Best Buy Atascocita

Bought a 55” TV from the Humble Best Buy (curbside pickup) and after getting home and unboxing it, the panel was warped and shattered from obvious mishandling. The front desk staff during the exchange process was helpful and polite. My frustration was mainly with management’s response afterward. After making two trips and dealing with a destroyed TV out of the box, I was basically told there was nothing they could do beyond a standard exchange. I understand accidents happen, but I expected a little more ownership of the situation considering the condition the TV was in.

The GM is terrible. The worst customer service.

TERRIBLE SERVICE !! I bought an open box laptop that was NOT reset to factory settings like it was guaranteed on the website. (The original owners info was still on the computer) I brought back in the SAME DAY and they wanted to charge me $100 to reset it!!! I asked if they could speak with management to see if there’s a way around it because it was given to me that way, even though it’s supposed to be “geek squad verified”…, or if I just needed to return it… The geek squad member walked away to talk with Troy the GM, then came back and asked for my order number while telling me they couldn’t waive the $100 fee.. next thing you know they processed the return WITHOUT confirming with me that that is what I wanted to do. They didn’t even offer replacing it with another open box. Nothing!! I could’ve seen if I could do it myself or hired someone cheaper before the return window closed. They took that option from me. TERRIBLE SERVICE and EXTREMELY POOR COMMUNICATION !! Never buying from best buy again. My son desperately needed a computer for summer college and we found the perfect deal, just needed best buy to correct their mistake. Very disappointed in the service and lack of effort here!

I went with my daughter to buy her a McBook. After looking at the different models, we chose the McBook Air. The guy that was "helping" said that that model had 10 % money back, I said ok 10 % off, and he said "No, money back" I said I got it and accepted the Mc Book. I told him that I was going to pay with my debit card and I gave him the debit card, he then asked to put some information like my complete SSN, annual gross income, if a rented or owned my house (?) and then he completed the process for the BEST BUY CREDIT CARD, and he asked if I wanted the credit card. He literally COAX me to get the credit card making me believe that ONLY the Mc Book air was the one with the 10% cash back, when it was any new item paid with the credit card. I click, click, here and there and then surprise, when I checked my check account there was no charge for the computer, it was already charged on the credit card that I did not even wanted. This is an EXAMPLE OF VERY DISHONEST PEOPLE THAT WORKS IN THOSE PLACES THAT COAX YOU INTO GETTING A CREDIT CARD JUST TO GET A BONUS. I can not believe this can happen in a store that brags about quality of service......DISHONEST, TOTAL LACK OF INYTEGRITY, WHAT A SHAME......