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Services Offered
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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4121 reviews)
Michael W
July 06, 2026
1 out of 5
I have called 5 times this week July 1,2026 and this AI is a joke!!!! U can't speak to a real person. But Best Buy want us to spend our money in thier company. They need to get rid of AI!!!!
Response from Best Buy
July 06, 2026
Hello, Michael,
Thank you for sharing this experience. The idea is to alleviate the store from the phones, to help all of our in-person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. We'd like to get this reviewed for you further.
Please send us more details through our social media channels on Instagram (https://bby.me/zWiwQb), X/Twitter (https://bby.me/pJ6Geh) or Facebook (https://bby.me/ok07eV). Please send us a message with the full details of what took place. Also add Google Review 183745. We look forward to hearing from you.
Matthew D
July 06, 2026
2 out of 5
Got what i needed but didn’t seem to get assistance as workers just saw me and walked by until i asked to get something up front at the counter.
Response from Best Buy
July 06, 2026
Hello, Matthew,
We appreciate you reaching out to us with your feedback. Receiving assistance with a purchase should be simple at Best Buy, so we can understand your frustration. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/gDR6xA), Twitter/X (https://bby.me/xpPNNH), or Instagram (https://bby.me/b5tfJI). Please reference Google Review, #183470.
dalton l
July 05, 2026
1 out of 5
Store opens at 10 AM. It is 10:20 and they still haven’t opened the store.
Wilbur M
July 03, 2026
5 out of 5
At first i was going to give a bad review, several visits with bad customer service, whether they were busy or not, today started out the same, went to blue shirt up front, ended up being the store manager, he was very professional and caring, I vented he reacted with professionalism and problem solving skills, went from one star to five star review, I am big on customer service, he made that up!!!