Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(5195 reviews)
Harris N
September 26, 2026
2 out of 5
Took my computer in for a scheduled repair and they refused. Had to take it somewhere else.
Response from Best Buy
September 26, 2026
Hi there. Being refused an appointment can be a frustrating experience, so we understand being upset at having to take it somewhere else. We'd like to hear more about this and ensure this feedback gets to the right place. Please reach out to our team on social media. Please include Google Review 226858 when reaching out.
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
MARK H
September 20, 2026
5 out of 5
Knowledgeable reps helped with my detailed questions and ultimately helped me decide on my preferred product. Thank you
Becquer P
September 13, 2026
4 out of 5
Con el servicio un poco insatisfecho.
Naomi V
September 09, 2026
5 out of 5
Excelente tiendas la atención perfecta muy amable el personal todo l9 que busque en un solo lugar excelente