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Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4138 reviews)
Delaney M
August 01, 2026
2 out of 5
Took an hour for them to let me pay the price of a TV it had listed on the box itself. I left and came back and it still wasn’t fixed. Genuinely not sure why repricing was such an issue when the price tag was literally on the box and it just scanned and was much higher despite it being repriced at a lower rate.
Not sure what training staff gets but clearly it needs to be better. I know stuff happens that’s unavoidable but staff was unhelpful and seemed to forget I was even there a few minutes before asking what I needed?? I just wanted a TV man, I knew which one and what price it should be and didn’t want to spend my morning waiting at customer service :(
Ruston G
July 30, 2026
5 out of 5
They somehow beat the reputation as Amazon's showroom. I'm glad they did because i still enjoy the experience of shopping for a new TV in person.
Olin S
July 28, 2026
1 out of 5
Left after waiting 30 minutes for assistance. Yes we did ask for help.
Response from Best Buy
July 28, 2026
Hello Olin,
We can see why you’d be upset by the excessive wait, and we’re really grateful you took the time to share your experience with us. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #194601 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/9bOILR)
• Twitter/X (https://bby.me/uT9py4)
• Instagram (https://bby.me/FfgUp6)
Angela W
July 26, 2026
4 out of 5
TV pick up