I bought a great washer and dryer - top of the range, expensive AI units in preparation for our forever home from this store in January 2024. I had to exchange the gas dryer for an electric dryer in the first week which Best Buy agreed to do as their was no gas in our rented property or in our forever new home. Best Buy exchanged the gas dryer for same model electric version which I had ordered and installed it. Fast forward to March 2026 this week when we finally moved into our forever home and I find out our dryer doesn’t dry properly as it was a GAS dryer!!! Not the electric I ordered and paid for!!! Checking all receipts I had confirmed that I paid for an ELECTRIC dryer and they came and delivered a different gas one (incorrectly) and then installed it plumbing to the gas line (mistake #2) even though the ticket said electric!! So my receipt model and actual delivered model do not match. On calling Best Buy they say they cannot do anything as it falls out with thier 15 day exchange policy so now I have a $1600 unit that I purchased sitting useless as I am not allowed to plumb gas into the house and now drying clothes at a washteria. No ownership or responsibility from Best Buy that they made a mistake, and no attempt to compensate me for thier mistake with either a replacement or a discount on a new model. Terrible.
Electronics retailer and more
It’s Best Buy. If you have been to one you been to then all
They didn’t have the fuse I needed, but gave me a good idea where to get it. I always leave Best Buy satisfied and have bought many electronics from them.