Best Buy Atascocita

I went to the Humble location across to Deerbrook mall yesterday and had great service - figured it would be the same in Atascocita….i assumed WRONG. Walked in asking to trade in my MacBook and the greeter said I had to go to Geek Squad. Strange because in Humble a regular employee was able to help me with my trade in but ok. I walked over to the Geek Squad where there was a line of 4 people with 1 person helping customers. Meanwhile, the rest of the Best Buy employees (I counted about 5 others) are on their phones, playing with a tennis ball, etc… 2 more people showed up behind me making the line a total of 6! Having stood in line for 20-25 min, I contemplated going to Humble but suddenly another Geek Squad associate showed up. Judging by the other reviews, plenty others seem to feel this way, not sure why the store runs this way - very different from the other Best Buy location which is disappointing. Will NOT be returning here. 1 hour later, I was able to trade in my laptop. thanks to the Geek Squad for trying to keep up with customers.

Horrible service by the Geek Squad. I will NEVER buy any apple products from Best Buy again and will go straight through Apple instead. Apple fixed Geek Squad's mistake for free. Go to Apple and stay away from Best Buy for anything that may need to be serviced via geek squad - Apple customer service is way better and this locations Geek Squad did not help or in my opinion even do their job. My apple watch broke maybe 5 days before my apple insurance expired which we bought in store when we bought my watch. We went in to see about getting it fixed and the guy working said I didn't have the apple care. We told him we bought it when we bought the watch in best buy and he said we need to call best buy customer service. We left and came back that same night to show him our best buy account that has a recited for the apple care showing we purchased it. He said he can see where we purchased it but there was nothing he could do and for us to call best buy. The next morning I called best buy and they confirmed they can see I purchased it and I should be able to get my watch fixed with apple care, they made an appointment for me to go into geek squad so I went back. Once back the manager got involved, called apple and said it was an issue with whoever put in the apple care and blamed it on apple. They said that when they called apple - apple said they would fix and for them to send it in. They took my info charged me $75 and printed a receipt that had someone else name, address, and phone number listed so I asked him before I left if I had the wrong receipt because that is not me? He said it is a fake name and address they created but it doesn't matter because they will send the watch back to the store and they'll call me. It didn't make sense but I just left it and left this was 3 days before my apple care expired and it was already being sent in so it should have been fine. I waited 3 weeks and heard nothing from best buy so I went back in to ask about it and they said that apple denied it and there was nothing they could do, that they tried to call me but the number was not working - because they were calling the fake number THEY CREATED. The date on the receipt said they didn't even try to send it in to apple until Oct 23rd. I brought it in on Oct 7th and the apple care expired on Oct 11th. So they sat on it for 3 weeks to sent in after then said Apple denied it. I left and called Apple who said they never got a request or anything from Geek squad and they never denied a request. Luckily Apple pretty much said that what Geek Squad was saying was not adding up and they offered to fix my watch for free. I will never buy any apple products from Best Buy again and instead will go straight to Apple. - In response to the store's response, I will not be needing any help since Apple fixed it and said that Geek Squad NEVER sent in a request or anything but regardless, Apple was able to take care of it and fix the issue while Best buy did nothing.

Let’s start with the MANGER Kaylen or Katie they both are acting like Ms and Mr Uncle Tom I was looking for a gift card an store worker advised me to buy well I couldn’t use it for what I was told I could I brought the gift card back noticed the man that sold it to me he told me I had to call in do a gift card request them come back to the store this is my third trip to Best Buy the request gift card line said it was safe to return I go back to the store and the bald head guy was super rude I’m nicely explaining this is my 3rd trip back I told him who told me to do all these steps he kept cutting me off as a manager saying no we can’t return gift card so the other guy in the background with the dry Jheri curl is being a brown nose boot licker Not trying to hear me out he wanted to follow the leader and be just as rude. But he was extremely nice to every other race that walked in. Then I had to get mean and look like the bad guy. I don’t think he should be a manager AT ALL

No debería de darle ninguna estrella, si pides algo asegúrate que este disponible que no te vendan un producto que esta terminado, pura basura al ir a comprar algo y esperas más de un mes para que no te den respuesta de tu pedido, simplemente no saben porque venden algo si no está disponible, deberían de nisiqueira trabajar ahí si no saben como lidiar con los clientes.