Lazy staff, no customer service. This is why you have to order everything online now adays. They don't even know their own products.
Response from Best Buy
February 28, 2025
Hello Bob,
Thanks for reaching out and providing your feedback. When I go into my local Best Buy, I can expect to find helpful and friendly associates, so I can understand your concern here. We would love to document your experience here on a corporate level and assist any way possible. Please connect with us through social media and work with a "Live Representative". You can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please private message or DM us with your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review, 64875464.
Kind regards,
^Aaron
Andrea S
February 28, 2025
The older gentleman working the return desk today Friday 2/28 at noon is so very pleasurable! He made my return process fast and easy! He's a great asset!
Great customer service, the employees were very helpful when I’ve had questions and were very knowledgeable on the items.
Justin D
February 16, 2025
I recently purchased an open-box "Excellent" condition Philips - Hue Solo Lightstrip 5m (16ft) - White and Color Ambiance on 2/16/2025. Easy process online and the staff was very friendly.
However, upon receiving the item, I noticed several issues. The box appeared damaged, and when I opened it, I found wiring tape around the control box. The adhesive backing was partially worn from prior use, and most concerningly, the lightstrip displayed a defect where it only emitted green light (attached photo).
This condition does not align with what I would expect from an "Excellent" rating and, in my opinion, may not even qualify as "Fair." I made a 45-minute trip for this same-day pickup, which will now result in a return.
I wanted to bring this to your attention as it raises concerns about the accuracy of open-box condition ratings. Thankfully, BestBuy stayed true to their return policy.
Response from Best Buy
February 17, 2025
Howdy, Justin.
Thanks for providing your feedback here on Google. We know how important it is to get the product that you are expecting. If you still need some help, please reach out to one of our live representatives through one of the social media platforms below. Be sure to reference Google Review #64821320.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
Cheers,
^Jason