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Frequently Asked Questions About Best Buy Atascocita

How do I check product availability at the Atascocita Best Buy?
How do I check my order status?
My local Atascocita Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Atascocita stores’ holiday hours?

Recent Reviews

4.2
(1747 reviews)
Laeken A
January 03, 2025
1 out of 5
Horrible service by the Geek Squad. I will NEVER buy any apple products from Best Buy again and will go straight through Apple instead. Apple fixed Geek Squad's mistake for free. Go to Apple and stay away from Best Buy for anything that may need to be serviced via geek squad - Apple customer service is way better and this locations Geek Squad did not help or in my opinion even do their job. My apple watch broke maybe 5 days before my apple insurance expired which we bought in store when we bought my watch. We went in to see about getting it fixed and the guy working said I didn't have the apple care. We told him we bought it when we bought the watch in best buy and he said we need to call best buy customer service. We left and came back that same night to show him our best buy account that has a recited for the apple care showing we purchased it. He said he can see where we purchased it but there was nothing he could do and for us to call best buy. The next morning I called best buy and they confirmed they can see I purchased it and I should be able to get my watch fixed with apple care, they made an appointment for me to go into geek squad so I went back. Once back the manager got involved, called apple and said it was an issue with whoever put in the apple care and blamed it on apple. They said that when they called apple - apple said they would fix and for them to send it in. They took my info charged me $75 and printed a receipt that had someone else name, address, and phone number listed so I asked him before I left if I had the wrong receipt because that is not me? He said it is a fake name and address they created but it doesn't matter because they will send the watch back to the store and they'll call me. It didn't make sense but I just left it and left this was 3 days before my apple care expired and it was already being sent in so it should have been fine. I waited 3 weeks and heard nothing from best buy so I went back in to ask about it and they said that apple denied it and there was nothing they could do, that they tried to call me but the number was not working - because they were calling the fake number THEY CREATED. The date on the receipt said they didn't even try to send it in to apple until Oct 23rd. I brought it in on Oct 7th and the apple care expired on Oct 11th. So they sat on it for 3 weeks to sent in after then said Apple denied it. I left and called Apple who said they never got a request or anything from Geek squad and they never denied a request. Luckily Apple pretty much said that what Geek Squad was saying was not adding up and they offered to fix my watch for free. I will never buy any apple products from Best Buy again and instead will go straight to Apple. - In response to the store's response, I will not be needing any help since Apple fixed it and said that Geek Squad NEVER sent in a request or anything but regardless, Apple was able to take care of it and fix the issue while Best buy did nothing.
Response from Best Buy
January 03, 2025
Hello, Laeken, Thank you for sharing your concern with your AppleCare+ plan. I can understand that the plan not being activated can cause concerns. While Best Buy provides repairs for items with AppleCare+, this is mainly controlled by Apple and the plan isn't something Best Buy can force through and needs to be verified by Apple and applied to the Serial Number for the item. It would seem that Best Buy tried to send it out to repair under your provided information that Apple stated they would cover it, although we don't decide on what is or isn't covered and we certainly can look into the AppleCare+ not being correctly activated and accepted by Apple. If you need further support please reach out to any of our Social Media Profiles below with Review 64639820 for more help. Facebook (facebook.com/BestBuy) Twitter/X (x.com/BestBuySupport) Instagram (instagram.com/BestBuy) Thanks, ^Tommy
Alameshia R
January 02, 2025
1 out of 5
Let’s start with the MANGER Kaylen or Katie they both are acting like Ms and Mr Uncle Tom I was looking for a gift card an store worker advised me to buy well I couldn’t use it for what I was told I could I brought the gift card back noticed the man that sold it to me he told me I had to call in do a gift card request them come back to the store this is my third trip to Best Buy the request gift card line said it was safe to return I go back to the store and the bald head guy was super rude I’m nicely explaining this is my 3rd trip back I told him who told me to do all these steps he kept cutting me off as a manager saying no we can’t return gift card so the other guy in the background with the dry Jheri curl is being a brown nose boot licker Not trying to hear me out he wanted to follow the leader and be just as rude. But he was extremely nice to every other race that walked in. Then I had to get mean and look like the bad guy. I don’t think he should be a manager AT ALL
Response from Best Buy
January 02, 2025
Hi, Alameshia, We appreciate you taking the time to share the details of what you've experienced when attempting to get assistance with your gift card purchase. Please connect with our team so that we can look into this further. To get started, send a private message or DM that includes your full name, phone number, email address, along with mentioning "Google Review 64636253" in your response to one of the following: Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy). Thanks, ^Tina
Julie M
December 26, 2024
1 out of 5
No debería de darle ninguna estrella, si pides algo asegúrate que este disponible que no te vendan un producto que esta terminado, pura basura al ir a comprar algo y esperas más de un mes para que no te den respuesta de tu pedido, simplemente no saben porque venden algo si no está disponible, deberían de nisiqueira trabajar ahí si no saben como lidiar con los clientes.
Response from Best Buy
December 27, 2024
Hola, Julie, Le agradezco que haya tomado el tiempo de compartir su opinión con nosotros sobre su pedido. Se supone que realizar pedidos en línea es fácil, conveniente y sin estrés. Por lo general, la mayoría de los pedidos se pueden completar dentro de 24 a 48 horas, pero los tiempos de procesamiento pueden variar. También me comunicaría con alguien si esto me sucediera. Revisemos esto para usted. Primero, necesitaremos más detalles tuyos. Escríbenos a través de nuestros canales de redes sociales en Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) o Facebook (https://www. http://facebook.com/bestbuy) con el número de pedido, junto con su nombre completo, número de teléfono y correo electrónico. También agrega la reseña de Google 64611995. Esperamos su mensaje. Atentamente, ^Deysha
Aldridge2Ben
December 22, 2024
5 out of 5
Good store to put your hands on the hardware and get helpful information. Some good prices and sales too.

About Best Buy Atascocita

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