Best Buy Hurst

Is there a manager on diry at this location bc no one knew what was going on when it came to check out. I walked to one checkout, he was helpful and told me I could go to customer service to checkout. I waited there in line only for her to tell me to go to the spot where it said checkout. I said "are you sire bc there's no one there and he sent me to you." I go to the checkout and then im told no one can help me there, to go to Customer service desk. I went back to customer service desk and the line had 4 ppl in it. I forfeited all of my items I spent an hour picking out with the wonderful assistance I was given throughout the store. the customer service girl with barely any eye lashes on December 11th around 8 pm.. was rude not helpful and should have been at the front door telling people where to go Because she was not customer service helpful at all. waste of my whole evening and now I have no time to complete my project on my only night off. thanks for saving me $250 Best buy. bc i didnt buy a thing.

Always can get in and get out quickly...very friendly atmosphere.

They sure will easily sell you a $2500 TV, but 3 years later when it breaks their antiquated repair process is insulting and costly. $190 just to diagnose and they must come to your house, you cannot drop off. I spent 38 minutes on hold to speak to a person who couldn’t give me round about estimate for pricing for a repair (worst case scenario). I’m not going to pay $190 to find out it’s a $1200 repair. Then he had the audacity to say “in that case I suggest you buy a new TV”. If that’s the case, it won’t be through Best Buy. Corporate America has ruined all forms of customer support. Luckily I found Lopez TV repair. I dropped off, had it fixed in under 36 hours, for $183.50. You’ve forever lost a customer. Offer better repairs, people can’t afford to spend $2500 on TVs every 3 years

Let me give yall a BIG praise moment: I’ve shopped here before, always have had help from any of the staff, fairly run of the mill shopping experiences. This past week my toddler demolished our TV with a play toy, and we were kind of due for something new anyways. So I initiate an online order with pick up from the NE Mall location. Show up, dude at the front door super helpful, guys who load it in super helpful, head home and take it into the living room. We open it up and come to find the screen along the front edge at the top is shattered in slivers! Momentarily frustrating, but all good. I open the order on my phone, initiate a return, get the code, then pack it all back up and take it back the next morning. DANIELLA hooks me up from the get-go (also, shoutout to the front door guys, I noticed the same one from the night before was there as well). Great customer service, good attitude, and helped me get home delivery because I’m not gonna be able to pick it up anytime soon after today. I’ve been in sales and retail for 20 years - thank you for treating me right!!! Yall some real ones, and my family thanks you and hopes you guys have some great holidays ahead of yall!