Best Buy Humble

Service was great. Staff friendly and helpful.

This location obviously, but Best Buy as a whole, fails to deliver (Quite literally) - Purchased an 85 inch TV and had it mounted on the wall by Best Buy. The TV failed to work. - Went to this Best Buy location and purchased a new TV that was higher in price. I even allowed the gentleman to upsell me on a sound bar. - He put in the wrong delivery address and quoted me for the 3rd for delivery. - I catch the error a couple days later once I receive a delivery alert and informed them that they did not enter the correct address. - They update the address and then state the delivery will no longer be on the 3rd but now the 8th.. (fine) - Now today a day before they’re supposed to deliver, I get a text saying delivery will be the 16th (due to item out of stock) - I go to the location (because the contact number intentionally connects you with a contact center, not the store, and they do absolutely nothing and then try to forward you to the delivery group who have zero autonomy over the purchases themselves) so you’re just going in circles until you just go to the store.. - Finally go to the store and speak to a regular team member who had to grab a manager. For whatever reason every manager seems afraid to look customers in the face but instead whisper to the team members to gain information. (This was 2 managers) Finally they walk away and radio the team member to do their bidding and tell me “I’ll receive a call tomorrow”… (I 100% know nobody is calling me back) - I request a refund and a new manager comes out who proceeds to do the same thing and not talk to me but instead issue my $1300 refund and continue my scheduled 16th date for them to remove the currently broken TV from my wall…. Absolutely awful and there is no accountability or leadership in store or over the phone able to actually make anything right. You can easily tell the entire tone of the Best Buy team Is set by the management team which leads to half put together team members.

Disappointed with $2,000 LG Washer & Dryer Purchase I purchased an LG washer and dryer from Best Buy in January for nearly $2,000. At first, everything seemed fine, but after just six months, the dryer stopped working properly. To make things worse, there’s already visible damage inside the dryer, and this is a brand-new appliance. We paid extra for professional installation also through Best Buy. I’ve contacted LG support multiple times, but almost a month has passed with no real resolution. Very disappointed with the quality of the product and the lack of support. I expected better for the price and for a purchase made through a trusted retailer like Best Buy.

Very good