Best Buy Willowbrook

The store hours on the website are completely different than what the stores show opening times are. It is 1-2 hrs, causing me to be late for work. This store does not open at all until 11am.

Got great service from the geek squad!!

We went to Best Buy to look, had great service.

Extremely Disappointing Customer Service – Curbside Pickup Was Anything but Convenient We ordered a TV for curbside pickup, expecting a quick, convenient, and hassle-free experience. Unfortunately, what we experienced was the complete opposite. When my wife arrived to pick up the order, she was told that the system was “down.” As a result, she had to get out of the vehicle and go inside the store, despite having our toddler in the car. This completely defeated the purpose of choosing curbside pickup in the first place. What made the situation even more frustrating was the cashier’s lack of initiative. He kept trying to scan the order instead of manually entering the order number, even though the system clearly wasn’t working. Another associate eventually had to step in and tell him to simply type in the order number. This unnecessary delay could have been avoided with a little effort and common sense. However, the worst part came after the transaction was completed. Instead of helping my wife load the TV onto a cart, the cashier simply left it on the counter, forcing her to find a shopping cart and handle the TV herself. To make matters even worse, the Middle Eastern or Hispanic associate (never got his name neither on receipt) then began eating chips and drinking soda right in front of my wife while she had to load and move the television by herself. Rather than offering assistance or showing even the slightest concern, he continued eating and drinking as though her situation were none of his concerns. Let that sink in: a customer arrives for curbside pickup with a toddler in the car, encounters a system issue, is forced to go inside, and then has to load the TV onto a cart by herself while the cashier employee casually eats chips and drink in front of my wife instead of offering help. Technical issues can happen, and we understand that. What is unacceptable is the lack of initiative, courtesy, and basic customer service shown throughout this experience. When a store’s system fails, employees should be looking for solutions and helping customers—not making an already inconvenient situation even worse. This experience was unprofessional, frustrating, and completely unacceptable. Management needs to address how employees handle curbside pickup issues and reinforce the importance of treating customers with respect and providing assistance when the service they requested cannot be delivered as expected. I would seriously think twice before ordering here again. A service that was supposed to be convenient turned into an unnecessarily stressful experience, and the employee’s lack of assistance made the situation even more disappointing than the system outage itself.