irs a clean nice store employees are knowledgable but only about how they personally feel about the product not what is actially out there on the item
Response from Best Buy
December 14, 2025
Good morning,
Thanks for taking the time to share your feedback with us. While personal experience can be helpful to get information about a product, it certainly is important that actual details about the item are able to be shared, as well. We'd like to look into this further with you. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/mxbu2t), Twitter/X (https://bby.me/9t7o64), or Instagram (https://bby.me/2rcvop). Please also mention your "Google review #87692" in your message.
My wife bought a camera lens for Christmas 2025 during the black Friday sale and it was $600 off of the regular price. She took my camera with her and worked with an associate for over an hour to find a lens. The associate sold her the lens stating it was the correct one for the camera. It was the wrong lens, completely wrong. My wife knows nothing about cameras, so she trusted the associate. When she took it back, they said she could return it, but if she wanted the correct lens, she would have to pay full price, not the original discounted price. It was not her fault the associate had no clue about the items he was selling. She was told he was a camera specialist. So she is being penalized $600 for his mistake and complete lack of knowledge about the product he's selling. We will not ever be shopping at this business again. They're a typical large corporation that knows losing my business will not hurt them in the slightest and they brush us aside and live their greed!
Response from Best Buy
December 14, 2025
Hello Peace,
Thank you for taking the time to share your experience during your visit to one of our stores. We try to provide a variety of shopping options for our customers. Let’s get this reviewed for you.
In order to assist you, please send us all the details through our social media channels on Instagram (https://bby.me/vqf87v), X/Twitter (https://bby.me/71ki7s), or Facebook (https://bby.me/sik4f9). Please send a message with the full details of your situation. Also add Google Review 87687. We look forward to hearing from you.
Robert R
December 10, 2025
They customer
service was good