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Best Buy Copperfield
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Copperfield
How do I check product availability at the Copperfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Copperfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Copperfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Copperfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3250 reviews)
A &
August 28, 2025
1 out of 5
The service is horrible, nobody to assist you with anything. Everyone on their phones doing miscellaneous stuff and not caring for their customers.
Dugie F
August 14, 2025
1 out of 5
Bought a $50 HP printer not even six months ago, and it randomly started to spasm out. Couldn’t bring it in nor could I get it swapped out. Had to call customer only for them to jokingly tell that I had to cough up $30 to send someone to inspect it, and then if that person can’t fix it then they’ll ship me one. Last time I’ll waste my money with BestBuy and their joke customer service. (And yes I did all of the steps for troubleshooting and even let them to hack into my computer for them to try and do more troubleshooting as well.)
Response from Best Buy
August 14, 2025
Hello, thank you for leaving us a review on Google. I had to replace my printer last year, my previous one lasted much longer so I was surprised with this one. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #29277".
Regards,
^ Josh
Facebook (https://bby.me/eqei7e)
Twitter/X (https://bby.me/gwkddw)
Instagram (https://bby.me/owpb70)
Jon J
August 07, 2025
5 out of 5
Our interaction with the geek squad was above and beyond at the Copperfield store, thanks guys for your expertise and patience!!
juan r
August 07, 2025
1 out of 5
A very bad experience, My wife went to replace the screen protector of her phone that was in good working condition. when the technicians gave it back to her the screen was black halfway and they told her that she had to call the insurance to have it fixed and that she should come back the next day to speak with the manager because he wasn't there. the next day she returned and as expected the manager told her to come back later because he had to investigate and that he was going to call me. at the end of the day they offered her a used phone that of course my wife did not accept and they ended up giving her a card for $ 600.00 and now I have to spend another $ 800.00 to replace her phone all due to the ineptitude of the technician and the manager what a nightmare 😠😠
Response from Best Buy
August 07, 2025
Hello, Juan,
thank you for leaving us a review. It saddens me to hear that your wife's recent experience with us was not a positive one. I understand the importance of trusting someone when it comes to repairs. We appreciate your feedback, and would like to formally document her interaction. Please have your wife reach out to us via social media. Our team would be happy to assist her on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #25892” when reaching out on social media.
Regards,
^Ruby