I wanted a laptop, checked online and saw it’s available at this store. Went there but was told by a sales (Chris) it’s not available. He also told me to go to another store quite a distance away. Not sure if I was given the correct info, I came home and checked online again, also called the Bunker Hill store and found out they had quite a few in stock. So I went to the Bunker Hill store again, talked to a couple other sales, and it’s indeed available. When I saw Chris again and asked why he was telling me otherwise, he blamed it on the system. Should I give him the benefit of the doubt? Or maybe someone was playing a prank with customers on the job?
Response from Best Buy
April 11, 2025
Hello,
Thanks for taking the time to leave your feedback. Receiving accurate availability of the items you need should be an easy process, so I can understand your disappointment. We would love to formally document your experience, and do what we can to further assist you. If you have a minute, you can reach out us to in a private message or a DM through our social media. You can contact us here:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
When you message us, please include your full name, phone number, email, and a copy of your Google review number #65033503. We look forward to working with you.
Regards,
^Aaron
Friendly staff
Needed to upgrade my pc and found the perfect parts at bestbuy.
Fast pick up and staff ready to help with any questions.
Excellent service, the personal is always ready to help and very pleasant.