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Best Buy Bunker Hill Rd
Services Offered
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Frequently Asked Questions About Best Buy Bunker Hill Rd
How do I check product availability at the Bunker Hill Rd Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bunker Hill Rd Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bunker Hill Rd stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bunker Hill Rd Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4649 reviews)
Lina M
March 19, 2025
5 out of 5
I came in on a wednesday afternoon there was no one in the store. I asked 3 different employees to help me and they never came until Joshua from samsung did he was very nice even though i wasnt even buying something in his section
Yisell O
March 18, 2025
1 out of 5
I am writing to express my disappointment and frustration with my recent experience at this Best Buy store located at Bunker Hill. We needed to pick up an online order today and no representative notified us of the extended wait time (1 hour), despite having provided our contact information during the online ordering process.
This lack of communication led to an unnecessary and lengthy wait, causing us this inconvenience and wasted time.
I believe it is essential for Best Buy to improve its communication and customer service standards to prevent such incidents in the future. As a customer, I expect transparency and timely updates regarding my orders.
I hope you will take my complaint seriously and take necessary steps to address this issue.
Sincerely,
Yisell Oro.
Response from Best Buy
March 18, 2025
Hello, Yisell,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important an order pick up can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64941664
regards,
^Brandon
Chad D
March 16, 2025
1 out of 5
Came to pick up an order made through Samsung.com at 8pm on 3/12 with email confirmation. Sat thru the order pick-up line for 30 full minutes waiting for three associates with deer-in-the-headlights look just to tell us they can't find our order. Since they didn't have stock at this store, they instructed us to cancel thru Samsung, in which we did the same evening. Fast forward to today (3/18), this Bestbuy store marked our order as "picked up" in the system which is not allowing Samsung to process the refund for the initial cancellation.
Either something fishy is going on with the order pick-up process and the associates, or we're dealing with flat out incompetency. Pick your poison at this location.
Response from Best Buy
March 17, 2025
Hello, Chad,
Thank you for taking the time to reach out on Google with a review. I can definitely understand wanting an online order for pickup in store to be a smooth and seamless processs. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review 64934781 in your message. You can find us here:
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
We hope to hear from you!
Respectfully,
^Ryan
Charles R
March 16, 2025
1 out of 5
your phone option suck! 😡
Response from Best Buy
March 16, 2025
Hi Charles,
Thanks for sharing this review with us here. I'm concerned to hear you feel this way, though I can understand your disappointment if you weren't able to get what you needed in our store. We'd be happy to discuss this further with you to ensure this is documented and addressed properly and provide any further assistance that you need. If you'd like to do so, please feel free to reach out to us on one of our social media channels so our team can assist.
We can be reached on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). Please include your full name, email address, phone number, and the Google Review #64933928.
Thanks,
^Caleb