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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3926 reviews)
Ron S
August 04, 2025
3 out of 5
I always love this best buy kind of. They greet you at the door but noone will help you after that. An AT&T sales helped me find what I was lookyfor which is kinda weird.
Justin R
August 03, 2025
1 out of 5
Not sure who’s managing the morning staff. But I shouldn’t have waited 20 minutes just to get an item locked in cage. Computer guy apparently lied about calling for help. Then I find all the managers huddled in a circle laughing like the world was ending. Politely asked one of the seemed leader with curly hair for help, and he became snooty and laughed and giggled at everything I said. Then dragged his feet to open up the cage door, and took me to the counter where he whispered something to the checkout staff and they all started laughing. I wish I could work somewhere like Best Buy and be this comfortable!
Response from Best Buy
August 03, 2025
Hello and thanks for reaching out on Google, Justin.
Getting help with a purchase in store should be fast and easy, and we understand your frustration.
We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/niqkym), Twitter/X (https://bby.me/b0xp0n), or Instagram (https://bby.me/ou7ex5), and mention your Google review, 24058.
Regards,
^ Graham
Elma S
July 31, 2025
5 out of 5
I went here to diagnose my laptop. The customer service was outstanding. And people are very nice, definitely recommend going here.
S T
July 28, 2025
5 out of 5
The where very helpful