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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4142 reviews)
Alan C
August 07, 2026
1 out of 5
Worst customer service provided. I purchased a smart thermostat and installation from best buy. I had to take the day off because their 7-7 is the worst window provided. After the thermostat installation was done, the AC would not work, and this was after the guy left. I wasted 4 hours calling their 4737 Hurst number, their 5778 geek squad number, I was transferred calls, I chatted with their live agent, I did everything. But best buy didn't assist with anything. Instead I was offered to reschedule for another day to have them come over and fix my thermostat. Meanwhile my temperature jump from 69 before installation, to 91 two hours later. They couldn't offer a refund for the installation even if I fixed it. So $400+, no working AC, and the worst customer service. Doesn't matter if you're a best buy member or not, they simply don't care. 0 stars if I could.
Response from Best Buy
August 07, 2026
Hello, Alan,
Thank you for reaching out to us here to share your experience. We understand how important a smart thermostat installation can be, and we would be happy to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 199776.
Facebook (https://bby.me/Zz0nfW)
Twitter/X (https://bby.me/d5Rsrv)
Instagram (https://bby.me/r3FKfl)
We look forward to assisting you there.
lil L
August 04, 2026
5 out of 5
Manager Shane is amazing !!
Jonathan G
August 03, 2026
1 out of 5
WARNING ⚠️
NEVER buy ANYTHING on credit at Best buy.
You'll be sorry.
I don't give them not 1 star
Response from Best Buy
August 03, 2026
We understand the frustration when something has gone wring with your purchase experience with us. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/OLkMea), Twitter/X (https://bby.me/zd6qWl), or Instagram (https://bby.me/rCQtRS), and mention your Google review, 197536.
If having issues related to a My Best Buy Credit Card payment or bill, please contact Best Buy Credit Card support through Citibank at (888) 574-1301.
Delaney M
August 01, 2026
2 out of 5
Took an hour for them to let me pay the price of a TV it had listed on the box itself. I left and came back and it still wasn’t fixed. Genuinely not sure why repricing was such an issue when the price tag was literally on the box and it just scanned and was much higher despite it being repriced at a lower rate.
Not sure what training staff gets but clearly it needs to be better. I know stuff happens that’s unavoidable but staff was unhelpful and seemed to forget I was even there a few minutes before asking what I needed?? I just wanted a TV man, I knew which one and what price it should be and didn’t want to spend my morning waiting at customer service :(