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Best Buy Copperfield
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Copperfield
How do I check product availability at the Copperfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Copperfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Copperfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Copperfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3224 reviews)
Vanessa's 5
July 25, 2025
3 out of 5
I’m disappointed with my recent experience at Best Buy. I wasn’t able to use the $15 rewards I received for my purchase, and the associate didn’t ask for my rewards number so I could get credit on my purchase. As a result, I ended up paying full price, which was frustrating. I value Best Buy for its products, but I hope the team improves customer service by being more attentive to reward members and ensuring we can use our earned rewards.
Response from Best Buy
July 25, 2025
Hi, Vanessa,
Thank you for taking the time to share this review here, although we hate to hear you were unable to use your rewards. We would like to learn more about this experience, and see if we can help.
To get started, please send us a message on Facebook (https://bby.me/tknbk2), Twitter/X (https://bby.me/rmbu4t), or Instagram (https://bby.me/xu10xw). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: #20330. We look forward to hearing from you!
Regards,
^Katie
Deven K
July 22, 2025
1 out of 5
Recently bought a new dryer from Best Buy and it was leaking on my floor immediately after Best Buy installed it. Had to schedule someone from Best Buy to come and look at it. They took a week and a half then just blamed it on condensation from the dryer vent or something in the wall. I had to schedule an appointment with the builder of my house to inspect the exhaust vent this took another week. We pulled the dryer away from the wall and confirmed the water was coming from under the dryer. I tried returning the dryer and they wouldn’t accept it because is was the 17th day since installation.
Save yourself the hassle and buy your appliances somewhere else.
Gene G
July 18, 2025
5 out of 5
Not much customer service, great products
Crystal M
July 15, 2025
5 out of 5
Employee are stunning