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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4164 reviews)
Adrienne
October 12, 2026
5 out of 5
Professional and helpful staff. You don’t see that a lot now a days. I was in and out and got what I needed along with a kind staff.
Nick B
October 12, 2026
1 out of 5
DO NOT SHOP HERE. IF YOU DO NOT BELIEVE ME OPEN THE ITEM FIRST AND CHECK SERIAL NUMBER TO RECEIPT after speaking with customer support this is not the first incident. I bought a meta quest 3 for 650. Tried to return with original receipt. Item had a diff serial number. DO NOT BUY ANY GAME SYSTEM FROM HERE THEY ARE RUNNING AN OPEN BOX SCAM. IF YOU DO NOT BELIEVE ME OPEN THE ITEM FIRST AND CHECK SERIAL NUMBER TO RECEIPT OTHERWISE YOU WILL GET SCAMMED LIKE ME
And dont bother sending me some msg about "reaching out" your customer service cant do anything. I used to purchase all my appliances and games through best buy you lost a lifetime customer due to this dirty store
Response from Best Buy
October 12, 2026
Hello,
Having issues with incorrect serial number on products is upsetting. It is important this claim is thoroughly investigated, and our team would like to see what steps have been taken thus far to ensure that all resolution options have been considered. Please mention review #236943 when using private social media links.
Facebook (https://bby.me/qRVpVb)
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Yinka A
October 11, 2026
5 out of 5
Friendly and helpful staff. Floor layout easily accessible.
Joseph N
October 07, 2026
1 out of 5
I broke my laptop monitor, so I rushed to the nearest Best Buy I could find. Unfortunately, my laptop didn’t have enough Type C ports to accommodate the two monitors I needed for work. The young man at the Best Buy in Sage Meadow, Fort Worth, was incredibly helpful! I spent over $300 on monitor and cable replacements. However, it turns out I had the wrong cable.
Feeling frustrated, I decided to stop by another Best Buy, which was now the closest store to me. As I walked in, I was informed that an associate would be sent to assist me. I waited for a few minutes and then went to find someone to help. I spoke to two people, but the last young man I spoke with told me that everyone was too busy to help me. Despite him not having a customer in front of him and a few other people were standing around. I guess my cable wasn’t worth their time. Whatever happened to customer service???