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Best Buy East Houston
Services Offered
Geek Squad Services
Windows Store
Apple Authorized Service Provider
Trade-In
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy East Houston
How do I check product availability at the East Houston Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local East Houston Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy East Houston stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the East Houston Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2223 reviews)
Jesus L
February 11, 2025
1 out of 5
I hate shopping in this location the most, they are always understaffed, if someone comes to help you and you tell them give a few to look at the models, you've lost the only chance you had to even make a purchase. These people dissappear like it's a magic act!!! Standing for 20 minutes for me to be told " the item isn't available" is such BS. Staff moves like they get charged by the step and the electronics knowledge is abysmal. Do better.
Response from Best Buy
February 11, 2025
Hi Jesus,
Thanks for sharing this review with us here. I'm concerned to hear about this experience, and that the service you've received from us hasn't met expectations, which I understand would be frustrating. We'd be happy to discuss this further with you to ensure this is documented and addressed properly, and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64802525.
Thanks,
^Caleb
justin h
February 09, 2025
4 out of 5
This was a typical Best Buy inside. We went looking for a tv as ours decided to quit one day. The sales team was amazing and very helpful, letting us know of some new features and showing us the difference between units. At the end of the day we got a tv that was much better than the original unit we were looking at, and we’re able to do this for less money.
Don P
February 08, 2025
2 out of 5
The staff seemed more worried about messing with their phones and talking to each other than anything else.
Response from Best Buy
February 09, 2025
Hello.
Thanks for reaching out and providing your feedback. We are saddened to hear that this was your experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64793403" and share your full name, email, and phone number.
Thanks,
^Jacob
Dustin
February 07, 2025
1 out of 5
Best buy in general is terrible. But this location might be the worst, don't bother calling to ask for availability they lie!
Response from Best Buy
February 07, 2025
Hello, Dustin,
Thanks for reaching out and providing your feedback. I am saddened to hear that you were misinformed by our call center. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64787290". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron