Best Buy Humble

I made a Geek Squad appointment for 2:20 PM, specifically because I expected having an appointment would mean there was some level of organization around the wait. When I arrived, no one acknowledged me or explained how to check in. There was no clear check-in process, so I was left awkwardly standing around trying to figure out whether I was supposed to approach someone, wait in a particular area, or somehow let the team know I had arrived. By 2:40 PM—20 minutes after my scheduled appointment—I finally asked someone how much longer the wait would be. I was told it would be at least another 40 minutes, meaning I could potentially wait an hour or more despite having an appointment. What made it even more frustrating was finding out that multiple customers had apparently been scheduled for the same appointment time. At that point, what is the purpose of requiring customers to make appointments? I understand that appointments can run long and unexpected issues happen, but basic customer service would have made a significant difference. Someone should acknowledge customers when they arrive, provide a clear check-in process, and communicate delays—especially when the store knowingly has multiple people scheduled for the same time slot. I came to Geek Squad because I needed assistance with a device issue, and instead I spent my scheduled appointment time simply trying to determine whether anyone even knew I was there. The experience was poorly organized, unwelcoming, and a waste of an appointment.

What kind of BS is this. This is not an ikea store! At first when I looked up IKEA, it didn’t say “ikea in Best Buy”. This has two pings, one saying “IKEA”. What a waste of a drive. Absolute garbage management on the gps location. Also why isn’t yalls restrooms marked. Yall got me walking around trying to find it. Who ever runs this store does not care about the details

Employee was incredibly rude while I was browsing cell phones. He had a customer that I guess was interested in a phone that was right where I was looking at, and he brought the whole crowd of customers right in my immediate personal space and started talking about and gesturing towards the phone that I was already looking at. There was no regard at all for the fact that I had already been there; I wasn’t even acknowledged by the employee or at least given an “excuse us.” And stores wonder why people don’t want to shop in-person anymore.

this is the worst costumer service place I make an appointment for pickup my laptop and they never attend me on the time of my appointment it took me 2 hours waiting after the appointment time , I don't know with is the purpose of the appointment if they do not respect the appointment time.