Best Buy Humble

Staff kind and helpful

Not enough staff

Had a really bad experience with an employee named ANG at Best Buy. Their system was glitching and the return couldn’t even be completed, but instead of being helpful or professional, they had a smart attitude the entire time and were rude as hell. I understand technical issues happen, but there’s no reason to take that frustration out on the delivery Driver That are helping a store. Customer service and professionalism definitely need improvement.

I visited two different Best Buy locations and was not acknowledged at either one. No offer to help, not even basic eye contact from employees who clearly saw me. At that point, it stops being “bad customer service” and starts looking like a culture problem. When the same thing happens at multiple stores, it’s a pattern — and it’s unacceptable. I walked in ready to make a purchase. Instead, I walked out questioning whether certain customers are simply ignored here. Whatever the reason, it’s unprofessional and reflects poorly on the brand. Best Buy needs to address this immediately. Customers shouldn’t have to chase down staff just to be acknowledged. I ended up just buying online which was an issue within itself (false advertising items) had to pay double and drive all over Houston, just to make sure I got what I wanted same day