Went in to see if they had a better deal than Costco for a TV I wanted. They did. Before I paid DJ noticed the same brand had a better model for sale at a better price so he said if we wanted to see it. It was better and more affordable. I only took off a star because its advertisement was not visible. Otherwise everything else was smooth.
Fast, efficient, exactly what I looked for, I reviewed the item I wanted it's availability on lines and once there in and out took 5 minutes
I brought back my projector for repair in the store December 2026. It is now April and I still don’t have my product back. Apparently they sent it to another place for a repair but don’t have access to the place to call to get a real updated time for completion. I’ve called the one 800 number and the one 800 number wants me to go back to the store. I have literally been robbed for $1000 from this location. I highly recommend no one go to the store highly untrustworthy. I guess k have to go to small claims court or something.
Response from Best Buy
April 19, 2026
Hi Arthur,
Thanks for sharing your experience with us. We're concerned to hear about this situation and can understand your frustration regarding the extended repair time on your projector. If you can send a private message on one of our social media platforms, Facebook (https://bby.me/jxYvvT), Twitter/X (https://bby.me/jdHnWZ), or Instagram (https://bby.me/3OlBAg) and mention your "Google review #143529," we'll be happy to look into this with you.
This store has all electronic items on lock down. We could not even see a camera we was interested in buying. They would not unlock it from its place. They said they had large thefts recently. Guess maybe they was implying we are or look like thieves... shopping elsewhere. Not sure how they expect to sell anything if you can't even hold it or try features etc...