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Best Buy East Houston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
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Find Items in This Store
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Frequently Asked Questions About Best Buy East Houston
How do I check product availability at the East Houston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Houston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Houston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Houston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2315 reviews)
ESMERALDA
October 26, 2025
5 out of 5
Muy contenta y agradecida con la chica que nos atendió a mí y a mi esposo .. compré lavadora y secadora y Jacky nos explicó muy bien todo quedamos demasiado satisfechos … Gracias Jacky 🙏🏼
Nina H
October 25, 2025
1 out of 5
They have the worst customer service, down to the manager named Sunny.
She did not care to help me with my return & had me call Best Buy online while she stood at the entrance instead of providing her attention to me the customer.
Issue was not resolved after waisting my time on the phone & in the store for 45 mins.
I was trying to return an item I purchased about 2 months ago which should have been fine since I’m a Best Buy member. But due to the membership not renewing the month before I was unable to return. Best Buy please do better. Even after being a member for years and having a credit card there you still treat your customers like trash. I will definitely be closing my credit account and avoid shopping at Best Buy.
Tabitha A
October 10, 2025
4 out of 5
Dont have near as much audio/visual equipment as they used to, but thats to be expected I suppose.
Danny G
October 07, 2025
5 out of 5
I just visited Best Buy and want to recognize Ashley for her outstanding service. She was incredibly patient and knowledgeable while helping me find the right desktop and monitor. Ashley took the time to explain the features and made sure I was completely satisfied with my purchase. Thanks again, Ashley — Best Buy is lucky to have you on their team!