Best Buy Hurst

Purchased the new iPhone 18 pro as well as the new AirPods here and was surprised by the ease of the process! It was my first time buying a new phone period and Claire helped me through the whole process, even helping me out with getting my old number to work with the Verizon plan when my number wouldn’t originally transfer. She went above and beyond to make my experience memorable and personal which I appreciated as a first time Best Buy shopper and even helped me get my screen protector installed. Will be coming back soon to get the Apple Watch to go with it. Please give homegirl a raise or something!

Walked in, walked out with exactly what I wanted. Staff was very helpful and helped me find the laptop I was looking for.

Wish we caught the woman’s name we talked to but we sat here for 45 mins with someone else and then this woman has to take over. We were trying to switch my phone line from my parents to my boyfriend’s account and she said the only way was to change my phone number. I knew that couldn’t be right so we left. I called AT&T in the parking lot and they said that is not correct and that we had done all the steps necessary to just transfer the line. The AT&T rep told me she was probably trying to leave my line open on my parents and start a new one to get a better sale. Also, wish she would have started with that instead of us sitting there for 45 mins. Lost out on opening a new line and selling 2 new phones.

They have good electronics, but the employees feel like they are oppressed. Just my feeling. Bought some sonny ear buds, no one knew much about any of their products.