We PAID in full over $3700 worth of stuff. TVs sound bar and ect we wasted a full day and our merchandise was supposed to be delivered to our house. Did not get no delivery did not get no courtesy or saying like store credit or anything. they said sorry for inconvenience us but this whole entire day and we did not get anything no TVs no fire sticks, sound bar, etc. etc. nothing. Only thing they told us was thank you have a good day and we sorry and wait on a phone call so now we are still waiting and we still do not have our order that was paid in full. Nothing no store credit nothing just sorry u r free to go. AND still dont know when we are getting our order.
Response from Best Buy
July 18, 2025
Good Evening, Kenya.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We understand how frustrating order issues can be. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:#17489" for reference. You can find us here:
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https://bby.me/jmswub
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https://bby.me/3mubnr
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Kind Regards,
^Trey
Just went in to look around with my Teenage son's. Prices were very reasonable, customer service was excellent. Store was very organized and clean.