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Frequently Asked Questions About Best Buy Sharpstown
How do I check product availability at the Sharpstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sharpstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sharpstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sharpstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3697 reviews)
Julie G
July 11, 2026
1 out of 5
I had a very disappointing experience with Best Buy and its customer service.
On May 4, 2026, I purchased a Samsung monitor that retailed for $999.99 and used a valid $500 promotional discount code. After the discount and taxes, my total came to $541.24.
After receiving the monitor, I realized I had ordered the wrong model. On May 7, 2026, I went to the Best Buy store at 8210 S. Gessner Rd in Houston to exchange it for the correct monitor. During the exchange, I was specifically told by Best Buy employees that my $500 promotional discount would transfer to the replacement monitor.
Unfortunately, that did not happen. My Best Buy/Citi credit card account ended up showing charges for both the original purchase and the replacement monitor, creating an incorrect balance and effectively causing me to lose the $500 promotional credit I was promised would be honored.
I have spent hours contacting both Best Buy and Citi, but I have received conflicting information and no meaningful resolution. This situation should have been a straightforward exchange, yet I have been left dealing with incorrect charges and poor follow-through from customer service.
I expected Best Buy to honor the promotional credit that was promised during the exchange and to correct the billing issue promptly. Instead, the process has been frustrating, time-consuming, and disappointing. Based on this experience, I cannot recommend shopping here.
Response from Best Buy
July 11, 2026
Hello, Julie,
Thank you for reaching out to us here. We understand how important a return exchange can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 186083.
Facebook (https://bby.me/pliV0l)
Twitter/X (https://bby.me/881Vsx)
Instagram (https://bby.me/fqqMwr)
We look forward to assisting you there.
Leticia L
July 10, 2026
5 out of 5
Vale la pena comprar cualquier producto en la tienda. Lo que es muy pequeña y la oferta es poca.
wilmer g
July 09, 2026
5 out of 5
Atención excelente
Eric W
July 07, 2026
5 out of 5
Ashley was amazing