashley took the time to explain the features and made sure I was completely satisfied with my purchase. Thanks again, Ashley — Best Buy is lucky to have you on their team!

About Best Buy East Houston

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