Best Buy Atascocita

Horrible Experience – Unprofessional, Inconsistent, and Discriminatory Treatment I purchased a 75" TV online for curbside pickup at the Atascocita location on Black Friday. My 7-year-old son and I arrived for pickup, and the young employee who brought the TV out stated that if the TV was laid flat during transport and not kept upright with straps, it would be non-returnable. This immediately struck me as odd—there’s no realistic way for a store to enforce or track how every customer transports a TV. I explained that I did not have straps and asked if I could purchase some inside. He told me they “don’t carry them.” I then asked for a manager. A very young manager named Keith came out and was shockingly unprofessional—completely robotic, no empathy, and clearly uninterested in helping solve the problem. Despite seeing that I was visibly stressed, he offered no solutions. Keith then changed the policy multiple times: First, he said returns would only be honored if an employee personally watched me strap the TV into my truck. When I said I would take my chances (since I had no straps), he suddenly changed again and said they wouldn’t load the TV at all, and that I would have to do it myself. I am a 125 lb, 40-year-old woman with multiple herniated discs, which I disclosed to Keith. I was still told I would need to load a 75" TV into my truck alone. This felt not only unreasonable, but outright dangerous. After Keith stormed off in a clear display of attitude, I spoke with another female manager inside. She gave me a completely different version of the policy, which visibly angered Keith, who again stormed off. You can verify this entire exchange on your security cameras. I left to go to AutoZone for straps. On the way out, I watched the exact same size 75" TV being loaded FLAT into the back of an SUV, with no mention of any “return-voiding policy” at all, which I verified with the shopper (very kind men). That alone proves the policy was being selectively enforced—or entirely fabricated. To make matters even more embarrassing for Best Buy, Brian at AutoZone felt so bad about how I was treated that he gave me a strap from his own personal vehicle, because it was the night before Thanksgiving and he did feel sympathy for the way I was treated. I did return with the strap afterward—but the damage was already done. I was laughed at by the girl at the front entrance when I came back... The young man then loaded the TV in the back of my truck, in complete darkness without even asking if he could assist me. I got a very sarcarstic "Happy Thanksgiving" as he slithered away. I couldn't see ANYTHING, there was no way I could safely strap this tv down alone, but this Best Buy location did not seem to care. Again, Best Buy corporate, please watch the outdoor cameras to see the distress I was put through trying to strap in a tv with a ratchet strap by myself. This was one of the most unprofessional, inconsistent, and humiliating retail experiences I’ve ever had. Policies were made up on the spot, changed repeatedly, and enforced selectively based on who you were dealing with. Keith in particular should not be in any supervisory role that involves customer interaction. I will never shop at this location again, thanks to you Keith.

They always have what I need.

Open box means box opened and being sold And not half the product is missing . Waste of my time and your

We went to buy a new tv. USUALLY when you go into a Best Buy the employees swarm you asking if you need help and what you need. Today was the exact opposite.zero help. Zero customer service. I don’t know who is running this place, but they need to do a better job.