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Best Buy Willowbrook
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5066 reviews)
Tricia M
January 09, 2026
3 out of 5
Had to return a TV that the sound went out in 2 days after purchasing. I asked for an even exchange. The customer service girl never spoke to me except to tell it it would be a moment to bring up the replacement and then to tell me I owe additional money. I asked why and all she said was, this is an unopened box. I declined and left. How can the call themselves customer service when they dont talk to you? I went back to talk to the manager and all he said was he would talk to her, blah blah blah
Danny P
January 08, 2026
1 out of 5
Geed Squad - I visited the Geek Squad 6 times and then had to pay for a home visit - and now worse off than when I started. Started with 4 issues - Copy feature in my Outlook email account stopped working - NOT fixed; Microphone stopped working - Fixed after I left the computer for the second time on my 5th visit; Stop saved documents from going to cloud - NOT fixed, Automatic spell check stopped working in Outlook - NOT fixed. After 6 visit I scheduled a home visit at an additional cost because my computer would not talk to my printer. Representative came, my computer talks to my printer but said I needed to go back to store for my other issues.
I stressed first thing at every visit that I do not handle change well, I am not versed in technology that is why I use Geed Squad and I want everything to look the same but work. When I got the computer back on the 6th visit and turned it on, I didn't recognize anything. Made me extremely mad and I needed help to turn it off it was that different. I previously would turn my computer on, the 8 icons would show up for me to click on for everything I did. I turned the computer on and the screen was blank. I have progressed some but still having issues and can not find documents and download to print. Still have other issues. When I bought this computer several years ago I had 2 home visits by a Geek Squad representative (the same one) who was patient and a good listener. I was extremely happy until my issues started. I did the same routing everyday. Where has that type of service gone?
Response from Best Buy
January 08, 2026
Hello, Danny,
Thank you for sharing your concerns with the features not seeming to function on your computer. Software issues may be difficult to diagnose as updates can change the function, or get rid of functions all together. We would be glad to look into your experience if you would like to reach out to us on any of our social media profiles below with Review 102355 for support.
Facebook (https://bby.me/2ppp6s)
Twitter/X (https://bby.me/46aef2)
Instagram (https://bby.me/knmgpe)
dybarra14
January 06, 2026
5 out of 5
Great service! Checkout person was a great help!
Michael M
January 04, 2026
3 out of 5
Amanda the sweet kind manager and she helped me and got the receipt but LaShondra very rude manager didn’t even want to help me do the return
Response from Best Buy
January 04, 2026
Hello.
We understand the frustration when an experience in one of our stores does not go as expected. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/bg14r7), Twitter/X (https://bby.me/vp4vj1), or Instagram (https://bby.me/q32sqs), and mention your Google review, 100459.