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Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3840 reviews)
Andrea C
March 20, 2025
5 out of 5
Friendly, helpful staff. Clean store.
chris s
March 19, 2025
1 out of 5
they cost me a bunch of money. bought a laptop on sale. a few days later the monitor stopped working. I wanted to exchange it for one that works but they would no longer honor the sales price from last week. wanted $500 to exchange my 3 day old laptop. the manager tried to imply that it was my fault for breaking it.
Response from Best Buy
March 19, 2025
Hi, Chris,
Thank you for your review. I understand how challenging it is when a device malfunctions shortly after purchase. At Best Buy, our returns promise is designed to make returns and exchanges easier than ever within the first 15 days of purchase. For more information on our returns policy please visit: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.
So that we can formally document your feedback and address any concerns you may have, please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64946150.
Kind regards,
^Pre
Zack _
March 16, 2025
1 out of 5
Customer service is abysmal. Would not recommend Best Buy anymore. 🥲
Response from Best Buy
March 16, 2025
Hello, Zack,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer support can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64930489
regards,
^Brandon
Levi
March 14, 2025
1 out of 5
Told them we were in a rush wanted to buy 500$ speaker. Guy at the front blew us off and we bought it from target.
Response from Best Buy
March 14, 2025
Hello, Levi,
Thank you for leaving a review. We know your time is important, so we can understand how this experience would cause you to go elsewhere. If you'd like to formally document your complaint, please consider reaching out via private message on social media with your name, phone number, and email. Please mention Google Review 64926144.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan