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Best Buy Willowbrook
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4868 reviews)
Abdul S
January 16, 2025
1 out of 5
ThIs location is so bad customer service i have am regular customer but this location is so bad i saw 5 7 , employees no body will to help. Even i ask them, and they keep pointing somewhere over the. That was such a bad experience i waited 30 min, and none of the employees will work like if they dont get their salary
Response from Best Buy
January 17, 2025
Hi, Abdul,
Thank you for taking the time to leave this review here for us, although we hate to hear you had a hard time reaching support while shopping in-store. We would like to get some more details from you and ensure your feedback is formally documented within our Corporate system.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64690047. We look forward to hearing from you!
Regards,
^Katie
M
January 08, 2025
3 out of 5
Was there to pickup Computer that was dropped off Saturday that needed Microsoft Set up received a text Sunday that it’s ready but It wasn’t done had to wait 1hr to get it program and antivirus we wasn’t called to get info they needed you will think they will communicate better.
Response from Best Buy
January 08, 2025
Hello,
Thanks for reaching out and providing your feedback. Having to wait while your computer is setup can be frustrating, so I can understand your concern. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64655524.
Kind regards,
^Aaron
Charles R
January 04, 2025
5 out of 5
Dyson broke. Trying a corded Shark this time. Great Customer Service
Romina P
December 28, 2024
5 out of 5
Excelente atención de todos