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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4022 reviews)
Drake L
January 08, 2026
5 out of 5
Hunter hooked me up with new headphones today. Filled me in all so many varieties & was very helpful despite my relentless questions. Gave me space & time, when i wanted to do my own product research. He was very knowledgeable about the products, & was straightforward. Love me an honest salesman 👍 keep it up
Justin D
January 04, 2026
1 out of 5
Bought open box, cables weren’t included. Called and got hung up on three separate ways.
dalia o
January 03, 2026
5 out of 5
Great service
C W
December 22, 2025
1 out of 5
This is a corporate scam… we bought three items from the Euless/Bedford location with the promise and confirmation that they would have one item shipped from Burleson to our home in Mansfield by Monday, 12/22/25. Received a message from Fed Ex that the item was delayed FROM ILLINOIS and would not be here till Jan 2nd! Over two weeks from purchase! We went to Burleson and bought it and plan to return the one from ILLINOIS when it FINALLY arrives. Best Buy, if you can’t fulfill orders DO NOT promise your customers otherwise. We will shop at other electronics dealers from now on.
Response from Best Buy
December 22, 2025
Hi there. Any delays are concerning as well as receiving misinformation, and we appreciate you taking the time to reach out. We would be glad to help assist as well as get your experience documented. Please reach out to us via Facebook (https://bby.me/u8d2o6), Twitter/X (https://bby.me/0uua2t), or Instagram (https://bby.me/sirb50) and an agent will be happy to look into this. Please be sure to include Google Review number 93118 when reaching out. Thanks!