Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5060 reviews)
Michelle A
December 30, 2025
5 out of 5
Got help for options and able to make decion that worked for me quickly!
clayton g
December 29, 2025
5 out of 5
The staff is very knowledgeable and very helpful.
Angela W
December 29, 2025
4 out of 5
What can be soooo special about Best Buy? Nothing really!
They don't have military discounts and their total best buy member program is shitty!!!
Long P
December 27, 2025
1 out of 5
Customer service is really bad here
Response from Best Buy
December 27, 2025
Hello!
Thank you for your review. We truly understand how underwhelming it can be when you feel you haven't received the level of service you expect. We value your choice to do business with us and strive to always have the best customer interactions.
So that we can formally document your feedback, feel free to reach out to us on any of our social media links below. Be sure to include your Google review 95895.
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