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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4147 reviews)
Ting
August 14, 2026
1 out of 5
I came into Best Buy specifically because I expected the in-store experience to be faster and more helpful than ordering online, but unfortunately, that wasn’t the case.
There were plenty of employees around who didn’t appear to be busy, yet after asking for help locating a product, I waited more than 15 minutes. Three different employees came over during that time, but no one could give me a clear answer on where the product was or whether it was even available.
If customers are making the effort to come into the store, the expectation is quick, knowledgeable service. This experience was frustrating and ultimately defeated the purpose of shopping in-store. Very disappointing service.
asmaeil a
August 13, 2026
1 out of 5
Sell bad phones.
Jose A
August 13, 2026
5 out of 5
The Manager Shaun, did the best he could to get us a refund in a device that didn’t work without the ticket and the box.
Robert P
August 07, 2026
5 out of 5
Always a good time at Best Buy!