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Best Buy Willowbrook
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Sony Experience
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Frequently Asked Questions About Best Buy Willowbrook
How do I check product availability at the Willowbrook Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Willowbrook Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Willowbrook stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Willowbrook Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(4811 reviews)
Kirk C
November 26, 2024
1 out of 5
The store clerk Joshua was amazing. The rest of the staff not so good. They screwed up by delivery by not sending enough support to move the appliances upstairs (3stories) yes, it was noted on the order. Now they are telling it will be after Thanksgiving before they deliver the appliances. This is a result of being under staff and watching your customers suffer. Shame on you Best Buy.
George N
November 26, 2024
5 out of 5
I can’t say enough about the excellent service I received at Best Buy recently. After a frustrating experience at the Apple Store, where I was told I’d need to wait 20 minutes just to buy an iPhone 16 (even though I knew exactly what I wanted), I decided to leave and try Best Buy instead. And I’m so glad I did!
From the moment I walked in, I was greeted by no less than four friendly associates who were eager to help. They guided me through the process quickly and efficiently. In under 15 minutes, I walked out with a brand-new Galaxy S24 Ultra and couldn’t be happier with my purchase. The associates were professional, knowledgeable, and genuinely seemed to care about making the experience smooth and enjoyable.
The contrast between the two stores was stark. While the Apple Store made me feel like my time wasn’t valued, Best Buy treated me like a priority. If you’re looking for great service and a team that’s ready to assist, skip the Apple Store and head to Best Buy. They’ve earned my business and my loyalty.
Highly recommended!
Melanie V
November 24, 2024
1 out of 5
I just made a simple purchase today of 2 headphones and a smart watch. Charged it on my card so no money handling. When I got home the watch wasn’t in the bag. I normally do not do reviews but this made me mad. Most people have difficult jobs however being a cashier is not a difficult job especially if you’re just scanning the product and putting it in a bag. If you can’t do that correctly then you shouldn’t be doing that job. Maybe I could understand it if it was busy but there was no one else in the line! Talk to your associates so your customers aren’t having to come back to your store because we’re trusting your associates to do their job correctly.
Response from Best Buy
November 24, 2024
Hi Melanie Vargas,
Thank you for taking the time to share your feedback. I can understand how frustrating it must have been to come home and realize the smart watch wasn’t in the bag, especially after trusting everything was handled correctly during checkout. While we believe in the intelligence and dedication of our employees, mistakes can occasionally happen, and your experience highlights an area where we can improve our processes to better serve our customers.
I’d like to assist you further to resolve this matter. Please connect with us by sending a private message on one of the following platforms: Facebook at http://facebook.com/BestBuy, Twitter/X at http://twitter.com/BestBuySupport, or Instagram at http://instagram.com/BestBuy. In your message, include your full name, phone number, and email, and mention that you’re reaching out about your "Google Review." Be sure to reference the conversation number 64469308 so we can quickly look into this for you.
Thank you again for bringing this to our attention. I look forward to helping make this right.
Best regards,
^Magee
Chris C
November 23, 2024
5 out of 5
Got help from geek squad. Many people are getting help. Next time, I will make an appointment for help. EXCELLENT SERVICE