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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4091 reviews)
Jason H
May 05, 2026
5 out of 5
As long as you have an extended warranty on your devices this place is the best
Scott G
May 04, 2026
1 out of 5
When I walked in the store, the greeter told me he would have someone help me in the computer section. Waited in the computer section for about 10 minutes for somebody to show up. Asked three people for assistance and after 20 minutes, decided to walk out of the store. If you want assistance, don’t expect it at this store.
Response from Best Buy
May 05, 2026
Hello Scott,
We can see why you’d be frustrated if you could not get the help you needed. We'd like to see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #148883 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/oBhLsd)
• Twitter/X (https://bby.me/CyzZej)
• Instagram (https://bby.me/XDobju)
Wesley T
May 03, 2026
5 out of 5
I went here to purchase a new Galaxy S26 ultra. I traded in my S23. The staff was helpful.
Rob B
May 03, 2026
1 out of 5
Ridiculous Geeksquad screwing up correct booking codes for TV unmount and remount. Charged me $300+ and took me 3x going to store to get someone to correct code. Day of install, driver has no idea and thinks he is unboxing/install TV. I complained to store mgr about their lack of efficiency and follow up…tells me he is sorry..I ask him what he is going to do about it and tells me nothing. I suggested he review the situation so he could learn something from it. I cancelled my service and had job competed by task rabbit handyman for 1/3rd the price. I will never buy or use Best Buy again