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Best Buy Willowbrook
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4972 reviews)
Catherine H
July 29, 2025
1 out of 5
My husband went in to dispute a charge on a credit card charge that he didn't give permission to use. The 2 girls at register could not help him and then one started to ignore him. They asked if he wanted to talk to a manager, he said yes. The one came back and said both managers are busy and cant help you so go call this number to see if they can help. That is a very poor way to run your store if managers are not willing to even talk to people. Or these 2 girls that didn't know anything or the one that started to ignore him. Best Buy do BETTER!! ALSO, dont run cards with a charge if the person is not giving you the authorization!! That is Fraudulent!!
Logan P
July 28, 2025
5 out of 5
I took my computer in to have a cracked screen replaced. They serviced my computer and even helped me get a manufacturer warranty in place before I paid for the repair so it would be more cost effective for me.
Melissa B
July 25, 2025
5 out of 5
Kind, accommodating and helpful! Need to find the receipt so we can praise the kind lady who applied professionalism and patience while navigating our complex purchase!
John L
July 21, 2025
5 out of 5
Very professional and helpful....