Michael D
December 30, 2025
I used to love to go to best buy, now it's like why bother. Went in to buy a case and a set of bose ear buds but after a half hour of waiting for someone to help be, I gave up. Found them cheaper on Amazon. $70 ,,, I can wait until tomorrow. BTW did ask the supervisor, gave a lot of excuses, but didn't offer to take 2 minutes to grab the ear buds out of the case.
Found a good deal on air pods.
Flexible & helpfull staff.
Deedee M
December 19, 2025
I placed a $330 order on BestBuy.com unbeknownst to me through a third-party marketplace seller. The item was never shipped, no tracking information was provided, and the seller was unresponsive.
I contacted Best Buy customer support and in store and was informed they could not resolve the issue and that I would need to pursue a chargeback with my bank due to non-delivery.
Posting this to encourage customers to confirm items are sold and shipped by Best Buy, especially for higher-value purchases.
Response from Best Buy
December 19, 2025
Hello!
Thank you for sharing your feedback. It's understandably concerning when an order doesn't arrive as expected. We'd be happy to look into this further to see what we can do to help.
Feel free to reach out to us on Facebook: https://bby.me/o5fmoh, Instagram: https://bby.me/009wo5, or Twitter/X: https://bby.me/ji35if. Be sure to mention your Google review 91347.