Went in Humble store to look at curved gaming monitors shortly after open Saturday [President' day wknd]. Two staff members circling around me as i was comparing components. They interrupted me by stating, sir, could we get in here with the step ladder?
No offer first to assist me, absolutely no tack or service excellence. I spoke to floor mgr Demarcus. Stating he would address their conduct. But did not do so while we were there. We left items and walked out.
Can't wait for brick and mortar companies to close down so we can all order online and avoid robotic numb minded associates.
Just got off the phone with customer service and they were awesome (Mahi) very nice lady and very helpful. Have an appointment with geek squad tomorrow
Went to Geeks part inside. My laptop didn't connect to internet and it was a dead hard drive. They assist me with getting a new one and setting me back up. Several trips inside...but its done
Victor H
February 10, 2026
Never had a problem with this store. Sometimes staff may not be so welcoming but overall every aspect of this store is nice.