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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3954 reviews)
nancy r
September 12, 2025
5 out of 5
Excellent customer service! Excellent product knowledge! I had an amazing first experience and throughout in this location. Ethan helped me in finding the right product I needed, recommend add ons to the product and answered the many questions I had! He explained things in simple terms and broke down the technology to me. Ethan was professional, quick, thorough in knowledge and great help to me. Came back the second time to buy the add on and same great experience, I appreciate the front of store also being kind and helpful. Came back the third time because I had stuck the technology the wrong way and geek squad was awesome successful in removing it! Thank you to this best buy and everyone in it! Definitely come to this location awesome people=awesome experience!
Ronald L
September 09, 2025
5 out of 5
Movers broke my TVs and needed a 55 inch temporary TV until the insurance company pays out. Everyone is interacted with was really patient and amazing. Gave me great advice as I will be buying my new TVs from them
kathy J
September 08, 2025
1 out of 5
Store phone directory sucks
Allen S
September 08, 2025
1 out of 5
Can't reach anyone by phone to get help. Unable to get past the most annoying AI I have ever dealt with! Wound up with a guy in India that said he was Unable to help and recommended calling back. Still, after two hours Unable to talk to anyone or to receive a call back from the messages that have be left. The worst customer service on the planet! No wound the sales projections are so poor.
Response from Best Buy
September 08, 2025
Hello, Allen. We understand the frustration when unable to get help. Please reach out to us in a private message on Facebook (https://bby.me/dop0th), Twitter/X (https://bby.me/uyud24), or Instagram (https://bby.me/nkkwj7), and mention your Google review, 41101. We'd like to hear more and assist.