Best Buy Hurst

I am extremely disappointed with the level of service received. I placed an online order for same-day collection for the sake of convenience, only to arrive and discover that the order had not yet been processed. The staff member at the counter subsequently cancelled my online order and processed the purchase in-store, resulting in a duplicate charge of $750+. I am now expected to wait up to 10 days for the refund to be processed, despite the issue arising entirely from the handling of my order. This is unacceptable and reflects poor service and a lack of efficiency. The purpose of placing an order online is to save time and ensure a smooth collection process, neither of which was delivered in this instance. This experience has been highly inconvenient and disappointing. 👎

Great customer service. Very knowledgeable techs

🚨 Buyer Beware: Exactly the Bait-and-Switch I Was Warned About I will never shop here again. I spent $4,087 on a refrigerator, only to have Best Buy pull the exact bait-and-switch nightmare a competitor predicted step-by-step. The Competitor's Warning While shopping at another appliance retailer, we found a discontinued model we liked. They only had the floor model left and showed me the manufacturer's live inventory portal: zero units left in the region. When I mentioned Best Buy’s website claimed to have it in stock for immediate delivery, the competitor warned me: "Best Buy will take your money, delay the delivery, and eventually tell you to pick something else because they don't actually have it." The Broken Promise at Best Buy (Hurst, TX) I went to the Best Buy in Hurst anyway and worked with salesman Brenden Tiller. I repeated the competitor's warning verbatim. Brenden laughed it off, assured me Best Buy pulls from their own exclusive inventory, and guaranteed a Monday delivery. Trusting him, we purchased the fridge on Saturday. The Delivery Runaround The red flags started almost immediately: • Sunday: The call center (Gloria) moved delivery to mid-week, then admitted they couldn't actually see any units in stock. She told me to just "wait until Monday and see." • Sunday Late Afternoon: Brenden called me back and doubled down, insisting the fridge was physically in the warehouse with our name on it. • Monday Evening: A "customer advocate" called with the final blow—they didn't have the fridge, couldn't get it, and told me to come back to the store to pick something else. The Bottom Line The competitor was 100% correct. Best Buy took over $4,000 of my money for an item they did not possess, lied about their inventory twice, and now I have to wait 5 to 7 business days for a refund. Save yourself the headache, believe the inventory numbers other stores show you, and take your business elsewhere.

Uptight customer service