Best Buy Willowbrook

Never go to this Best buy and their geek squad and pay for them to install your screen because then they will scratch your actual phone screen and say you did it even though it was pristine when you brought it to them and it was literally bought that same day. They will do nothing except blame you for the scratch because they're magical cameras that can somehow see that kind of detail in the back. However, they wouldn't watch when they actually did it only whenever it was in the back and I gave them the time on my receipt to review from. They did it when they took my phone because you know the properties of diamonds can scratch diamonds, well the same glass can scratch the same glass and you stacked my husband's phone on top of mine and it lines up perfectly with the camera and I didn't do it, they did. I would very much like someone from corporate to speak to me. I will be reaching out to them if they don't. I am not letting this matter go, I will be refunded for this outrageous bull. Also, do not tell people you cannot show them the camera when it's out on display every day for anybody just to see as they walk by because it's in the middle of the store. They took my phone and said they'd have it for 5 minutes and they tried to hide what they did because they had it for nearly 20 and I had to go get it from them because they weren't bringing it and we're avoiding us. When I got my phones back they tried to stop my husband's on top of mine again and I wouldn't let them because I'm sure he was trying to hide what they did as well. If they're going to do a screen install, they should absolutely never, ever take them into the back and I was pissed about that too. My screen was pristine when I gave it to them and he even admitted to that, but they still won't do anything. Never go to this Best buy. They also lied about AppleCare saying oh bring it back to the store they bought it from because that was not in the notes and they also didn't put that they scratched in the notes they implied it was there, I know this because the Apple store would actually be open and honest with us. I would have had a screen installed there, but they didn't have the screen I wanted. Photo is the scratches underneath a new screen protector that they tried to imply was hair and that I had them take the screen off to show it wasn't, then they also tried to backtrack and say we were saying it was a hair and they thought it was a scratch and that we took the screen off and the crack screen was ours and all this other bull. Every time I would interrupt to correct them that no, we said it was definitely not a hair and your other guy took the screen off and then confirmed that it was a scratch and so on. They will try to put words in your mouth. They kept taking my phone out of my view and I really am pissed about that too. They took it to a manager's office and again out of my sight. Why would any good assistant manager take a customer's property out of their sight when there is already an issue??? Massive lack of judgement and needs to be addressed. Zero stars if I could.

Store was clean and staff ready to help.

Came here to pick up and return a TV the service is good

They are hungry for helping everyone you might get asked 10times if you need help haha would recommend this Best Buy