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Frequently Asked Questions About Best Buy Copperfield
How do I check product availability at the Copperfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Copperfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Copperfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Copperfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3376 reviews)
Austin W
August 10, 2026
5 out of 5
Purchased a MacBook Pro for Video Editing and had great customer service with Michael, which helped me choose the best model for my needs!
Jenny A
August 07, 2026
1 out of 5
The most unhelpful store I have ever walked into. No one asks if you need help, associates actively avoided helping (made eye contact and walked away). Will NEVER return.
Dr. T
August 07, 2026
1 out of 5
Title: Disappointed by downgrade and poor performance
My original printer (a model up) stopped working after just one year and was discontinued. To get the direct replacement, Best Buy wanted over $100 more than what I originally paid. Rather than paying extra for the same quality, I opted for this lower-tier model—and it has been a total disappointment.
It is painfully slow to print, frequently suffers from connectivity issues, and lacks a USB port to save files directly to a flash drive. The experience with both HP's product durability and Best Buy's replacement policy has been very frustrating. I am returning this unit and looking into other brands.
HP - Smart Tank Plus 651 Wireless All-in-One Cartridge-Free Supertank Inkjet Printer with 3 Years of Ink Included¹ - White
Purchase Date: 07/07/26
Reply to Best Buy:
You are correct, I was provided the dollar amount back and the comparable model was OVER $100 more. That’s the point! My model was discontinued after a year. For the comparable model (too feed, usb connection, etc) same as the one I had, I would now have to pay an extra $100+. It’s insane.
Response from Best Buy
August 08, 2026
Hello,
Thank you for taking the time to leave a review. It can be frustrating when your printer model isn't available for replacement. Customers are provided the dollar amount spent if no replacement is available. If you would like assistance with the terms and conditions of your protection plan, or would like to formally document your review, please send a private message on social media. Please include Google Review 200050 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
William A
August 06, 2026
1 out of 5
Went into Best Buy. A sales person for AT&T was overly aggressive and would not leave me alone after I said I was not interested. Asking for my I.D after I had already said I’m not interested. Not only that but he pretends he’s working for Best Buy asking me if I need any help just to switch the topic to AT&T without even assisting me. Wasting my time
Response from Best Buy
August 06, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.