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Services Offered
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Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5182 reviews)
Roberto A
August 29, 2026
1 out of 5
The manager is rude, today I went to the Pokémon event and he refused to participate because I didn’t take my son and someone else if it was worth it
Chris F
August 29, 2026
1 out of 5
Showed up right at 12 for the Pokemon event. With not a super long line maybe 30 to 40 kids in front. Ran out before even half there. Disappointed for my kids that Best buy underestimated a kids give away for a very popular game, that was to run from 12 to 2.
Response from Best Buy
August 29, 2026
Hello,
Thank you for taking the time to write a review. It can be frustrating when a item is limited quantity, so we understand your disappointment. If you would like to formally document your review, please send a private message on social media. Please include Google Review 215081 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Marco A
August 29, 2026
1 out of 5
I wish I could put cero stars.. I drop off my ps5 3 weeks ago explaining the issue with a video as well of the problem, and the problem for the controler as well. I waited 3 weeks but they said supposed to be it was fixed i have to see that later when I play the games but they didn't fix the controler even then knew from the first day that was a problem with the joystick I asked for a replacement and they denied even when it was there fault and even having the geek squat protection plan.
The manager James was not helpful at all and all the times putting excuses to not replace the ps5 console or even the controller
I won't buy from this store anymore
Response from Best Buy
August 29, 2026
Hello,
Thank you for your review. It can be disappointing when an item isn't working after service, so we understand your frustration. If you are in need of assistance, please send a private message on social media. Please include Google Review 215008 in your message.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Matt R
August 28, 2026
5 out of 5
They have great products and helpful staff.