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Best Buy Copperfield
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Copperfield
How do I check product availability at the Copperfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Copperfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Copperfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Copperfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3097 reviews)
L G
November 19, 2024
5 out of 5
The Best Buy representative was excellent—friendly, professional, and very knowledgeable. Great customer service experience!
Carla M
November 18, 2024
1 out of 5
DO NOT WASTE YOUR TIME BY GOING HERE.
If I could give this place a 0 star I definitely would. I bought a laptop not even a month ago and it stopped charging I went in to get help from GEEK SQUAD only to be faced with a man who was not helpful whatsoever. He didn’t care. Showed no compassion and didn’t help me at all !
Once again DO NOT WASTE YOUR TIME BY GOING HERE. HORRIBLE CUSTOMER SERVICE. NEVER AGAIN !
Response from Best Buy
November 18, 2024
Hello, Carla,
Thank you for reaching out to us here, and taking the time to share your experience here with us. We want all of our customers to feel welcomed and invited into our locations, and know how important excellent customer service can be. We would like to take a closer look into this with you to document any concern or feedback you may have here with our Social Team. Please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64442023
regards,
^Brandon
Tyler S
November 17, 2024
1 out of 5
Terrible customer service
Response from Best Buy
November 17, 2024
Hello, Tyler,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores. We try to pride ourselves in ensuring we provide great customer service, and I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64437930. We look forward to hearing from you.
Sincerely,
^Deysha
Griselda M
November 15, 2024
1 out of 5
I went to Best Buy today looking for a portable charger. And I waited for an older men with glasses to assist me. He ignored me. And asked the other customers before me. He provided me awful customer service. Will not be coming back. The employees lack customer service at this location. He didn’t even let me look at product I was trying to buy. I understand the security measure but I wanted to look at what I was trying to purchased.
Response from Best Buy
November 16, 2024
Hello Griselda,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64432430.
Kind regards,
^Aaron