Best Buy Atascocita

RE: Delivery of a Refrigerator This experience leaves me believing that best buy has severe deficiencies within their operations / logistics department. Mistakes and issues with products will arise, due to the infinite amount of moving pieces around a retail store. I completely understand the margin of error that may occur within the process of logistics. However, I would hope that accountability comes with the errors of a corporate retail store. I had a refrigerator delivery scheduled for Monday (12/8), so took the day off of work so that I could be present. Delivery arrives at approximately 1000 hours. The driver, after unloading and removing from the box, brings to my attention multiple dents on the front of the refrigerator. I advised the driver to take it back and that I wanted another one delivered by the end of the day. He had customer service call me. I demanded delivery on the same day. They insisted this wasn't possible and that Wednesday 12/10 was the first available day. I argued that this was unacceptable and that now I would have to take another day off from work. Again, they insisted Wednesday 12/10 was the first available date. So, I take another day off of work. Wednesday arrives, I call about an updated delivery time and am told that the refrigerator is not in stock. Ok, another logistical error. I demand they make this right by at the least delivering me another refrigerator to use until the product I ordered becomes available and a date is set for delivery. Beware, this all occurs with customer service and multiple periods of being put on hold for anywhere between 10-15 minutes, while I am transferred or put on hold so the case can be reviewed. Anyway, they refuse to deliver a temporary replacement refrigerator. I demand a supervisor calls. They call about one hour later, but I miss the call. The gentlemen leaves me a first name only and advises I call back on the customer care line. Why no direct call back line? I locate a number to the corporate office, hoping to reach someone in quality control. That number, through various steps, connects me to customer care. So, I speak to "customer care" and go through a similar holding pattern as mentioned above. Again, they are not willing to deliver a replacement refrigerator, despite having me on the original delivery schedule for the current day. Next, I demand at least a 25% discount, considering the mishaps of best buy and the fact that I will have to take a third day off of work. I receive no assurances to a discount, but only "well, we will be able to provide some sort of discount". At time of this post, I still have no delivery date. I was told a date was not available because they have no idea when the refrigerator will arrive. And...this refrigerator was ordered the last week of October, along with a deposit. So, I leave you simply with a "buyer beware" post to maybe cause some pause in your decision making to use best buy for the acquisition of an appliance. I find this behavior and lack of competence unacceptable. I find their lack of willingness to take any accountability unacceptable. Again, buyer beware.

Worst customer service. Damian Galek has no idea of taking care of a customer. Bought a damaged Tv and he refused to exchange it even after we showed him there was NO care stickers on the box like he claimed. He refused to give me his district supervisor number claiming he was the top. There is always someone higher. He actually admitted that it was ok for a customer with a broken tv not be able to return it due to his employee not explaining the proper way to transport a tv. I got the tv exchanged but not thru him. So if you want problems returning an item he is the right man to see

Very clean and organized store. The employees are knowledgeable and helpful

Horrible Experience – Unprofessional, Inconsistent, and Discriminatory Treatment I purchased a 75" TV online for curbside pickup at the Atascocita location on Black Friday. My 7-year-old son and I arrived for pickup, and the young employee who brought the TV out stated that if the TV was laid flat during transport and not kept upright with straps, it would be non-returnable. This immediately struck me as odd—there’s no realistic way for a store to enforce or track how every customer transports a TV. I explained that I did not have straps and asked if I could purchase some inside. He told me they “don’t carry them.” I then asked for a manager. A very young manager named Keith came out and was shockingly unprofessional—completely robotic, no empathy, and clearly uninterested in helping solve the problem. Despite seeing that I was visibly stressed, he offered no solutions. Keith then changed the policy multiple times: First, he said returns would only be honored if an employee personally watched me strap the TV into my truck. When I said I would take my chances (since I had no straps), he suddenly changed again and said they wouldn’t load the TV at all, and that I would have to do it myself. I am a 125 lb, 40-year-old woman with multiple herniated discs, which I disclosed to Keith. I was still told I would need to load a 75" TV into my truck alone. This felt not only unreasonable, but outright dangerous. After Keith stormed off in a clear display of attitude, I spoke with another female manager inside. She gave me a completely different version of the policy, which visibly angered Keith, who again stormed off. You can verify this entire exchange on your security cameras. I left to go to AutoZone for straps. On the way out, I watched the exact same size 75" TV being loaded FLAT into the back of an SUV, with no mention of any “return-voiding policy” at all, which I verified with the shopper (very kind men). That alone proves the policy was being selectively enforced—or entirely fabricated. To make matters even more embarrassing for Best Buy, Brian at AutoZone felt so bad about how I was treated that he gave me a strap from his own personal vehicle, because it was the night before Thanksgiving and he did feel sympathy for the way I was treated. I did return with the strap afterward—but the damage was already done. I was laughed at by the girl at the front entrance when I came back... The young man then loaded the TV in the back of my truck, in complete darkness without even asking if he could assist me. I got a very sarcarstic "Happy Thanksgiving" as he slithered away. I couldn't see ANYTHING, there was no way I could safely strap this tv down alone, but this Best Buy location did not seem to care. Again, Best Buy corporate, please watch the outdoor cameras to see the distress I was put through trying to strap in a tv with a ratchet strap by myself. This was one of the most unprofessional, inconsistent, and humiliating retail experiences I’ve ever had. Policies were made up on the spot, changed repeatedly, and enforced selectively based on who you were dealing with. Keith in particular should not be in any supervisory role that involves customer interaction. I will never shop at this location again, thanks to you Keith.