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Frequently Asked Questions About Best Buy Hurst

How do I check product availability at the Hurst Best Buy?
How do I check my order status?
My local Hurst Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Hurst stores’ holiday hours?

Recent Reviews

4.1
(4120 reviews)
Wilbur M
July 03, 2026
5 out of 5
At first i was going to give a bad review, several visits with bad customer service, whether they were busy or not, today started out the same, went to blue shirt up front, ended up being the store manager, he was very professional and caring, I vented he reacted with professionalism and problem solving skills, went from one star to five star review, I am big on customer service, he made that up!!!
Carlos M
July 01, 2026
5 out of 5
Exelente el mejor lugar para comprar
Jamal J
June 27, 2026
5 out of 5
Today my wife and I stopped in to look at the Samsung 8 Smartwatches, and the help we got was absolutely AWESOME!! Haley and David took their time and explained everything about the watches, and because of them we decided to buy 2 watches. Also the other Haley(Different Spelling) helped out with checking us out. All 3 were great and we love our new watches. Lastly, shoutout to Payton she works for AT&T but she stopped by and made our experience even better!
Allie W
June 27, 2026
1 out of 5
On June 15th, I placed an order for a new TV, and installation. My appointment was for today June 27 for the delivery and installation. During this time, I completed the required checklist online and moved everything around inside my home. This morning of the appointment my order was on track for an ETA of 1130 AM. A few hours before arrival they called to cancel and reschedule. This was for Father's Day. I paid a lot for this and its my first time buying via this method with Best Buy. I've tried calling the store it was ordered from but was told they dont take calls at the store. Its all outsourced. Upsetting is an understatement. I paid and I did my checklist but Best Buy failed. I will not ever do business with Best Buy again after this. Absolutely the worst experience with them and they have been ZERO help.
Response from Best Buy
June 27, 2026
Hello, Thank you for your review. It can be really frustrating when your appointment is rescheduled, so we appreciate your feedback on your experience. If you are in need of assistance, please send a Private Message on social media. Please include Google Review 178924 when reaching out. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy Instagram: @BestBuy Twitter/X: @BestBuySupport

About Best Buy Hurst

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