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Best Buy Hurst
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop- Samsung Experience Only
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LG Experience
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Frequently Asked Questions About Best Buy Hurst
How do I check product availability at the Hurst Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Hurst stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Hurst Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3797 reviews)
Evangelina P
January 17, 2025
5 out of 5
Very good customer service!
Delivery guys were excellent 👍
hannah b
January 13, 2025
1 out of 5
online orders? never heard of her. this place blatantly lied about a motherboard being in stock and would not give it to us despite it being paid for.my boyfriend went up there, they put it on the counter in front of him, and then said they couldn’t give it to him, again, despite it being paid for. instead, i canceled my order and went up there and bought the EXACT SAME BOARD that they said “wasn’t in stock.” it was on the shelf, nothing was wrong with it, absolutely nothing. i’m beyond pissed and when i tried to call they hung up on me. i would recommend just going in store if you absolutely need to get something from here because their customer support sucks and they obviously don’t know how to handle online orders. unprofessional and extremely rude.
OH and good luck actually getting ahold of anyone. they just send you to a call center!!!! how cool!!!!!
Response from Best Buy
January 13, 2025
Good Afternoon, Hannah,
We fully understand how you are feeling after not getting the assistance you needed following issues with your order being made ready for pickup. We would be happy to review this situation in depth with you. Please feel free to send us a private message via social media. Make sure you include your Google review case ID in your message: #64674798.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Jaren S
January 10, 2025
1 out of 5
“Pick up ready in one hour” wasn’t even ready the same day…
Response from Best Buy
January 11, 2025
Hi there, Jaren,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting your Store Pickup order to be ready in a timely manner. Although we strive to have most orders ready within the estimated timeframe, there are certain factors that may occasionally affect the pickup time.
If you require additional assistance on this matter, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Be sure to mention the phrase “Google Review, Convo #64665406” when reaching out on social media.
Regards,
^Ravi
Carly M
January 08, 2025
5 out of 5
This Best Buy seems so much bigger than all the others! Loved it! We got everything we needed. I wish we would have been able to find help quicker, but we managed. Overall, great store!