Told them we were in a rush wanted to buy 500$ speaker. Guy at the front blew us off and we bought it from target.
Response from Best Buy
March 14, 2025
Hello, Levi,
Thank you for leaving a review. We know your time is important, so we can understand how this experience would cause you to go elsewhere. If you'd like to formally document your complaint, please consider reaching out via private message on social media with your name, phone number, and email. Please mention Google Review 64926144.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Regards,
^Meghan
This is, more or less, my go-to location. That might change.
The past couple of visits have been… weird.
Today’s visit was just me needing a new modem/router.
Couldn’t find the one I was initially looking for. The other I found for $80 on their site was listed for $500 in the store.
After some digging, found what I was looking for. Brought my old router/modem for a trade-in. The clerk had to call a manager.
The manager said there wasn’t a trade-in option for the product. After showing him it on the Best Buy site, he shrugged it off.
The clerk took over and was able to do the trade-in, soooo I honestly don’t know if the "manager" was actually a manager.
I couldn’t get out of there fast enough and I’m not sure I’d come back.
Response from Best Buy
March 12, 2025
Hi there, Terri,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting accurate pricing when shopping with us.
If you require additional assistance, please send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64919538” when reaching out on social media, and be sure to include your full name, phone number, and email address.
Regards,
^Ravi
Geek squad employee was awesome.
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