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Frequently Asked Questions About Best Buy Sharpstown
How do I check product availability at the Sharpstown Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Sharpstown Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Sharpstown stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Sharpstown Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3734 reviews)
Lola O
October 06, 2026
1 out of 5
Worst Best Buy experience so far. Avoid if possible.
(Read other reviews and realize this is a pattern, except for what seems like a fake 5-star that's promoting the team.)
My experience: midday week visit and it seemed they were understaffed ...or not? 🤷🏾♀️
In any case went to ask an associate(had scorpion tattoo and sleeve) a question, starting with a greeting; at no point did she mention that I should wait for someone else. She made eye contact for a second and then just continued what she was doing while I was talking to her side profile. Fun.
Without acknowledging me AT ALL, she called someone over, "hey.. come here" and just points in my direction.
Then someone comes over to tell me they were busy and I should wait. I don't mind waiting, but why couldn't the 1st associate say that? If I interrupted her, 'just a second' takes JUST a second to say. And the 2nd associate didn't even acknowledge how rude the first was; seemed to be modus operandi.
0/100 customer service. It was highly disrespectful and hey, if you don't want to deal with people, I'm sure there's work to do in inventory/away from the floor.
Olyn
October 03, 2026
5 out of 5
It was a shot in the dark, but they had the part! This was a best buy that had an auto install shop as in the old days! Great!
Tu N
October 03, 2026
5 out of 5
Great customer service and understanding team members. They have great communication skills and are very knowledgeable with handling tech matters. Keep up the good work Bestbuy
Marcia B
September 29, 2026
5 out of 5
Excelente atención y servicio