Found a good deal on air pods.
Flexible & helpfull staff.
Deedee M
December 19, 2025
I placed a $330 order on BestBuy.com unbeknownst to me through a third-party marketplace seller. The item was never shipped, no tracking information was provided, and the seller was unresponsive.
I contacted Best Buy customer support and in store and was informed they could not resolve the issue and that I would need to pursue a chargeback with my bank due to non-delivery.
Posting this to encourage customers to confirm items are sold and shipped by Best Buy, especially for higher-value purchases.
Response from Best Buy
December 19, 2025
Hello!
Thank you for sharing your feedback. It's understandably concerning when an order doesn't arrive as expected. We'd be happy to look into this further to see what we can do to help.
Feel free to reach out to us on Facebook: https://bby.me/o5fmoh, Instagram: https://bby.me/009wo5, or Twitter/X: https://bby.me/ji35if. Be sure to mention your Google review 91347.
What a horrible experience!!!
I bought a top of the line Samsung TV with delivery and setup. I asked specifically if they could setup the TV and soundbar. I was told yes for an extra fee. I paid the fee and scheduled a date. The TV arrived via a 3rd party delivery service that said they don’t setup TVs or even take them out of the box. I was told to take it or leave it. I called Best Buy. They apologized profusely, and told me they would waive the fee, and would call me back in an hour to schedule setup. They never called back. I had to go to a Best Buy to straighten everything out and was told they would get back to me in 24 hours. They did and scheduled for a week later. The box sits in my living room for a week. They never waived the fee. I come home and the new TV is sitting on the TV stand in the middle of my living room. They told my 5’ tall small wife that they don’t push it back against the wall. Apparently they don’t do sound bars either as they never bothered to hookup the device. Nor TVs since I can’t get it to connect. I’m now getting HelloTech to come in and setup everything since Best Buy can’t be bothered to do their job.