TERRIBLE CUSTOMER SERVICE.
I ordered a new Zfold 8 ultra, delivered to the store to be picked up by 8/14/26. They canceled the order on 8/13/26 before I got there, and returned the phone to Samsung. BEST BUY (WORST BUY) REFUSED TO FIX THE PROBLEM THEY CAUSED.
Response from Best Buy
August 13, 2026
Thanks for sharing your experience with us. We're concerned to hear about this situation and can understand your frustration with your order being cancelled. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/5QM1PX), Twitter/X (https://bby.me/lPIzR2), or Instagram (https://bby.me/c4CPIA) and mention your "Google review #202766," we'll be happy to look into this with you.
Staffes very very professional and helpful
Absolutely crappy store! A dozen employee standing around talking to each other. Has three different people to get someone to help me. After 15 minutes I gave up. I will just buy it on Amazon.
Response from Best Buy
August 06, 2026
Hello,
Thanks for taking the time to share your experience with us. We understand asking for help multiple times and seeing employees standing around, isn't a welcoming experience.
We'd like to look into this further with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/7Bq8Af), Twitter/X (https://bby.me/BYEJtF), or Instagram (https://bby.me/5MJ6T1). Please be sure to mention your "Google review #199347" in your message.